Customer Happiness
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Warehouse Aquatics: Where Fish Would Shop - If They Could!

Warehouse Aquatics: Where Fish Would Shop - If They Could! | Customer Happiness | Scoop.it
Warehouse Aquatics is an eCommerce and in-store retailer that sells fish-keepers around the world quality aquarium, pond, and marine products at exceptional prices.
sherrierohde's insight:

This is a great example of a company rewarding their customers to increase loyalty!

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Execs Still Don't Get Customer Experience

Execs Still Don't Get Customer Experience | Customer Happiness | Scoop.it
Business leaders still aren't improving customer experience in a proactive, strategic way. Understanding your customer's reality is a key first step.
sherrierohde's insight:

The stats here are crazy good. You simply can't ignore things like: 81% of consumers are prepared to pay more for a better customer experience!

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