Customer Service
16 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Kristoff Young
Scoop.it!

50 Customer Service Quotes to Motivate You for 2015

50 Customer Service Quotes to Motivate You for 2015 | Customer Service | Scoop.it
To spell the year right means starting it with the right mindset. So we have collected these customer service quotes to motivate you and your team this year.
   
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

6 Customer Service Resolutions Every Company Should Commit to this 2015

6 Customer Service Resolutions Every Company Should Commit to this 2015 | Customer Service | Scoop.it
Customer service should be included in your company resolutions. Resolutions require commitment and consistency – two key factors needed in delivering quality customer experience. Here are five customer service resolutions we suggest every company should adapt to with the new year.

   

   
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

5 Ways You Can Make Your Existing Customers Love You More

5 Ways You Can Make Your Existing Customers Love You More | Customer Service | Scoop.it
Customers stay because they are treated right. So how can you make your existing customers love you more? Allow us to share with you how you can woo them and guarantee a flourishing customer interaction with your faithful clients.
Kristoff Young's insight:

We all know that companies invest a great deal in their marketing to attract customers, especially potential ones. But it is equally important that companies take good care of their existing customers as well. Businesses thrive because their client base grows and stays.

more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

Customer Service Wisdom We Can Learn from a Toddler

Customer Service Wisdom We Can Learn from a Toddler | Customer Service | Scoop.it
Have you interacted with a toddler lately? Here are customer service insights we have gleaned from observing how these little humans relate with others.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

5 Inspiring Stories of Companies That Give Back to Employees

5 Inspiring Stories of Companies That Give Back to Employees | Customer Service | Scoop.it
Giving back to employees may yield greater gains more than costs. To celebrate Labor Day in USA, we looked into five companies who gave generously to their workers and provided avenues for them to also give back to their communities.
Kristoff Young's insight:

Companies who are generous to their employees and let them give back to others can expect their own to take care of their business and make it flourish. May you be inspired by these companies and encourage you to give back to your employees and show them your appreciation.

more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

Which Industries Give the Best and Worst Customer Service? | Merlin

Which Industries Give the Best and Worst Customer Service? | Merlin | Customer Service | Scoop.it
Do you ever wonder which industries rank highest in customer service and which fail?
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

Why Outsource Call Center Operations? [Infographic]

Why Outsource Call Center Operations? [Infographic] | Customer Service | Scoop.it
Leave it to the experts. This is how outsourced call center operations are seen by the business industry today. Take a look at the figures that show the advantages of outsourcing call center operations on this infographic.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

10 Heartwarming Stories of Remarkable Customer Service You Have to Read Today

10 Heartwarming Stories of Remarkable Customer Service You Have to Read Today | Customer Service | Scoop.it
Here are 10 heartwarming stories of outstanding customer service by those businesses who “walk the talk” when it comes to delivering the kind of service that wins a customer over for life.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

6 Traits of Best Performing Service Reps | Merlin

6 Traits of Best Performing Service Reps | Merlin | Customer Service | Scoop.it
Excellent customer service can only be provided by excellent customer service agents. So what characterizes these best performing service reps? Check this list of traits and see if you have them in your team.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

Is It Possible to Make Angry Customers Love You?

Is It Possible to Make Angry Customers Love You? | Customer Service | Scoop.it
Angry customers aren’t people we would like to deal with everyday but in the customer service industry, we have to on an everyday basis. While resolving a customer’s complaint is the main priority, the ultimate goal is to have angry customers love your company. Is it possible to make angry customers love you?
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

When Awesome Dads Team Up with Great Customer Service

When Awesome Dads Team Up with Great Customer Service | Customer Service | Scoop.it
Growing up, we know dads can fix anything broken around the house or create something cool for Show-and-Tell. They would do anything to make their kids happy. So when things go wrong or when their kids’ wishes are beyond them, having great customer service to team up with can produce touching memories that are worth sharing and celebrating this Father’s Day.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

5 Worst Things You Can Say to an Angry Customer | Merlin

5 Worst Things You Can Say to an Angry Customer | Merlin | Customer Service | Scoop.it

If you are working in the customer service industry, it is safe to say that you will be dealing with angry customers 80% of the time. While you can’t control problems or complaints due to bad service or malfunctioning products, you can control what you say to customers who are already upset. Here are five things that you should never say to an angry customer if you don’t want an already terse conversation go from bad to worse.

more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

20 Customer Service Statistics to Help You With Your Strategy This 2015 [Slideshare]

20 Customer Service Statistics to Help You With Your Strategy This 2015 [Slideshare] | Customer Service | Scoop.it
Technology and customer centricity are continuously shaping the world of customer service. Improve your strategies this year by taking into consideration important customer service statistics from 2014.

   

   
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

How Small Businesses Can Survive the Holiday Madness

How Small Businesses Can Survive the Holiday Madness | Customer Service | Scoop.it

The holiday season is not called the most wonderful time of the year for no reason. People love the holidays! But for small business owners, the holidays may mean stressful days ahead not to mention costly too. The good news is that the holiday season never changes and it comes the same time year after year. Small business owners can therefore prepare ahead of time to enjoy the festivities instead of being stressed over it. You can survive the holiday madness and here’s how..

more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

That One Thing That Makes Apple Successful (and It's Not Their Gadgets)

That One Thing That Makes Apple Successful (and It's Not Their Gadgets) | Customer Service | Scoop.it
Apple gadgets have dominated the mobile technology industry because of its design and functionality. However, there is one more thing that is truly admirable about Apple Inc., and it is more than those smartphones, tablets and computers.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

60 Statistics That You Need to Know to Improve Your Customer Service [Slideshare]

60 Statistics That You Need to Know to Improve Your Customer Service [Slideshare] | Customer Service | Scoop.it
The numbers do not lie. Here are 60 facts and figures that will help you understand how customer service is being delivered today and what changes you need to make to improve yours.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

How You Can Provide Quality Customer Service with Mobile

How You Can Provide Quality Customer Service with Mobile | Customer Service | Scoop.it
Providing customer service with mobile is still an unchartered territory for many companies. How can any business ensure quality customer service in this area? Allow us to enlighten you more.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

5 Ways to Lose and Infuriate Customers That You Might Be Doing Right Now

5 Ways to Lose and Infuriate Customers That You Might Be Doing Right Now | Customer Service | Scoop.it
You may not be aware of it, but you just might be irritating your clients with the kind of customer service you are providing them. Wrong statements, bad practices and even rude personnel can all attribute to poor customer service. And we all know that having poor customer service can turn customers away, for good.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

How Good is Your Business? A Checklist Evaluating Your Customer Service

How Good is Your Business? A Checklist Evaluating Your Customer Service | Customer Service | Scoop.it
Know how well your business performs by evaluating your customer service. Here are some checklists to help you realize how well (or bad) you do.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

Does Company Culture Affect Customer Service Quality?

Does Company Culture Affect Customer Service Quality? | Customer Service | Scoop.it
How true that company culture can affect the quality of customer service? Can the atmosphere at work impact how your customer service reps talk to your clients? Let’s see what office cultures your company can cultivate to improve your customer service support.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

How to Deal with Angry Customers in Social Media | Merlin

How to Deal with Angry Customers in Social Media | Merlin | Customer Service | Scoop.it
Proven to be advantageous, it can also be disastrous if you do not know how to properly deal with angry customers who vent their ire, frustration and disappointment in social media. Angry customers can be a lot to deal with, more so when they are venting through social media so approach the matter carefully.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

5 Qualities a Good Call Center Should Have

5 Qualities a Good Call Center Should Have | Customer Service | Scoop.it
Customer support is an integral part of every business. You need to interact with your customers, to support their needs, and to provide them answers. More often than not, these important interactions happen in the call center, and therefore should be given the proper attention and investment.
more...
No comment yet.
Scooped by Kristoff Young
Scoop.it!

4 Keys to Building an Efficient Multilingual Customer Support

4 Keys to Building an Efficient Multilingual Customer Support | Customer Service | Scoop.it
Offering multilingual support is just one of the demands in the customer service industry that when met, can generate additional revenue on both ends. But how do we build an efficient multilingual customer support system? We list five ways to ensure great customer service delivery is done across language barriers.
more...
No comment yet.