Customer Experience
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IBM study confirms customer experience is #1

IBM study confirms customer experience is #1 | Customer Experience | Scoop.it
CIO Insights from Global C-Suite Study (IBM study confirms #customer experience is #1 (by edvaldez8888) http://t.co/WkT2hgqExZ http://t.co/zm6P7ALFd6)...
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Monica Norton's curator insight, March 17, 2014 4:38 PM

Great to see CIOs focusing on improving customer experience...

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Should Patients Expect a Great Customer Experience From Doctors?

Should Patients Expect a Great Customer Experience From Doctors? | Customer Experience | Scoop.it
Peter Drucker understood the meaning of a great customer experience design, didn’t he? The end state quality of what the customer received was what counted.
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Your Route To Creating Amazing Customer Experience

Your Route To Creating Amazing Customer Experience | Customer Experience | Scoop.it
Creating brand loyalty and retaining customers can be a challenge. The choices available to customers are growing by the second which puts businesses under pressure to perform. It turns out that the customer doesn't need ...

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Improving Customer Service by Building a Customer Experience Strategy

Improving Customer Service by Building a Customer Experience Strategy | Customer Experience | Scoop.it
Small actions or inactions by a business can have big impact on improving customer service. And it is usually due no explicit customer experience strategy.
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Colin Taylor TRG's curator insight, March 4, 2014 7:16 AM

To take any journey you need to plan where you are going, otherwise you just wander around. Is your #custserv going somewhere or just wandering?

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The Skyscraping Cost of Bad Customer Service (Infographic)

The Skyscraping Cost of Bad Customer Service (Infographic) | Customer Experience | Scoop.it
The way you treat your customers is everything. Here's why.
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Colin Taylor TRG's curator insight, March 27, 2014 6:29 AM

Only 36% of customers rate the #custserv they receive as good or very good - How is that impacting on the #custexp and #loyalty?

U-M Human Resource Development's curator insight, April 11, 2014 4:10 PM

Your customer is always your biggest asset! 

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8 Secrets of Customer Insights You Should Utilize In Your Business

8 Secrets of Customer Insights You Should Utilize In Your Business | Customer Experience | Scoop.it
Understanding why customers buy is not straight forward. You need to put these secrets of customer insights to work to use why they make decisions they do.
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What drives customer loyalty? | Infographics | Pinterest

What drives customer loyalty? | Infographics | Pinterest | Customer Experience | Scoop.it
This Pin was discovered by Oracle Corporation. Discover (and save!) your own Pins on Pinterest. | See more about loyalty.

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What is Customer Experience? [Infographic] - Business 2 Community

What is Customer Experience? [Infographic] - Business 2 Community | Customer Experience | Scoop.it

Simply put, customer experience is how your customers perceive their interaction with your organization.

CEM or customer experience management is the line of business where we organize and manage the customer service actions and business operations to enhance the customer’s perception of their interaction with the organization.

 

This infographic by CustVox, now owned by SandSIV, reminds us of ”what is the customer experience?” and is a great starting place for organizations wanting to increase their focus on developing customer relationships and is also a great refresher for those with programs already in place to measure their actions and the results of their customer experience efforts.

 

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