Customer Focus
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12 Ways to Get Customers to Actually Answer Your Survey

12 Ways to Get Customers to Actually Answer Your Survey | Customer Focus | Scoop.it
Customer feedback is good for startups, but what methods (tools, incentives, etc.) do you use to get customers to actually answer your surveys?

Via Skip Boykin
Steve Clark's insight:

Particularly like "make customers invest emotionally"

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Using Customer Journey Maps to Improve Customer Experience

Using Customer Journey Maps to Improve Customer Experience | Customer Focus | Scoop.it
Following on the first article on defining customer experience, this second installment looks at the first essential step of improving the experience you deliver, which is mapping out your customer...
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The High Cost of Multitasking (Infographic)

Yes it's tempting. But multitasking is probably more trouble that it's worth. (Does multitasking affect your productivity? Yes.

Via Jo Hale
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Jo Hale's curator insight, July 4, 2014 4:03 AM

Do You Multi Task ? It can cause a 40% drop in productivity! 

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Dealing With Angry Customers

Available at http://www.learncom.com/product/428 Keeping customers is as important as getting them. This training video demonstrates a simple method for deal...
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