CRM – Market Implications and Trends in 2014
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CRM – Market Implications and Trends in 2014 | Banckle Blog – Customer Service 2.0 apps

CRM – Market Implications and Trends in 2014 | Banckle Blog – Customer Service 2.0 apps | CRM – Market Implications and Trends in 2014 | Scoop.it

Customer relationship management or commonly known as CRM refers to all business communications and is typically based on the people involved, business processes and the current technologies being used. CRM not only bridges gaps between different business units and customers but also makes it easy to access as well as share information. 

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