Customer Focus
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Customer Focus
How can you create an organization that is customer focused
Curated by Wim Thielemans
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Customer Focus Toolkit - The Communication Map

Customer Focus Toolkit - The Communication Map | Customer Focus | Scoop.it
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Customer (Dis)Service - watch expert Shelle Rose Charvet writer of The Customer is Bothering Me.

Customer (Dis)Service - watch expert Shelle Rose Charvet writer of The Customer is Bothering Me. | Customer Focus | Scoop.it
We are in a customer service crisis; ineffective representatives, long wait times, overseas call centers and a dysfunctional relationship have left customers angry, frustrated and confused.
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Why Bring Customers to the Table to Co-create Strategy | Solutions Focus Organization

Why Bring Customers to the Table to Co-create Strategy | Solutions Focus Organization | Customer Focus | Scoop.it
Why battle to improve the customer experience through strategy alone when your people will have ignored most of what’s required at the implementation...
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Focus On The Right Customers For Maximum ROI

If organizations would spend 10% of their Marketing budget on solution focused workshops about creating a better Customer Focus, you would have better retention and less complaints. What you promise in advertising is often not felt when a customer is in contact with the organization.
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Ron Fry about Apppreciative Inquiry - subtitled in Dutch

Ron Fry explains the basics of AI. It helps understanding why AI can go together with creating a Customer Focused Organization
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Imagine the “Business Model Canvas” of Life | Be Openionated

Imagine the “Business Model Canvas” of Life | Be Openionated | Customer Focus | Scoop.it
How does a Business Model Canvas of life looks like -, creative use I would say.
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Thats Customer Focus

Thats Customer Focus | Customer Focus | Scoop.it
This book will help you to Deliver Exceptional Service, Retain Customers, Earn Customer Loyalty, Create Sustainability, Become a Customer-Focused Organization from the inside-out
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Business Model Generation

Business Model Generation | Customer Focus | Scoop.it
Business Model Generation is a great way to start if you want to create a Customer Focused organization. First understanding what you have as a Business Model makes perfect sense. Getting the entire organization to understand this is a great way to be aligned.
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Social Media and the Workplace | Common Craft

Social Media and the Workplace | Common Craft | Customer Focus | Scoop.it
Great explanation why customer relationship people should be on social media.
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How to Compliment - The Art of Giving Compliments

How to Compliment - The Art of Giving Compliments | Customer Focus | Scoop.it
Whatever happened to the art of the compliment? Here's how to make people feel better the right way. Moving story of guy who compliments strangers and gets better at it. Imagine we teach people in stores, restaurants, cafe, public transport to do this small thing. I bet they themselves and their clients woul leave more happy!
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Lean Startup Canvas for Business Model Hypotheses Validation

Lean Startup Canvas for Business Model Hypotheses Validation | Customer Focus | Scoop.it
Creative interpretations and uses of models and combining them for customer questions.
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5 Ways to Live With Silos & Leverage Customer Focused Organizational Planning | Solutions Focus Organization

5 Ways to Live With Silos & Leverage Customer Focused Organizational Planning | Solutions Focus Organization | Customer Focus | Scoop.it
So...you have your hot-off-the-press strategic plan full of customer focused ideas and you’re ready to hit the ground running; don't implement if you have not shared and asked feedback in depth these plans with operations frontline staff.
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Customer Focus

Advertising how customer focus could be is one thing, how do you get your people in the organization to deliver the services you promise. If you promise what you show in this film, everyone knows that you can not keep that. But what promise do you make, and keep?
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Regulations and client expectations change status quo in wealth management

If you want to do Business with the wealthy, client focus becomes after the crisis utmost important. Finding talented people who combine knowledge and customer focus skills is almost impossible, they already have a job. Developing these skills internal will be the way to go. Read - FinancialAgility and client focus will determine the market leader of the post-crisis landscape.
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Tips for finding happiness at work - by Cody Hodge - Helium

Tips for finding happiness at work - by Cody Hodge - Helium | Customer Focus | Scoop.it
Work can be really soul-crushing.You spend eight to ten hours a day in a place that you may or may not want to be in, and on top of that you have..., Cody Hodge (http://t.co/1fzSgtG...)...
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How to Be Mindful and Have More Positivity | Adventures in Positive Psychology

How to Be Mindful and Have More Positivity | Adventures in Positive Psychology | Customer Focus | Scoop.it
Most of the time we lack awareness of the assumptions and evaluations we constantly make about ourselves, others, and the world at large. We go through life being mindless and unaware of our thinking patterns, feelings, and motivations.
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