CRM and Video
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CRM and Video
Customer Engagement through video
Curated by Suzanne Moran
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Are Customers Driving Contact Centers Towards Social Care? | The Social Customer

Are Customers Driving Contact Centers Towards Social Care? | The Social Customer | CRM and Video | Scoop.it
Due to the increasing importance of social media platforms, there is a growing pressure on contact centers to develop customer care programs around these channels.
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Scooped by Suzanne Moran
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Social for Customer Service: it’s About the Customers | The Social Customer

Social for Customer Service: it’s About the Customers | The Social Customer | CRM and Video | Scoop.it
How can organizations embrace social channels and technologies to improve customer service?I must’ve heard this question every day in the past 6-9 months.
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