Customer Experience CX
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Customer Experience CX
Interesting links on UX
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How to Calculate the ROI of UX Using Metrics :: UXmatters

How to Calculate the ROI of UX Using Metrics :: UXmatters | Customer Experience CX | Scoop.it
Even experienced UX professionals often feel that they are not being heard by their clients, managers, and developers. Why? Many such problems come from our desire to be valued for our knowledge and skills alone and to ...
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UX a 'critical' concern for mobile, enterprises say - ZDNet (blog)

UX a 'critical' concern for mobile, enterprises sayZDNet (blog)Summary: The mobility revolution in the enterprise can't happen if employees don't understand how to use your apps. BYOD: Bring Your Own Diagram?
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Customer Experience Video: Is There a Wrong Kind of Customer? - Business 2 Community

Customer Experience Video: Is There a Wrong Kind of Customer? - Business 2 Community | Customer Experience CX | Scoop.it
Business 2 CommunityCustomer Experience Video: Is There a Wrong Kind of Customer?Business 2 CommunityOne key element in managing the customer experience is managing the various types of customers you attract.
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The Future Of Customer Experience – 3 Examples Of Virtual Assistants, Biometrics And Siri-Style Services | TechCrunch

The Future Of Customer Experience – 3 Examples Of Virtual Assistants, Biometrics And Siri-Style Services | TechCrunch | Customer Experience CX | Scoop.it
The future of customer service is less about the people than it is the sound of a person or even the virtual image of an individual.

Humans are just so inefficient.
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Your Customer Experience Up Close & Personal | Touchpoint ...

Your Customer Experience Up Close & Personal | Touchpoint ... | Customer Experience CX | Scoop.it
As I watched in amazement, I couldn't help but think how the composite photography process is strikingly similar to customer experience mapping and the process we use at Touchpoint Dashboard to provide detailed but ...
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You Can Never Create a Predictable, Unified Customer Experience

Think about two little toddlers playing, and imagine giving them some toys. For example let’s say we give them a Thomas the Tank Engine.
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cxpartners | The UX of HTML5

cxpartners | The UX of HTML5 | Customer Experience CX | Scoop.it
Here's Joe's presentation from the Future of Web Design on the UX of HTML5.
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