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Adobe brings paid premium features for brands to its Spark design apps

Adobe brings paid premium features for brands to its Spark design apps | CRM | Scoop.it
Adobe is launching a major update to its Spark graphic design apps today that brings paid premium features for companies and individuals that want to bring..
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Would love to hear from anyone who uses Spark...
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Customer service best practices: Making social media a two-way conversation

Customer service best practices: Making social media a two-way conversation | CRM | Scoop.it
Social media can be your brand's most valuable customer service ally.
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Microsoft Is Right: We Need a Digital Geneva Convention

Microsoft Is Right: We Need a Digital Geneva Convention | CRM | Scoop.it
Opinion: Just as nations have collaborated on rules of war, today tech companies can team up to stop cyber attacks.
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How to Personalize Transactional Emails With Dynamic Content

How to Personalize Transactional Emails With Dynamic Content | CRM | Scoop.it
Learn how to customize and optimize your transactional emails to increase engagement.
Wendy Brown Singer's insight:
Tips on making transactional email generated by the system feel like a personalized message. Transactional email = email sent to a user in response to some action they performed on your website, such as signing up for blog updates or abandoning a shopping cart. It may be an automated response, but you can keep it from looking like a generic form letter.
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PSA: This Google Doc scam is spreading fast and will email everyone you know

PSA: This Google Doc scam is spreading fast and will email everyone you know | CRM | Scoop.it
A new Google Docs phishing scam just reared its head a few hours ago, and it's spreading like wildfire. Google appears to be taking action to stop it, but in..
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5 Steps to Speeding Up Smart Government (by Slowing Down)

5 Steps to Speeding Up Smart Government (by Slowing Down) | CRM | Scoop.it
If you want to increase innovation, many experts suggest slowing down first.
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The Secrets Of Profoundly Remarkable Customer Service

The Secrets Of Profoundly Remarkable Customer Service | CRM | Scoop.it
What would you learn if you asked your customers: “When you felt so good about a service experience that you told others about it, what exactly was going on?”
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Twitter will now let you mute specific words from your timeline — and mute ‘eggs’ without profile photos

Twitter will now let you mute specific words from your timeline — and mute ‘eggs’ without profile photos | CRM | Scoop.it
Most importantly, Twitter is speeding up its pace of taking action against harassment.
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3 Ways to Maximize the Customer Experience in the Digital Age - StartupNation

3 Ways to Maximize the Customer Experience in the Digital Age - StartupNation | CRM | Scoop.it
Constant improvement and innovation of the customer experience is critical in today’s increasingly competitive retail marketplace.
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Snapchat For Business: What You Must Know [Infographic]

Snapchat For Business: What You Must Know [Infographic] | CRM | Scoop.it
Snapchat for business? - It's the latest promotion phenomenon to hit social media. This infographic will tell you why you need to tap into this channel.
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10 Amazing Facts About Responsive Web Design

10 Amazing Facts About Responsive Web Design | CRM | Scoop.it
If you don't have a responsive web design then there are several ways your website could be punished. Here are 10 amazing facts about responsive web design.
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Why More Businesses Should Consider Flat Pricing

Why More Businesses Should Consider Flat Pricing | CRM | Scoop.it
Flat pricing can represent a win-win for customers and firms.
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The Year of Conquering Negative Thinking

The Year of Conquering Negative Thinking | CRM | Scoop.it
Constant negativity can get in the way of happiness, but with practice, you can learn to disrupt and tame negative cycles.
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Improving case management in local government -- GCN

Improving case management in local government -- GCN | CRM | Scoop.it
Even without access to digital tools for personalized citizen services, local government can improve the case management process without large investments.
Wendy Brown Singer's insight:
From our experience providing county and municipal casework solutions, case management is much more than just managing a folder of forms. Other needed components include contact management, communications management, and knowledge management. A well-rounded CRM tool will help connect all the dots.
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7 Myths of Customer Experience (And Why They're Wrong)

7 Myths of Customer Experience (And Why They're Wrong) | CRM | Scoop.it
Companies need to stop living in a fantasy world and start seeing things as they really are (through their customers' eyes)
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Facebook makes changes to the way users see major news | Mobile Marketing Magazine

Facebook makes changes to the way users see major news | Mobile Marketing Magazine | CRM | Scoop.it
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FMCS | 10 urgent actions to remain in control of your digital life

FMCS | 10 urgent actions to remain in control of your digital life | CRM | Scoop.it
Digital transformation experts and consultants providing consulting, conference and blogging services.
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25 Worst Customer Service Mistakes and What They Cost You

25 Worst Customer Service Mistakes and What They Cost You | CRM | Scoop.it
Here's a list of 25 customer service misconceptions, beliefs and statistics that, if left unchecked, can wreak havoc on your business. - Helprace Blog
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Brand relationships: Logo design + email marketing | VerticalResponse

Brand relationships: Logo design + email marketing | VerticalResponse | CRM | Scoop.it
Logo design and email marketing: are they separate or connected? Learn more about the relationship between these two essential parts of your brand.
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3 Innovative Ways to Strengthen Your Email Marketing Pre-Launch

3 Innovative Ways to Strengthen Your Email Marketing Pre-Launch | CRM | Scoop.it
While content might still be king, the most direct line to incoming money is an email marketing list—before a product launches, build yours.
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Big Data Gets Bigger: Disruptive Technology in 2017

Big Data Gets Bigger: Disruptive Technology in 2017 | CRM | Scoop.it
Experts have made predictions for disruptive technology in 2017, like the importance of UI and the true beginning of the "Internet of Everything."
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Twitter Rolls Out Automated Direct Message Replies for Businesses: This Week in Social Media : Social Media Examiner

Twitter Rolls Out Automated Direct Message Replies for Businesses: This Week in Social Media : Social Media Examiner | CRM | Scoop.it
Social media news and developments making social media marketing easier. (Twitter Direct Message Features, YouTube Comment Moderation, Medium Images)
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Redesigning The Mind-Numbing Employee Code Of Conduct--With GIFs

Redesigning The Mind-Numbing Employee Code Of Conduct--With GIFs | CRM | Scoop.it
Playing by the rules is fun. Really.
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#SocialSkim: LinkedIn's Latest Changes, How Social Will Change in 2017: 10 Stories This Week

#SocialSkim: LinkedIn's Latest Changes, How Social Will Change in 2017: 10 Stories This Week | CRM | Scoop.it
MarketingProfs' social media update: LinkedIn changes that marketers need to know, Periscope 360 live video, social commerce concerns, social selling, much more... Check out all the social news.
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37 Tips for Writing Emails that Get Opened, Read, and Clicked - Copyblogger

37 Tips for Writing Emails that Get Opened, Read, and Clicked - Copyblogger | CRM | Scoop.it
Does it feel like a big challenge to get people to open and read your emails? It doesn't really need to be so har
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Best 3 tips in this list: write fast, keep it short, ask questions...
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