Customer Experience -Touch points
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Free Mobile Device Mockups OmniGraffle Stencil and Illustrator Template – UX Kits

Free Mobile Device Mockups OmniGraffle Stencil and Illustrator Template – UX Kits | Customer Experience -Touch points | Scoop.it
Create product mockups for mobile with our free device mockups of phones and tablets.
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Screen Time: Cross-Platform Consumer Behavior [#Infographic]

Screen Time: Cross-Platform Consumer Behavior [#Infographic] | Customer Experience -Touch points | Scoop.it
Screen Time: Cross-Platform Consumer Behavior [Infographic] - infographic Digital Commerce...

Via Nebojsa Stojanovic
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Tara Sfida's curator insight, December 9, 2014 11:31 PM

I found this article to be very intriguing about how media consumption has changed over the years.  Television no longer has consumers overall attention, but rather the majority of media is screen-based creating a new multi-screen world.

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How Does Service Design Relate To CX And UX? - 1to1 Media (blog)

How Does Service Design Relate To CX And UX? - 1to1 Media (blog) | Customer Experience -Touch points | Scoop.it
How Does Service Design Relate To CX And UX?
1to1 Media (blog)
strong>User experience primarily focuses on the design and development of digital interactions.
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Nielsen Consumer 360 -- Panel: Digital Commerce... The Future is Now!

The panel examines how social media is impacting digital marketing strategies; the importance of being consumer-centric, the power of discussion, and the imp...
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10 Commandments of UX Strategy

10 Commandments of UX Strategy | Customer Experience -Touch points | Scoop.it

THOU SHALT FOCUS ON THE BIG PICTUREHONOR YOUR COMPANY AND CUSTOMER, BUT COVET YOUR NEIGHBOR’S ASSTHOU SHALT NOT STEAL THY EMPLOYEE’S HUMANITYREMEMBER TO KEEP HOLY THE CONTEXTTHOU SHALT NOT KILL THY CAREERTHOU SHALT NOT BEAR SPECULATIVE WITNESSTHOU SHALT STAY FAITHFUL TO UX GOVERNANCETHOU SHALT NOT SPEAK UX IN TONGUESTHOU SHALT NOT WORSHIP DIGITAL ONLYTHOU SHALT PRACTICE UX WITH HUMAN-CENTRIC INTEGRITY

- See more at: http://www.uxmatters.com/mt/archives/2014/01/10-commandments-of-ux-strategy.php#sthash.x069vH02.dpuf

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RDV Weekly's curator insight, February 7, 2014 4:06 PM

A bit of laughs for the week. These commandments, however, are spot-on.

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Did you know : Digital Market Trends 2012-2013

Video "Digital Market Trends 2012-2013" has been created as a part of presentation for National Final of "Spirits of Entrepreneurs" competition by "ABSOLUT V...
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3 Ways Your User Experience Team Can Improve A Banking Website | Usability Geek

3 Ways Your User Experience Team Can Improve A Banking Website | Usability Geek | Customer Experience -Touch points | Scoop.it

Designing banking websites must be one of the most crucial challenges for UX practitioners, at least in the commercial domain. The more expensive something is, the more reliable you must be as a seller. Banks are not only expensive - sometimes customers trust them with all their savings. Consequently, there are no margins for mistakes and both front end and back end must work smoother than a purring cat. Users are not looking for an emotional experience that will tease the senses. Just a simple, clean and reliable solution without surprises. Here are three useful ways to improve UX for banking websites. /Hans


Via Hans, Tom Van Looy
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Hans's curator insight, December 11, 2012 11:40 AM

Designing banking websites must be one of the most crucial challenges for UX practitioners, at least in the commercial domain. The more expensive something is, the more reliable you must be as a seller. Banks are not only expensive - sometimes customers trust them with all their savings. Consequently, there are no margins for mistakes and both front end and back end must work smoother than a purring cat. Users are not looking for an emotional experience that will tease the senses. Just a simple, clean and reliable solution without surprises. Here are three useful ways to improve UX for banking websites.

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2014 UX/UI trends for mobile solutions

2014 UX/UI trends for mobile solutions | Customer Experience -Touch points | Scoop.it
2013 was an exciting year for UX/UI design with one of the key changes being a marked move from skeumorphic to flat design. However, beware of thinking this approach is merely a move towards a minimalist style.
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UX & CX in retail banking

A presentation about the importance of user experience and customer experience in retail banking (Western European Retail Banks) (UX & CX in retail banking http://t.co/Une5qshJwR)...
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Key Characteristics of Next Generation Mobile Banking | Bank Innovation

Key Characteristics of Next Generation Mobile Banking | Bank Innovation | Customer Experience -Touch points | Scoop.it
What will be the key characteristics of next generation mobile banking?
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Infographic: UX 101 - What is User Experience?

Infographic: UX 101 - What is User Experience? | Customer Experience -Touch points | Scoop.it

Investing in the company website’s user experience has been proven to be a great advantage in user engagement, branding and customer acquisition. More companies today like IBM and Amazon  have improved profitability and cut support costs by creating a more user-friendly and useful website UX.

 

The following infographic by our friends from Homestead explains to us what “user experience” is, some facts and stats and the essentail things you need to know to create a better web UX design for your business.


Via Tyler Borosavage
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Tyler Borosavage's curator insight, July 18, 2013 11:09 AM

This is an excellent inforgraphic giving insights into the essentials of user experience design, the benefits of UX and how UX improves websites. 

lucien christ's curator insight, November 3, 2014 1:37 PM

What is User Experience? this infographic highlight main task & benefit of UX design.