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Why Mobile Health Technologies Haven't Taken Off (Yet) - Forbes

Why Mobile Health Technologies Haven't Taken Off (Yet) - Forbes | Customer | Scoop.it
Forbes Why Mobile Health Technologies Haven't Taken Off (Yet) Forbes Tech entrepreneurs see the mobile health (mHealth) market as the next great business revolution, but it has yet to achieve critical mass.
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Mobile advertising to overtake print - The Guardian

Mobile advertising to overtake print - The Guardian | Customer | Scoop.it
According to the Guardian, mobile advertising to overtake print. UK mobile advertising will overtake the multi-billion pound newspaper and magazine market next year, and surpass TV ad spend to hit £4.5bn in 2016, according a new forecast.
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Customer Journey Analytics and Big Data

Companies that want to turn excellent customer experience into growth need to master Customer Journeys.
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Social Media Rated Most Important Digital Tool For Boosting Sales By Marketers In Canada [STUDY] - AllTwitter

Social Media Rated Most Important Digital Tool For Boosting Sales By Marketers In Canada [STUDY] - AllTwitter | Customer | Scoop.it
Social Media Rated Most Important Digital Tool For Boosting Sales By Marketers In Canada [STUDY] (Social Media Rated Most Important Digital Tool For Boosting Sales By Marketers In Canada [STUDY] http://t.co/SeRBTkRDpR)...
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Six Mobile Predictions For 2014 That Were Off The Mark - Forbes

Six Mobile Predictions For 2014 That Were Off The Mark - Forbes | Customer | Scoop.it
Six Mobile Predictions For 2014 That Were Off The Mark Forbes Predicting the future can be like “throwing guesses at the wall” and waiting to see which ones stick.
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Creating a Customer Ecosystem Using Brand Experience Metaphors | UX Magazine

Creating a Customer Ecosystem Using Brand Experience Metaphors | UX Magazine | Customer | Scoop.it
Creating a Customer Ecosystem Using Brand Experience Metaphors.|UX Mag #UX http://t.co/3TO2ezWqa2
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Digital disruption is forcing businesses to change how business is done - VentureBeat

Digital disruption is forcing businesses to change how business is done - VentureBeat | Customer | Scoop.it
Digital disruption is forcing businesses to change how business is done VentureBeat My work over the last year culminated in a new Altimeter Group report, “Digital Transformation: Why and How Companies are Investing in New Business Models to Lead...
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Wheel of Disruption - so true for all business that rely on any form of digital commerce
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Mobile money services across Africa and Middle East get a leg up

Mobile money services across Africa and Middle East get a leg up | Customer | Scoop.it
Nine mobile network operators across 48 countries in Africa and the Middle East have signed on to the GSMA's Mobile Money Interoperability program in a bid ...
Gordon O'Neill's insight:
We will continue follow in Africa's footsteps as they become far more progressive than Europe in the mobile payments space
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Digital Marketing Budgets Increase 10 Percent in 2014

Digital Marketing Budgets Increase 10 Percent in 2014 | Customer | Scoop.it
Digital marketing spend is rising. How does yours compare? See Gartner's FREE Report #GartnerMktg #DigitalMarketing (Check out this great infographic from our #GartnerGML team.
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Surprised it isn't more - it forms such a central part of branding! Would be interesting to see stats for Coke vs Amazon though
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5 Most Awful Customer Experience Solutions of All Time - Customer Think

5 Most Awful Customer Experience Solutions of All Time - Customer Think | Customer | Scoop.it
5 Most Awful Customer Experience Solutions of All Time Customer Think After years of studying the ways improving customer experience can help your company increase customer loyalty and retention, I've helped correct some of the worst possible...
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For a bit of Tuesday fun - so true!
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Do you have the M-Factor? Managing product information for multi-channel retail - Retail Gazette

Do you have the M-Factor? Managing product information for multi-channel retail http://t.co/cm65fY4Y8T
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It still occurs to me that we (as an economy) are still way behind where we should be in offering and analysing a fully multi-channel sales experience. We should not think of big data as independent to offering sound single channel experiences that can be continued online etc.
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Apple bid for Beats could spark arms race in digital music market - Financial Times

Apple bid for Beats could spark arms race in digital music market - Financial Times | Customer | Scoop.it
Digital Trends Apple bid for Beats could spark arms race in digital music market Financial Times With Apple buying Beats, Spotify – the market leader – could come into play for technology groups that want to beef up their own mobile music services.
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Has the arms race in digital music not already begun? Spotify vs ITunes vs Google Play?
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The secret to successful digital marketing? Treat it as analogue - The Guardian (blog)

The secret to successful digital marketing? Treat it as analogue - The Guardian (blog) | Customer | Scoop.it
The Guardian (blog) The secret to successful digital marketing? Treat it as analogue The Guardian (blog) Now consider how much digital has changed our lives in a very short time.
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Bitcoin firm boss says 'ordinary people' should not invest in digital currency ... - South China Morning Post

Bitcoin firm boss says 'ordinary people' should not invest in digital currency ... - South China Morning Post | Customer | Scoop.it
The average lifespan of mainland-based virtual currency businesses is just nine months, indicating Beijing's success in limiting financial activity outside the official banking system.
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Forrester Research shows digital now owns 90% of the buyer journey*

Forrester Research shows digital now owns 90% of the buyer journey* | Customer | Scoop.it
Understanding the buyer journeyAccording to Lori Wizdo, Forrester Research Analyst, today’s buyer is anywhere from two-thirds to 90% of the way through their journey before they reach out to the (#sales take note DIgital Owns 90% Of Buyer Journey ...
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'Till online embarrassment do us part: Social media prenups on the rise - Deseret News

'Till online embarrassment do us part: Social media prenups on the rise - Deseret News | Customer | Scoop.it
'Till online embarrassment do us part: Social media prenups on the rise Deseret News These agreements allow couples to set boundaries on what images and information their partner posts on social media websites such as Facebook, Vine and Instagram,...
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Barclaycard’s social customer service: balancing compliance with communication

Barclaycard’s social customer service: balancing compliance with communication | Customer | Scoop.it
How difficult is it for a major company in the financial services industry to maintain an efficient customer service channel that fully complies to banking regulations whilst also operating in the public eye?
Gordon O'Neill's insight:
Excellent example of the need to balance heavy regulation with excellent customer service. Go Barclays!
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Samsung's mobile health app can now tell when you're stressed out - Engadget

Samsung's mobile health app can now tell when you're stressed out - Engadget | Customer | Scoop.it
Samsung's mobile health app can now tell when you're stressed out Engadget The Galaxy S5's heart rate sensor has mostly been handy for fitness gurus, but it's now helpful for the rest of us, too.
Gordon O'Neill's insight:
I hope I don't need an app to tell me that! Great use of Samsung's tech though!
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Customer Analytics and the Winning Element Behind Successful Service - Think customers: The 1to1 Blog

Customer Analytics and the Winning Element Behind Successful Service - Think customers: The 1to1 Blog | Customer | Scoop.it
Customer Analytics and the Winning Element Behind Successful Service: Consumer data stands as an essential bui... http://t.co/6edhvNFQNq
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5 Tips for Digital Media Supremacy

The volume of content has increased dramatically over the last few years, due to targeted messaging. How can you cut through the plethora of content to reach and increase your digital audience?...
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How to cut through the noise separates the cans and cannots...
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China's Tencent looks to replicate mobile gaming success for e-commerce - Reuters

China's Tencent looks to replicate mobile gaming success for e-commerce - Reuters | Customer | Scoop.it
Yahoo!7 News China's Tencent looks to replicate mobile gaming success for e-commerce Reuters But Tencent has already spent more than $1.2 billion in areas like e-commerce, real estate and digital mapping since the beginning of 2014, as it looks to...
Gordon O'Neill's insight:
This will certainly happen in the UK as the telecoms providers become a larger part of the mobile inter connectivity ecosystem
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Are You Earning Customer Loyalty, Or Are You Buying It?

Are You Earning Customer Loyalty, Or Are You Buying It? | Customer | Scoop.it
Are You Earning Customer Loyalty Or Are You Buying It? One is sustainable and one isn't. What is your business doing? (Are you Earning Customer Loyalty --Or Buying it?
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Customer-Facing Analytics | SmartData Collective

Customer-Facing Analytics | SmartData Collective | Customer | Scoop.it
These factors are influencing a growing demand for customer-facing analytics. Put simply, your customers now expect to connect with your business in a way that allows them to see and understand how they are dealing with you.
Gordon O'Neill's insight:
Becoming that analytical guru and business partner is the only way forward for consultants to best service their client's needs
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Adapt or Die – The Power of Customer Engagement

Adapt or Die – The Power of Customer Engagement | Customer | Scoop.it
“Its not the strongest of the species that survives, nor the most intelligent that survives. It is the one who is most adaptable to change.” Charles Darwin Today’s consumers are a savvy bunch.
Gordon O'Neill's insight:
Could not agree with this article more
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