Customer Experience Management
6 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Rescooped by Chip James from Customer Experience Excellence Best Practices
Scoop.it!

7 Tips for Improving Customer Experience through Changing Processes - BPM Leader

7 Tips for Improving Customer Experience through Changing Processes - BPM Leader | Customer Experience Management | Scoop.it
Would you like to create better customer experience for your organization's customers by changing your business processes? Here are seven ideas what you could do to take your customer experience to the next level.

Via Rosetta Carrington Lue
more...
No comment yet.
Scooped by Chip James
Scoop.it!

Integrated marketing management: manage the customer experience | Loyalty360.org

Integrated marketing management: manage the customer experience | Loyalty360.org | Customer Experience Management | Scoop.it
Integrated marketing management: manage the customer experience (Integrated marketing management: manage the customer experience http://t.co/EdUPR4sq3Z)...
more...
No comment yet.
Scooped by Chip James
Scoop.it!

Why Customer Experience Management and Why Right Now? (by Jeanne Roué Taylor)

Why Customer Experience Management and Why Right Now? (by Jeanne Roué Taylor) | Customer Experience Management | Scoop.it
You run a successful business, your customers are primarily repeat offenders, and your marketing department is giving you everything you ask for. Why would you care about doing more around customer...
more...
No comment yet.
Scooped by Chip James
Scoop.it!

Amazing Customer Experience: How Apple and Amazon are raising the bar for all of us — mobileYouth® - youth marketing and mobile culture

Amazing Customer Experience: How Apple and Amazon are raising the bar for all of us — mobileYouth® - youth marketing and mobile culture | Customer Experience Management | Scoop.it
85% of your brand is defined in the daily interactions with your customers http://t.co/b6mgMahQHI
< Quite agree
more...
No comment yet.
Scooped by Chip James
Scoop.it!

Top 4 Customer Experience Trends in 2014

Top 4 Customer Experience Trends in 2014 | Customer Experience Management | Scoop.it
Gopal Devanahalli, Vice President Products, Platforms and Solutions, Infosys talks about how the new breed of customers are looking at service from a brand, and what marketers can do to keep them h...
more...
No comment yet.
Scooped by Chip James
Scoop.it!

5 ways to use customer feedback to strengthen your customer experience

5 ways to use customer feedback to strengthen your customer experience | Customer Experience Management | Scoop.it
With the explosion of social media tools, there are now myriad ways your customers can tell you w... (RT @tapinfeedback: Mitä kaikkea voit tehdä hyvälaatuisella asiakaspalautteella?
more...
No comment yet.
Scooped by Chip James
Scoop.it!

Creating Outstanding Customer Experiences

Creating Outstanding Customer Experiences | Customer Experience Management | Scoop.it
A live panel webinar debate with Made.com, Gondola Group, and Smiffy’s to discuss how the cloud can be used to creating outstanding customer experiences. (How do you ensure the best #customer experience?
more...
No comment yet.
Scooped by Chip James
Scoop.it!

Why Customer Experience is the True King

Why Customer Experience is the True King | Customer Experience Management | Scoop.it
Modern marketers understand they will have to up their efforts to connect with—and stay connected with—modern customers. They understand that we're past the stage when content was thought to be king.
more...
No comment yet.