Customer service
7 views | +0 today
 
Scooped by Customericare
onto Customer service
Scoop.it!

13 Startling Customer Service Statistics

13 Startling Customer Service Statistics | Customer service | Scoop.it
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands an…
more...
Andrew Wiltshire's curator insight, December 2, 2014 4:49 PM

Some startling statistics on the impact of bad service. The prize for getting it right is enormous, but so are the penalties for getting it wrong. The technology to help you succeed in providing the best customer experience exists today. Are you taking advantage of it?

Your new post is loading...
Your new post is loading...
Scooped by Customericare
Scoop.it!

How to Create Customer Centric Landing Pages

How to Create Customer Centric Landing Pages | Customer service | Scoop.it
Are your landing pages designed with your customers in mind or are they self-centered? Read the article to find out!
more...
No comment yet.
Scooped by Customericare
Scoop.it!

Social media makes customer service everyone's responsibility - Fortune

Social media makes customer service everyone's responsibility - Fortune | Customer service | Scoop.it
Salesforce believes technology for managing interactions on Twitter, Facebook and other social networks can unify sales, marketing and services teams.
more...
No comment yet.
Scooped by Customericare
Scoop.it!

5 Essential Customer Service Lessons I Learned From My Uber Driver - Business 2 Community

5 Essential Customer Service Lessons I Learned From My Uber Driver - Business 2 Community | Customer service | Scoop.it
Upon exiting the train station in Manhattan yesterday, I found myself waiting in a long taxi line. Fifteen minutes later – it was my turn to get into a taxi. Although my driver was polite and serve…
more...
No comment yet.
Scooped by Customericare
Scoop.it!

5 Quick Wins to Boost Your Social Media Customer Service

5 Quick Wins to Boost Your Social Media Customer Service | Customer service | Scoop.it
Customer Service Quick Wins. Ones that literally take you no longer than 30 seconds to complete. Ones that show your customers you Care.
more...
No comment yet.
Scooped by Customericare
Scoop.it!

8 Tips From Brands Engaging Customers On Pinterest

8 Tips From Brands Engaging Customers On Pinterest | Customer service | Scoop.it
2 months ago we tried to growth a following on Pinterest. We failed! This time we decided to ask successful businesses how they are engaging customers there.
more...
No comment yet.
Scooped by Customericare
Scoop.it!

4 Customer Service Lessons from the Biggest Brands on Twitter | Convince and Convert: Social Media Strategy and Content Marketing Strategy

4 Customer Service Lessons from the Biggest Brands on Twitter | Convince and Convert: Social Media Strategy and Content Marketing Strategy | Customer service | Scoop.it
Many social CRM systems use sophisticated algorithms to identify, route, and prioritize social help requests in real-time for brands. But it's still up to decision makers to guide these systems to what, when, and how to traffic social mentions. In this article, we delve into what social CRM lessons we learned from the The Great Social Customer Service Race.
more...
No comment yet.
Scooped by Customericare
Scoop.it!

Guide to Social Customer Service: Using Social Media to Build a Loyal Customer Base | Hootsuite

Guide to Social Customer Service: Using Social Media to Build a Loyal Customer Base | Hootsuite | Customer service | Scoop.it
Discover your social media footprint and start delivering exceptional customer service: http://t.co/1dE5c0lAat
more...
No comment yet.
Scooped by Customericare
Scoop.it!

Why 90% of companies fail at consistent customer service

Why 90% of companies fail at consistent customer service | Customer service | Scoop.it
Every company aims at delivering a consistent customer service experience. Unfortunately most of them fail miserably because they forget about employees!
more...
No comment yet.
Scooped by Customericare
Scoop.it!

Do your customers ever go the extra mile to thank you?

Do your customers ever go the extra mile to thank you? | Customer service | Scoop.it
It's common for businesses to go the extra mile to please their customers but this retail jeweler actually has customers going the extra mile to thank him!
more...
No comment yet.
Rescooped by Customericare from eMarketing Live Chat
Scoop.it!

Master Customer Experience by Minding Your Live Chat Etiquitte

Master Customer Experience by Minding Your Live Chat Etiquitte | Customer service | Scoop.it
You have to provide unbeatable customer experience if you want your business to grow tremendously. S how's your online live chat etiquette with customers?

Via Cheby LaBrague
more...
No comment yet.
Rescooped by Customericare from Business Brainpower with the Human Touch
Scoop.it!

4 Gestures That Turn People Off

4 Gestures That Turn People Off | Customer service | Scoop.it

When you deliver a presentation, your body language is important for one over-riding reason: it creates an instant visual first impression that answers a big question for your audience: "Can I trust this person?"

 

Until now, science has not been able to isolate the specific physical cues that could cause us to not be trusted. But thanks to Dr. David DeSteno, a professor of psychology at Northeastern University, we now know what gestures can undermine the perception of our trustworthiness.

 

Dr. DeSteno devised a study in which participants played a cooperative economic game. Half played face-to-face, and half played over the internet. And those who played face-to-face were videotaped from three camera angles.


Via The Learning Factor
more...
The Learning Factor's curator insight, September 3, 2014 6:57 PM

Small movements that you make--movements you probably aren't aware of could be the key to whether others trust you... or not.

Lydia Gracia's curator insight, September 4, 2014 3:56 AM

Quelques conseils de langage corporel à adopter lors d'un entretien professionnel

Rodrigo Medina Burdiles's curator insight, September 4, 2014 5:05 PM

Tips para convertir a las personas Offline

Scooped by Customericare
Scoop.it!

How to use emotional design to get customers to chat with you

How to use emotional design to get customers to chat with you | Customer service | Scoop.it
It had now become quite popular to use the principles of emotional design to get a little closer to customers. Here's how it can be applied to live chat...
more...
No comment yet.
Rescooped by Customericare from Digital-News on Scoop.it today
Scoop.it!

5 Reasons People Laugh At Your Customer Service Scripts

5 Reasons People Laugh At Your Customer Service Scripts | Customer service | Scoop.it
Scripted customer service isn’t customer’s best friend. In the best case scenario people will laugh at your scripts, but most of the time it actually makes them furious. People don’t hate scrip…

Via Thomas Faltin
more...
No comment yet.
Scooped by Customericare
Scoop.it!

13 Startling Customer Service Statistics

13 Startling Customer Service Statistics | Customer service | Scoop.it
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands an…
more...
Andrew Wiltshire's curator insight, December 2, 2014 4:49 PM

Some startling statistics on the impact of bad service. The prize for getting it right is enormous, but so are the penalties for getting it wrong. The technology to help you succeed in providing the best customer experience exists today. Are you taking advantage of it?

Scooped by Customericare
Scoop.it!

Customer service successes and fails - ZDNet

Customer service successes and fails - ZDNet | Customer service | Scoop.it
Traveling during the holiday season is challenging enough. When problems arise, suppliers' customer service plans are put to the test. Let's consider two examples.
more...
No comment yet.
Scooped by Customericare
Scoop.it!

'Preppy' e-commerce clothing startup Tucker Blair to open pop-up store this winter - Boston Business Journal

'Preppy' e-commerce clothing startup Tucker Blair to open pop-up store this winter - Boston Business Journal | Customer service | Scoop.it
The pop-up store is the latest development in an effort for Tucker Blair to have a physical retail presence to supplement it's e-commerce website.
more...
No comment yet.
Scooped by Customericare
Scoop.it!

[Infographics] Tips to Build Relationships With Customers On Pinterest

[Infographics] Tips to Build Relationships With Customers On Pinterest | Customer service | Scoop.it
It can be really hard to build relationships with customers online. Pinterest is an amazing place to meet new customers but few brands use it well.
more...
No comment yet.
Rescooped by Customericare from Digital-News on Scoop.it today
Scoop.it!

Customer Service: What Not To Do When You Don’t Know

Customer Service: What Not To Do When You Don’t Know | Customer service | Scoop.it
Common Sense Recently I had a question about my international calling plan for my mobile phone. I was preparing for several overseas trips. My assistant was tasked with finding the best plan our carr…

Via Thomas Faltin
more...
No comment yet.
Rescooped by Customericare from Digital-News on Scoop.it today
Scoop.it!

How to Improve the Social Customer Service Experience [Infographic] - SocialTimes

How to Improve the Social Customer Service Experience [Infographic] - SocialTimes | Customer service | Scoop.it
Poor planning for social customer service results in long response times and an inconsistent customer experience.

Via Thomas Faltin
more...
No comment yet.
Scooped by Customericare
Scoop.it!

3 Trends in Customer Service From CRM Evolution

3 Trends in Customer Service From CRM Evolution | Customer service | Scoop.it
I’m excited to be heading down to Atlanta for Social Media Today’s The Social Shakeup this week where I'll be moderating a panel on Overhauling the Customer Relationship in Automotive.
more...
No comment yet.
Scooped by Customericare
Scoop.it!

Customer service. When customer isn't always right. - Customericare.com

Customer service. When customer isn't always right. - Customericare.com | Customer service | Scoop.it
It’s amazing how the motto Customer is always right is truly embedded into our minds. Think about it, Since when have clients been put on a pedestal?
more...
No comment yet.
Scooped by Customericare
Scoop.it!

Customer service. Return on Creativity is Loyalty.

Customer service. Return on Creativity is Loyalty. | Customer service | Scoop.it
How can we be sure that if we satisfy the customer once, he will keep coming back? Maybe offer creative customer service and draw Norse Gods on the package?
more...
No comment yet.
Rescooped by Customericare from The MarTech Digest
Scoop.it!

This Startup Thinks It's Found A Better Way For Businesses To Keep Their Customers - Business Insider

This Startup Thinks It's Found A Better Way For Businesses To Keep Their Customers - Business Insider | Customer service | Scoop.it

DIgest...

 

Signpost, a cloud-based marketing software startup, announced Wednesday it plans to launch a "first-of-its-kind" product that it says will help small businesses solve a big problem they might be facing: getting and keeping customers. 

 

Here's how Signpost describes the new product highlights:

>> Automatic data collection for every call, email, and credit card transaction

>> Data is cross-referenced in an automated CRM platform to form comprehensive customer profiles

>> Timely messages are sent on merchant’s behalf to drive purchases, reviews and referrals

>> Merchants get real-time spending behavior for every customer in actionable digests to uncover business trends and their best clients

 

 

 


Via CYDigital
more...
CYDigital's curator insight, September 10, 2014 7:40 PM

Why only for small companies? I'd think any size company would love to incorporate this functionality into their CRM.

Sameed Ahmad's curator insight, September 11, 2014 11:33 AM

Good idea!
http://www.real-origami.blogspot.com

Rescooped by Customericare from Business Improvement
Scoop.it!

How To Handle Customer Complaints

How To Handle Customer Complaints | Customer service | Scoop.it

Via Daniel Watson
more...
Daniel Watson's curator insight, September 6, 2014 12:05 AM


Customers are generally the lifeblood of a business, yet sometimes certain customers seem to suck the life out of business owners, through their propensity to complain when all is not to to their liking.


In reality, not only is it the customers right to complain when all is not to their satisfaction, but business owners should be grateful for complaints as they actually constitute unvarnished genuine feedback.


This excellent article, explains customer complaints handling as a business feedback mechanism, and it offers six tips to follow to ensure that issues raised by customers are resolved properly.

Jo Desailly's curator insight, September 9, 2014 5:51 PM

This source provides excellent guidelines and tips on handling client complaints.  The handling of complaints is important.  Handling complaints effectively is particularly beneficial for any business' bottom line and public relations.

Rescooped by Customericare from Digital-News on Scoop.it today
Scoop.it!

Scoop.it Top 10 Content Marketing Conversion Analysis

Scoop.it Top 10 Content Marketing Conversion Analysis | Customer service | Scoop.it

Scoop.it Top 10 Content Conversion Analysis
What content curation generates views? What content curation generates clicks (conversion for the sake of this study)? What can we learn from comparing VIEWS and CLICKS?

For those wondering what I'm up to with these lists of Top 10 Scoops of all time it is simple. By comparing traffic generation (views) or the top of the conversion funnel with conversion (the bottom of the funnel) we will see new content marketing iideas.

Here are Scoop.it feeds whose Top 10 analysis for clicks is complete:

http://sco.lt/7HnqjZ  Curation Revolution

http://sco.lt/8CZurZ Design Revolution

http://sco.lt/7PxYjx Startups Revolution

http://sco.lt/8cl8Yz Ecommerce Revolution

Stay tuned for more.


Via Thomas Faltin
more...
No comment yet.