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A Sports Star’s Top Tip To Increase Speed, Flexibility, And Agility In Your Business: The Value Creation Conversation

A Sports Star’s Top Tip To Increase Speed, Flexibility, And Agility In Your Business: The Value Creation Conversation | Customer Service | Scoop.it
How DO you skate to where the puck is going? By getting out there and having executive-level meetings with your customers... A Value Creation Conversation.
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Five Tough Love Questions When It Comes To Managerial Talent

Five Tough Love Questions When It Comes To Managerial Talent | Customer Service | Scoop.it
Close out the month of May by asking these 5 Tough Love Questions in a way that leaves time for thoughtful answers and introspection.
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Business Speed, Flexibility and Agility: Leverage Whole Brain Thinking (Part 2 Of 3)

Business Speed, Flexibility and Agility: Leverage Whole Brain Thinking (Part 2 Of 3) | Customer Service | Scoop.it
How do you trigger focused creativity to build an organization that can quickly and easily adapt and respond?
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A Sports Star’s Top Tip To Increase Speed, Flexibility, And Agility In Your Business: The Value Creation Conversation

A Sports Star’s Top Tip To Increase Speed, Flexibility, And Agility In Your Business: The Value Creation Conversation | Customer Service | Scoop.it
How DO you skate to where the puck is going? By getting out there and having executive-level meetings with your customers... A Value Creation Conversation.
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5 Paths to Achieve Your Business “Independence Day” – Financial Independence!

5 Paths to Achieve Your Business “Independence Day” – Financial Independence! | Customer Service | Scoop.it
5 Paths to Financial Independence For Your Business What would be possible if you never, ever again had to say “we don’t have the budget fo
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Sneak Peek: The 7 Distinctive Differences of Leading and Lagging Companies

Sneak Peek: The 7 Distinctive Differences of Leading and Lagging Companies | Customer Service | Scoop.it
Leading and Lagging Companies; Which One Are You? Why is it that 1 in 12 of the Fortune 500 are LOSING money, despite having enormou
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The 3 Immutable Laws of Building Customer Satisfaction, Value, and Retention

The 3 Immutable Laws of Building Customer Satisfaction, Value, and Retention | Customer Service | Scoop.it
As we prepare for back to school season, it’s time to go back to school when it comes to building customer satisfaction, value, and retention.
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Top 10 Tips for Customer Satisfaction Management

Top 10 Tips for Customer Satisfaction Management | Customer Service | Scoop.it
Customer Satisfaction Management isn’t really about managing customer satisfaction in traditional ways – sending out custome
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Top 10 “Valentine Strategies” to Improve Customer Loyalty and Retention

Top 10 “Valentine Strategies” to Improve Customer Loyalty and Retention | Customer Service | Scoop.it
Let’s throw a little bit of that love in our customers’ direction with some great customer loyalty strategies, because only customers create cash flow.
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4 Ways to Improve Customer Loyalty and Retention

4 Ways to Improve Customer Loyalty and Retention | Customer Service | Scoop.it
Unless your business is a monopoly, finding a way to create customer loyalty and retention and reduce customer churn is likely on your To Do List.
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3 Ways to Increase Productivity That Aren’t What You Think and Don’t Mean Working Harder

3 Ways to Increase Productivity That Aren’t What You Think and Don’t Mean Working Harder | Customer Service | Scoop.it
This time of year, we often hear about the crisis of low productivity in North America, linked to whatever the current economic woes may be, whether that’s competitiveness, exchange rates, or lagging GDP, with the accompanying plea tha
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5 Ways to Increase Your Customers’ Productivity AND Have Them Reward You with Increased Revenue

5 Ways to Increase Your Customers’ Productivity AND Have Them Reward You with Increased Revenue | Customer Service | Scoop.it
Most of the time we focus on ourselves when we look for ways to increase productivity.  Your customers are looking for methods to improve productivity too, and you can kill two birds with one stone when create a productivity increase for them, an
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Missed Targets in Q1? 3 Ways to Get Back on Track This Week, Even More Ideas All Month

Missed Targets in Q1?  3 Ways to Get Back on Track This Week, Even More Ideas All Month | Customer Service | Scoop.it
Be honest… have you achieved everything you planned to do in the first quarter of 2016? Revenues? Expenses? Profitability? Other KPIs? Strategic Initiatives? Major Projects? Chances are you’ve fallen short, so throughout the month of April, I’l
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How to Overcome the 2 Deadly Sins Preventing Excellence in Execution

How to Overcome the 2 Deadly Sins Preventing Excellence in Execution | Customer Service | Scoop.it
Execution remains the #1 CEO challenge each year. If you’ve ever led a transformative effort in your company, you probably learned the hard way that you needed to: Get the right executive team on the same page immediately. Engage employees sooner rather than later to create support for the new goals and plan. Build a plan for rapid execution. Generate tangible wins early on to keep momentum going and prevent fizzle.
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Business Speed, Flexibility and Agility: 3 Keys To Escaping The Risks Of Outdated Strategic Thinking (Part 1 of 3)

Business Speed, Flexibility and Agility: 3 Keys To Escaping The Risks Of Outdated Strategic Thinking (Part 1 of 3) | Customer Service | Scoop.it
With business agility being paramount in today's rapidly changing marketplace, what are the 3 keys to escaping the risks of outdated strategic thinking?
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Business Speed, Flexibility and Agility: Less Is More (Part 3 Of 3)

Business Speed, Flexibility and Agility: Less Is More (Part 3 Of 3) | Customer Service | Scoop.it
we need to develop new skills in staying focused on our end goal, and building speed and agility to deal with the spee
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How To Spot And Clean Up Organizational Sludge

How To Spot And Clean Up Organizational Sludge | Customer Service | Scoop.it
Even if you have the competitive advantages that make you indomitable, your organizational sludge makes you vulnerable to your competition.
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How Will the BIGGEST Surprise in this year’s Return on People Benchmark Report Affect Your Business?

How Will the BIGGEST Surprise in this year’s Return on People Benchmark Report Affect Your Business? | Customer Service | Scoop.it
The 2016 Return on People Benchmark report has just been released, and for the first time since 2011, the Return on People Benchmark declined.
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The List: Stars and Dogs of the Return on People Benchmark.

The List: Stars and Dogs of the Return on People Benchmark. | Customer Service | Scoop.it
This month we’ve been exploring the recently released Return on People Benchmark Report, which is an uncommon yet insightful measure int
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4 Fickle Factors Affecting Customer Retention

4 Fickle Factors Affecting Customer Retention | Customer Service | Scoop.it
Drive rapid results using 4 fickle factors affecting customer retention to identify the type of retention plan that fits you
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Three Ultimate Secrets to Long Term Customer Relationships

Three Ultimate Secrets to Long Term Customer Relationships | Customer Service | Scoop.it
Retaining existing customers and developing long term customer relationships has long been recognized as a driver o
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What’s Your Plan for Feb 29? Busyness-As-Usual? Or The Day You Start Your LEAP Year?

What’s Your Plan for Feb 29?  Busyness-As-Usual? Or The Day You Start Your LEAP Year? | Customer Service | Scoop.it
That’s right, February 29 is your leap day this year! You have 366 days in 2016, instead of 365. Will you make that day count? 
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Want to Skyrocket Growth? Get Out From Behind Your Desk and Seek Out the Voice of the Customer

Want to Skyrocket Growth? Get Out From Behind Your Desk and Seek Out the Voice of the Customer | Customer Service | Scoop.it
When you first went into business, you probably didn’t see yourself burning the midnight oil swamped in never-ending email reports.
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Increase Employee Productivity By Getting Rid of the Octopus in the Room, Not The Elephant In the Room

Increase Employee Productivity By Getting Rid of the Octopus in the Room, Not The Elephant In the Room | Customer Service | Scoop.it
Imagine if this month you asked your travel agent for help “planning a vacation”. What would they come back to you with? A sunny escape somewhere warm at an all inclusive? What if instead you’d asked specifically for the vacation you really ha
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Increase Productivity When You Skate to Where Your Customers Are Going

Increase Productivity When You Skate to Where Your Customers Are Going | Customer Service | Scoop.it
Have you ever experienced the frustration and high costs of a failed or less-than-successful product launch?  All that time and money down the drain, for nothing.  In the last blog post, I introduced you to the concept of Value Creation Conversation
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4 Ways to Accelerate Execution

4 Ways to Accelerate Execution | Customer Service | Scoop.it
Execution is about a lot more than just meeting your financials. But unless you’re on track financially, execution tends to grind to a halt for lack of funding to invest in people, technology, equipment, facilities, market development, and more
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