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4 Social CRM Tools to Improve your Professional Relationships ...

4 Social CRM Tools to Improve your Professional Relationships ... | CRM_BtoC | Scoop.it
The term “Social CRM” means many things to many people, and often not the same thing twice. One thing we can all agree on, is the acronym element – CRM stands for Customer Relationship Management. So what about it?
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10 Useful Mobile CRM Apps - Enterprise Apps Today

10 Useful Mobile CRM Apps - Enterprise Apps Today | CRM_BtoC | Scoop.it
10 Useful Mobile CRM Apps Enterprise Apps Today "Microsoft Dynamics CRM has rich social connectors, and last year Salesforce.com acquired Radian6, a top social media management vendor, adding it into its portfolio under the Marketing Cloud banner,"...
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The Post-Human Enterprise and the CRM ... - Gartner Blog Network

The Post-Human Enterprise and the CRM ... - Gartner Blog Network | CRM_BtoC | Scoop.it

Central to the problem is that the enterprise is challenged with coping with mobile customers, Social Media, the need for information analysis, and a new wave of Cloud-based applications. The enterprise application vendors ...

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Microsoft Acquires Marketing Automation Firm to Extend Dynamics CRM - eWeek

Microsoft Acquires Marketing Automation Firm to Extend Dynamics CRM - eWeek | CRM_BtoC | Scoop.it
eWeekMicrosoft Acquires Marketing Automation Firm to Extend Dynamics CRMeWeekThe MarketingPilot acquisition is part of a wider industry trend among enterprise software companies that are building up the CRM application portfolios by acquiring...
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Salesforce.com Delivers Next Generation Social Analytics for the Marketing Cloud - Sacramento Bee

Salesforce.com Delivers Next Generation Social Analytics for the Marketing Cloud - Sacramento Bee | CRM_BtoC | Scoop.it
VentureBeatSalesforce.com Delivers Next Generation Social Analytics for the Marketing CloudSacramento BeeNEW YORK, Oct.
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10 Steps to Successful Social CRM | CustomerThink

10 Steps to Successful Social CRM | CustomerThink | CRM_BtoC | Scoop.it
Customer relationship management (CRM) is integral to the long-term success of a company. Now, with online community participation and social media usage at an all-time high, social CRM is quickly being adopted.
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Traditional CRM vs Social CRM [Infographic] | Our Social Times

Traditional CRM vs Social CRM [Infographic] | Our Social Times | CRM_BtoC | Scoop.it
What's the difference between traditional CRM and social CRM? This is often the first question in the long and tricky process of socialization that many large organisations are currently experiencing.

Via Max Mantz
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Salesforce combines social investments for Marketing Cloud - Direct Marketing News

Salesforce combines social investments for Marketing Cloud - Direct Marketing News | CRM_BtoC | Scoop.it
Salesforce combines social investments for Marketing CloudDirect Marketing NewsAnxious marketers wanting to know what Salesforce would ultimately do with its acquisitions of social commerce provider Buddy Media and social media metrics company...
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Dreamforce: Salesforce Focuses on Mobile Marketing - PC Magazine

Dreamforce: Salesforce Focuses on Mobile Marketing - PC Magazine | CRM_BtoC | Scoop.it
Sci-Tech TodayDreamforce: Salesforce Focuses on Mobile MarketingPC MagazineThere were many interesting product announcements, including Social Key to connect CRM data with social networks, a new version of its Chatter social network for partners,...
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Salesforce.com Expands Social Networking Lineup With New "Communities ... - CRN

VentureBeatSalesforce.com Expands Social Networking Lineup With New "Communities ...CRNSalesforce.com is expanding its lineup of social networking and collaboration services with a new system that allows businesses to connect employees, customers...
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Enabling Social Collaboration with Social Compliance - Destination CRM

Enabling Social Collaboration with Social Compliance - Destination CRM | CRM_BtoC | Scoop.it
Enabling Social Collaboration with Social ComplianceDestination CRMWhether they're promoting product launches on Facebook and Twitter or collaborating internally on Salesforce.com's Chatter to close deals, organizations are finding the benefits of...
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How Social CRM Disrupts Corporate Silos | Social Media Today

How Social CRM Disrupts Corporate Silos | Social Media Today | CRM_BtoC | Scoop.it
In the eminently fluid and changing universe of social media, social CRM is not just the latest “trendy” marketing concept picked up by BusinessWeek, or a mere facelift of traditional CRM paired with a fashionable adjective.
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Focus On The Customer With Social CRM Says M80′s Mark Evans

Focus On The Customer With Social CRM Says M80′s Mark Evans | CRM_BtoC | Scoop.it
Social CRM Social Customer Relationship Management - or Social CRM - has been increasingly on the minds of many marketers, their agents and ad tech companies as the use of social media proliferates and acquisitions of ...
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Keys to Successful Mobile CRM - CRM Buyer

Keys to Successful Mobile CRM - CRM Buyer | CRM_BtoC | Scoop.it
Keys to Successful Mobile CRM CRM Buyer Before going mobile, a company usually has a SaaS-based CRM application, at a bare minimum, as well as an online presence that has become increasingly interactive over the years -- and likely a social media...
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5 Things A Business Owner Should Know About CRM | Social ...

5 Things A Business Owner Should Know About CRM | Social ... | CRM_BtoC | Scoop.it
It's fair to say that business owners shouldn't get bogged down in the details of their CRM system. That's the sales managers job. However, there are a few things every business owner, from a CEO to a SMB owner should ...
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Is Marketing Automation More Important Than Sales CRM? | Social ...

Is Marketing Automation More Important Than Sales CRM? | Social ... | CRM_BtoC | Scoop.it
It's not a crazy idea. Here's why.In a nutshell, the only thing CRM systems do is organize your information. They don't actually do anything. They keep track of your sales, but they don't engage your prospects.
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The Changing Nature of Customer Relationships - Destination CRM

The Changing Nature of Customer Relationships - Destination CRM | CRM_BtoC | Scoop.it
The Changing Nature of Customer RelationshipsDestination CRMHowever, as social media emerged as a predominant channel of communication, the CRM industry quickly adopted digital processes, and marketing professionals began to play an integral role...
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ROI Remains a Tough Challenge for CRM, Social Enterprise ...

ROI Remains a Tough Challenge for CRM, Social Enterprise ... | CRM_BtoC | Scoop.it
Awareness, Inc., a provider of on-demand social marketing automation software, announced results of its State of Social Media Marketing Survey, which stated that adoption of social CRM systems is low among marketers.
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Leveraging Social CRM - 10 Tips for B2B Salespeople

Leveraging Social CRM - 10 Tips for B2B Salespeople | CRM_BtoC | Scoop.it
Social CRM (SCRM) has the potential to radically change all of this because social media is first and foremost about relationships. It puts the R back in CRM.

Via Max Mantz
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Tips On How Social CRM Transforms Businesses | Business 2 Community

Tips On How Social CRM Transforms Businesses | Business 2 Community | CRM_BtoC | Scoop.it
Social media is one of the most significant forces reshaping  the facets  of business and management.

Via Max Mantz
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Social Media and Mobile for CRM can be summarized as “foul your ...

Social Media and Mobile for CRM can be summarized as “foul your ... | CRM_BtoC | Scoop.it
Michael Maoz VP Distinguished Analyst 13 years at Gartner 26 years IT industry. Michael Maoz is a research vice president and distinguished analyst in Gartner Research. His research focuses on CRM and customer-centric ...
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Social Media Meets Project Management - Enterprise Apps Today

Social Media Meets Project Management - Enterprise Apps Today | CRM_BtoC | Scoop.it
Social Media Meets Project ManagementEnterprise Apps TodayEnterprise Apps Today: CRM, ERP, and Business Intelligence Software News, Research, ...
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Tips On How Social CRM Transforms Businesses - Business 2 Community

Tips On How Social CRM Transforms Businesses - Business 2 Community | CRM_BtoC | Scoop.it
Business 2 CommunityTips On How Social CRM Transforms BusinessesBusiness 2 CommunitySocial media is one of the most significant forces reshaping the facets of business and management.
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Reasons Why You Should Use Social Media As Part Of Your Marketing Activities - Business 2 Community

Reasons Why You Should Use Social Media As Part Of Your Marketing Activities - Business 2 Community | CRM_BtoC | Scoop.it
Business 2 CommunityReasons Why You Should Use Social Media As Part Of Your Marketing ActivitiesBusiness 2 CommunityIn light of this, so has social media become an integral part of many marketing schemes that businesses employ.
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The Future of Social CRM | Social Media Today

The Future of Social CRM | Social Media Today | CRM_BtoC | Scoop.it
Sales teams have tapped into the social media landscape to find consumer interest, prospective clients and build relationships with customers. The results of social media customer relationships management, or social CRM, ...
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