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VineNotes: Data-capture best practices boost direct-to-consumer ...

VineNotes: Data-capture best practices boost direct-to-consumer ... | CRM | Scoop.it
I'll start with tackling the (lack of) data collection. Data collection or “data capture” is crucial to effective customer relationship management (CRM) and DTC sales, as these functions are completely dependent on being able to ...
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The CMS Workflow Myth — The CMS Myth

The CMS Workflow Myth — The CMS Myth | CRM | Scoop.it
Why do we call it workflow when it generally prevents work from flowing? If there were a Rube Goldberg prize for “significant complexity in an imaginary system,” it would often go to workflow design. “Does the system support ...
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