Customer Interaction
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Social media a game changer in great customer service

Twitter. Facebook. They're not just for connecting friends or sharing pictures. Corporate America is listening and responding to the good, the bad and the ugly.
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How To Use Twitter For Business

Watch more How to Use Social Media videos: http://www.howcast.com/guides/594-How-to-Use-Social-Media Subscribe to Howcast's YouTube Channel - http://howc.st/...
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Vikings, Twins, Wild, Timberwolves ramp up social media efforts to connect with fans - Minneapolis / St. Paul Business Journal

Vikings, Twins, Wild, Timberwolves ramp up social media efforts to connect with fans - Minneapolis / St. Paul Business Journal | Customer Interaction | Scoop.it
Vikings, Twins, Wild, Timberwolves ramp up social media efforts to connect with fans...
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Social Media Marketing - Using Twitter & Facebook to Grow Your Business and Maintain Relationships

Social Media Marketing - Using Twitter & Facebook to Grow Your Business and Maintain Relationships | Customer Interaction | Scoop.it
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Internet Marketing (MarketingTips) on Twitter

Internet Marketing (MarketingTips) on Twitter | Customer Interaction | Scoop.it
Instantly connect to what's most important to you. Follow your friends, experts, favorite celebrities, and breaking news.
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10 Things your customers wish you knew about them

10 Things your customers wish you knew about them | Customer Interaction | Scoop.it
How well do you know your customers? It can be a tough question to answer.
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Study Shows Social Media Slowly Replacing Face-to-Face Customer Interaction

Study Shows Social Media Slowly Replacing Face-to-Face Customer Interaction | Customer Interaction | Scoop.it
IBM sat down to talk one-on-one with 1,700 CEO's in 64 countries to discuss changes in how they do business.
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Check Out The Insane Lengths Zappos Customer Service Reps Will Go

Check Out The Insane Lengths Zappos Customer Service Reps Will Go | Customer Interaction | Scoop.it
Everyone knows what it's like calling a company's customer service department: If you're unlucky, you're routed to Asia where an outsourced staff member reads a script in halting English.Online...
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Customer Interaction with Utilities via Social Media Is on the Rise

Customer Interaction with Utilities via Social Media Is on the Rise | Customer Interaction | Scoop.it
New research also finds a growing number of utilities share information about service issues with customers via social media.
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Social Media Customer Care - AT&T

Learn how AT&T utilizes social media to provide prompt customer service. Customers can ask the social media team questions and get information on new product...
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Smarter Marketing: Making Customer Interaction Easy

At the IBM CMO CIO Leadership Exchange in New York, Seth Farbman, Global CMO of The Gap, Inc., discussed how today's technology is making it easy and seamles...
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These Are the Most Engaging Brands on Facebook

These Are the Most Engaging Brands on Facebook | Customer Interaction | Scoop.it
A new infographic from social marketing firm SocialBakers takes a look at which global brands are making the most of its Facebook presence.
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Customer Service Through Social Media

Customer Service Through Social Media | Customer Interaction | Scoop.it
"Every company in the world is going to need a social customer service team," says Joshua March, Conversocial co-founder & CEO, discussing his plans to grow his company.
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Trend Alert: The Next Big Thing in Social Media is Visual

Trend Alert: The Next Big Thing in Social Media is Visual | Customer Interaction | Scoop.it
Visual content is the consistent thread across the sites and tools that are growing.
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3 Steps for great content marketing

3 Steps for great content marketing | Customer Interaction | Scoop.it
Content marketing is an absolutely immense topic. It can span everything from social media to traditional print and mass media and even event marketing.
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3 Strategies for Online Video Marketing Success | Supercool Creative

3 Strategies for Online Video Marketing Success | Supercool Creative | Customer Interaction | Scoop.it
Online video is one of the most effective strategies used in marketing. The numbers show it, and there is hardly any dispute.
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Social media poised to gain customer loyalty | Content Marketing News

Social media poised to gain customer loyalty | Content Marketing News | Customer Interaction | Scoop.it
Social media is set to be used to gain customer loyalty through increased customer interactions, according to research from The Logic Group.The results,...
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