Customer Centricity
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What is 'Customer Centricity'? (AGSM Leadership Agenda Sydney)

'Customer Centricity' drives business performance. It is the life force of your business. Leaders have the opportunity to future-proof their businesses with strong, adaptable, innovative customer...
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2014: Building the ROI Case for Customer Centricity

2014: Building the ROI Case for Customer Centricity | Customer Centricity | Scoop.it
There’s an evolution going on and there’s nothing stopping it. What I’m talking about is a shift towards customer centric business models.
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3 Steps To Becoming A Customer-Centric Organization - Retail TouchPoints

3 Steps To Becoming A Customer-Centric Organization - Retail TouchPoints | Customer Centricity | Scoop.it
Retailers are investing in new tools and technologies to create more compelling and memorable brand experiences. But because today’s savvy consumers h... (Overcoming Customer-Centricity Challenges.
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THE CUSTOMER CENTRICITY CONUNDRUM

THE CUSTOMER CENTRICITY CONUNDRUM | Customer Centricity | Scoop.it
FS providers are no nearer to improving their customer-friendliness. Mystery Shopper research conducted recently by Egremont Group among leading Retail Banks, found that the vast majority gave a frontline service that was woefully inadequate.
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Building A Customer-Centric Company Culture: The (Overlooked) Secret - Forbes

Building A Customer-Centric Company Culture: The (Overlooked) Secret - Forbes | Customer Centricity | Scoop.it
Forbes Building A Customer-Centric Company Culture: The (Overlooked) Secret Forbes But another reason multiplies the customer service value of hiring the right employees: the peer pressure each employee exerts on other staff members, whether this...
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Want to Innovate? It Starts With Your Corporate Culture

Want to Innovate? It Starts With Your Corporate Culture | Customer Centricity | Scoop.it
The business environment is always changing, and the CEO’s job is to ensure that the organization adapts and evolves to meet those changes

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, October 24, 2013 1:16 PM

John is absolutely correct in his statement:

 

"One of the most important aspects of corporate culture is encouraging employees to embrace change.


The business environment is always changing, and leadership’s job is to ensure that the organization adapts and evolves to meet those changes."


John provides three key guiding principles in his article.


One last item that may be missing is the #customer engagement, since the entire organization depends on that final product/service buy-in. 


Do you agree?

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The Customer Centricity Daily

The Customer Centricity Daily | Customer Centricity | Scoop.it
The Customer Centricity Daily, by Richard Bolton: updated automatically with a curated selection of articles, blog posts, videos and photos. (The Customer Centricity Daily is out!
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Will Social Media Help Kill Bad Customer Service?

Will Social Media Help Kill Bad Customer Service? | Customer Centricity | Scoop.it
Photo by nicointokio.
“Don’t fly with @British_Airways.

Via Thomas Faltin
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Customer-Centric Transformation: What Good Looks Like – Experience ... - Customer Think (blog)

Customer-Centric Transformation: What Good Looks Like – Experience ... - Customer Think (blog) | Customer Centricity | Scoop.it
Customer-Centric Transformation: What Good Looks Like – Experience ...
Customer Think (blog)
Designing and executing a customer-centric business model requires end to end organisational alignment.
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Is Your Business Customer Centric? - Business 2 Community

Is Your Business Customer Centric? - Business 2 Community | Customer Centricity | Scoop.it
Is Your Business Customer Centric?
Business 2 Community
In his book, Customer Centricity, Focus on the Right Customers for Strategic Advantage, Peter Fader reminds us of the famous Nordstrom tire story.
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Customer Centricity equals customer engagement research

Customer Centricity equals customer engagement research | Customer Centricity | Scoop.it
Quite simply, we define social business as exploiting the ability to listen, analyze, interact and engage with customers via conversations in support of corporate goals that are strategic, operational and tactical as well as short and long-term in...
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Veeva CEO: 'Customer Dissatisfaction Is My Opportunity' - Forbes

Veeva CEO: 'Customer Dissatisfaction Is My Opportunity' - Forbes | Customer Centricity | Scoop.it
Chicago Tribune
Veeva CEO: 'Customer Dissatisfaction Is My Opportunity'
Forbes
For customers to rip out legacy systems, they need some pretty good reasons to do so.
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Customer Centricity - Meet customer needs.

Customer Centricity - Meet customer needs. | Customer Centricity | Scoop.it
Advances in technology and communication, explosive growth in information, have given rise to a more empowered demanding global consumer. Customer needs should be meet more than ever. But This does not mean doing everything customers want.
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Customer-centricity is Amazon India's key differentiator: Amit ...

Customer-centricity is Amazon India's key differentiator: Amit ... | Customer Centricity | Scoop.it
American e-commerce giant, Amazon completed a year in India last week. Storyboard's Pavni Mittal caught up with the company's vice president and managing d - Firstbiz.
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Customer Centricity is the key to success for banks

Customer Centricity is the key to success for banks | Customer Centricity | Scoop.it
It will take several years for banks to implement the necessary changes to become customer-centric. They need to assess their operations, identify what needs to change, and then implement the changes and the systems to support them.
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Launching! Customer Service Training Videos- Volume 1 - Customer Centricity Limited

Launching! Customer Service Training Videos- Volume 1 - Customer Centricity Limited | Customer Centricity | Scoop.it
Customer Centricity Limited - A Customer Experience Company in Nigeria (Proudly a Customer CentriCity Limited Initiative.Check out the link for more details!
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Conversations on the Future of Business: Customer Centricity

Conversations on the Future of Business: Customer Centricity | Customer Centricity | Scoop.it
More than ever before, customers now have the power to decide how, when and whether they will do business with a particular company. As a result, companies

Via Love Learning
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Love Learning's curator insight, May 19, 2014 2:54 AM

Good high level overview of why customer centricity is important and why it is hard to achieve

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Richard Branson on Building Brand Loyalty

Richard Branson on Building Brand Loyalty | Customer Centricity | Scoop.it
The Virgin CEO shares how he was able to build a company culture based on customer service.
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Tips for Becoming Customer Centric | Loyalty360.org

Tips for Becoming Customer Centric | Loyalty360.org | Customer Centricity | Scoop.it
Here are some tips on how your company can become customer-focused and how to maintain that culture (Tips For Becoming Consumer Centric - http://t.co/97gYcBPM44 #consumers)...
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Why Customer Centric Is the Only Way to Be When It Comes to Online Retail

Why Customer Centric Is the Only Way to Be When It Comes to Online Retail | Customer Centricity | Scoop.it
Customer Centricity is the key to growing an ecommerce business. Having a malleable vision driven by market and customers is the way to do it.
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Customer Centricity: Predicting Changes in the Customer Experience | MIT Technology Review

Customer Centricity: Predicting Changes in the Customer Experience | MIT Technology Review | Customer Centricity | Scoop.it
In five years, what will fundamentally change the customer experience as we know it today?
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Alina Bortkevič's curator insight, October 24, 2013 5:44 AM

 3Ps: Participation, Personalization, and Prediction

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Leadership: The New Struggle For Customer-Centricity

By Paul Tate. Leadership is far more than authority alone.
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On the Path to Customer Centricity - Think customers: The 1to1 Blog

On the Path to Customer Centricity - Think customers: The 1to1 Blog | Customer Centricity | Scoop.it
On the Path to Customer Centricity http://t.co/oaDMFIp7Uw
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KPMG - Evolving a truly customer-centric industry - Scoop.co.nz (press release)

KPMG - Evolving a truly customer-centric industry - Scoop.co.nz (press release) | Customer Centricity | Scoop.it
KPMG - Evolving a truly customer-centric industry
Scoop.co.nz (press release)
Embargoed until 6.00am Wednesday 16th October 2013.
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