Customer Relationship Management
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The value of co-creation

The value of co-creation | Customer Relationship Management | Scoop.it
Co-creation, where company and customer work together to create better value (and products) for the customer, has always facinated me. The first time I took part in a co-creation process was when my
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Value co-creation

We recognise three main types of value: Monetary value (e.g. revenue, donations). Also known as: economic value, exchange value.
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Massive Platforms for Co-creation: the new normal? (1/2)

Massive Platforms for Co-creation: the new normal? (1/2) | Customer Relationship Management | Scoop.it
Platforms and processes, rather than products, will become the focus of new business creation as we move forward. These models can deliver more value for less, by involving a number of stakeholders, including the users, ...
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Massive Platforms for Co-creation: the new normal? (2/2)

Massive Platforms for Co-creation: the new normal? (2/2) | Customer Relationship Management | Scoop.it
These two movements – towards the global and unified, and towards the hyper local with value creation at the periphery, are driven forwards and shaped by three strong trends: There are increasing resource and ...
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Meet Wal-Mart’s New Enemy: 3D Printing

Meet Wal-Mart’s New Enemy: 3D Printing | Customer Relationship Management | Scoop.it

3D printing could soon make the business of retailers like Wal-Mart and Amazon obsolete.


Via Lavan
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Big Data Is Only One Part of the Personalization Equation

Big Data Is Only One Part of the Personalization Equation | Customer Relationship Management | Scoop.it
IBM Smarter Commerce speakers tout the importance of the customer.
Soroush Moeinzadeh's insight:

let's bring customers into creating value 

 

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Using SRM for Value Creation - Vizibl Return On Relationships

Using SRM for Value Creation - Vizibl Return On Relationships | Customer Relationship Management | Scoop.it
Value Creation is the collaboration of both buyers and suppliers to drive unseen value and long term relationships through co-creation.
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Theory of value co-creation: a systematic literature review: Managing Service Quality: An International Journal: Vol 24, No 6

Theory of value co-creation: a systematic literature review: Managing Service Quality: An International Journal: Vol 24, No 6 | Customer Relationship Management | Scoop.it
RT EmeraldBizMgt: #management Theory of value co-creation: a systematic literature review http://t.co/K1GFgy8aRn  #service #quality
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Value co-creation, Servicization, and Service Delivery - UCLA ...

Value co-creation, Servicization, and Service Delivery - UCLA ... | Customer Relationship Management | Scoop.it
Value co-creation, Servicization, and Service Delivery. Guillaume Roels. Untitled3 · www.parthenonsoftware.com. In an era where many manufacturing firms are considering migrating towards services (think of IBM), or at least ...
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Six Practices for Transportation & Logistics Managers to Increase Productivity - DC Velocity (blog)

Six Practices for Transportation & Logistics Managers to Increase Productivity - DC Velocity (blog) | Customer Relationship Management | Scoop.it
Six Practices for Transportation & Logistics Managers to Increase Productivity
DC Velocity (blog)
Transportation managers need a clear and unified strategy to meet the needs of customers and also to reach and exceed production goals.
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Sponsored Content

Sponsored Content | Customer Relationship Management | Scoop.it
destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and in the future.
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