CUSTOMER ANALYTICS
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Rescooped by angeles jimenez from Relation Client - Customer Centricity
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10 Top Customer Experience Takeaways from Gartner Customer 360

10 Top Customer Experience Takeaways from Gartner Customer 360 | CUSTOMER ANALYTICS | Scoop.it
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit, here are 10 terrific insights shared by key Gartner customer service and experience analysts during the Summit including Michael...
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Refuse Report Requests. Only Answer Business Questions, FTW.

Refuse Report Requests. Only Answer Business Questions, FTW. | CUSTOMER ANALYTICS | Scoop.it
Data puking is the norm in web analytics. Analysis Ninjas need to focus on answering business questions. Learn 3 characteristics of a business question is with examples.
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