Customer Experience
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Get Tw’rking - Maybe more business should get Tw’rking

Get Tw’rking  - Maybe more business should get Tw’rking | Customer Experience | Scoop.it
Now don’t worry I am not suggesting that you down tools and ask your colleagues to start sticking their bums out with a little shake – although that may improve colleague engagement. What I am talk...
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With the UK Governement's announcement this week on flexible working for all, will this drive more people to want to homework or telework ? 

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40 Eye-Opening Customer Service Quotes - Forbes

40 Eye-Opening Customer Service Quotes - Forbes | Customer Experience | Scoop.it
Forbes
40 Eye-Opening Customer Service Quotes
Forbes
Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise: Make a customer, not a sale.
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Colin Taylor TRG's curator insight, March 5, 2014 9:17 AM

My 2 cents worth ' 'The Customer is Not Always Right, But They are Always the Customer...So Treat Them Right"

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How big a difference do people really make?

How big a difference do people really make? | Customer Experience | Scoop.it

How big a difference do people make?  why do so few companies maximise one of their greatest assets?

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What Is The Real ROI of Customer Experience?

What Is The Real ROI of Customer Experience? | Customer Experience | Scoop.it
The most significant return we see on an investment in customer experience is harder to quantify than an uplift in sales yet has much more impact. It is the change in mindset to do more of the righ...
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The Real ROI of Customer Experience, can you afford to not focus on this

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Creating Engagement through Empathy engineering? people buy from people

Creating Engagement through Empathy engineering?  people buy from people | Customer Experience | Scoop.it
Creating Engagement Through Empathy Engineering? So how do you build truly great levels of customer value? We have all heard the stories about customers with an 85% satisfaction rating being almost...
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