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Customer Experience is the Ultimate Competitive Advantage

The End-to-End Customer Experience is your Ultimate Competitive Advantage

Via David Ednie, Judith Jassogne
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David Ednie's curator insight, May 7, 2013 6:28 AM

Never before have you had such direct control over creating and extending your Competitive Advantage.

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Customer Experience Innovation From The Outside In | Forrester Blogs

Customer Experience Innovation From The Outside In | Forrester Blogs | customer engagement | Scoop.it
In case you missed it >> Customer Experience Innovation From The Outside In http://t.co/34vfaaGtAD #CX #CustExp #OutsideIn
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Enabling Technology for Customer Experience Management

Enabling Technology for Customer Experience Management | customer engagement | Scoop.it

Customer Experience Management (or CX, or CXM, or CEM, depending on who you talk to) may be a relatively new term in the digital industry but it’s not a passing trend. The term itself may be new, but Customer Experience Management is simply an evolvement of customer-centric service which has been delivered by customer-facing staff (shopkeepers, market traders, sales people, bar tenders, waiters, call-centre staff, and the list goes on…) since the dawn of business. It’s a concept which will continue to evolve with the emergence of new consumer technologies… but it will never go away.

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Revamping The Customer Engagement Experience - Business Solutions Magazine

Revamping The Customer Engagement Experience
Business Solutions Magazine
In pursuit of this enhanced customer engagement experience, Star Micronics has launched the AsuraCPRNT, Star's first interactive communication platform.
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