Crisis communications
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Leadership in a Crisis – How To Be a Leader - Management - WSJ.com

Leading an organization through a crisis is a huge challenge for any manager. Here are seven key lessons for crisis leadership.
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These 3 Quick Reputation Management Tips Will Save Your Business From ... - Business 2 Community

These 3 Quick Reputation Management Tips Will Save Your Business From ... - Business 2 Community | Crisis communications | Scoop.it
These 3 Quick Reputation Management Tips Will Save Your Business From ...
Business 2 Community
This wake up call provides a powerful opportunity for businesses regarding their reputation management process.
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Why You Must Armor Your Online Reputation - Business 2 Community

Why You Must Armor Your Online Reputation - Business 2 Community | Crisis communications | Scoop.it
When high-end online reputation management experts like me get together and kibitz about prospecting new business... http://t.co/bWpDUuFxoA
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To Prevent Crises From Getting Worse, Communicate - Investor's Business Daily

To Prevent Crises From Getting Worse, Communicate - Investor's Business Daily | Crisis communications | Scoop.it
To Prevent Crises From Getting Worse, Communicate Investor's Business Daily "I blame the business schools because communications courses are an elective," Silver, author of the upcoming book "Managing Corporate Communications in the Age of...
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Winners And Losers: Online Reputation Management Trends

Winners And Losers: Online Reputation Management Trends | Crisis communications | Scoop.it

Among major U.S. corporations, who’s winning and losing in the creation and protection of their reputations online? A new infographic from MGD Advertising in Southern Florida provides some surprising results. First, the trends: Currently, 94% of Google GOOG +0.27% search results are organic–not paid ads. Yes, your online reputation is that important. Forty-two percent of adults have scoped someone out on the Internet before doing business with them (I would count myself among those numbers). Of those, 45% have changed their minds about doing business with someone based on something they found....


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The Dark Side Of Reputation Management: How It Affects Your Business

The Dark Side Of Reputation Management: How It Affects Your Business | Crisis communications | Scoop.it

9 Ways to respond to reputation threats online... There's an increasingly dark side to online reputation management A week ago I had no idea the hornets’ nest I’d opened when I wrote about the things to do when your business is disparaged online....

 

... Loaded for bear, my first questions to Ruddie were about the irony of a reputation management company being the focus of unanswered complaints. His responses surprised me. I learned several things that I believe are valuable news and that will even alter some of the advice I’ve been formerly giving to our agency’s clients. My thanks to Ruddie for his contributions to the following points. For example...


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Jeff Domansky's curator insight, May 9, 2013 1:57 PM

Very interesting case studies, the reality of responding to online reputation threats and some useful tips to consider.

Jammal Jones's curator insight, March 7, 3:31 PM

Reputation - how it affects your business

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Six reputation management tips from Barclays brand chief - Marketing Week

Six reputation management tips from Barclays brand chief
Marketing Week
Corporate reputation is extremely important and has always been, but today's technology makes it so much more immediate.

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Tom Melton's curator insight, June 22, 2013 12:19 PM

Corporate reputation is EXTREMELY important!!!

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Top 10 Action Steps in Crisis Management - Sachs Media Group

Top 10 Action Steps in Crisis Management - Sachs Media Group | Crisis communications | Scoop.it
Top 10 'Must Do' Action Steps in Crisis Management. August 7th, 2013 | Written by: Ron Sachs, President & CEO at Sachs Media Group | share: facebook twitter. Life is filled with unexpected bad surprises in the form of crises — and it's ...
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4 pro tips for online reputation management and social media

4 pro tips for online reputation management and social media | Crisis communications | Scoop.it
One of the biggest fears many people and companies have with social media is that they are scared that they are going to lose control of their reputation. It's true that once you open the door on t...
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How to Keep Talent After the Crisis

How to Keep Talent After the Crisis | Crisis communications | Scoop.it
Aug. 8, 2013 – As companies struggled to survive the Great Recession, many chose to directly involve their employees in the challenge. They asked the question “what can we do together to cut costs and survive through the crisis period?
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Oil sands crisis strategy a work in progress - Financial Post

Oil sands crisis strategy a work in progress - Financial Post | Crisis communications | Scoop.it
Financial Post
Oil sands crisis strategy a work in progress
Financial Post
Best practices in crisis communications call for companies to react quickly to an incident and be transparent about how it's handled.
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How social media managers should react when tragedy strikes | Ragan.com

How social media managers should react when tragedy strikes | Ragan.com | Crisis communications | Scoop.it
Start by acting like a human, not a marketing robot.

 

Social media has become such a part of so many of our lives that we often forget what made it so special in the first place. 

It wasn’t the power to market to the masses, nor was it the opportunity for people to position themselves as experts in a particular field. Social media was and is, at its core, a vehicle for human connection. 

That’s exactly what social media managers need to remember when dealing with horrible tragedies such as the Boston Marathon bombings. We often talk about having a communications plan in place for a crisis, and although that’s always important, the most important thing to remember is to act like a human being. 

Beyond that, here are some brief guidelines...


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Jeff Domansky's curator insight, April 17, 2013 9:43 PM

Samantha Hosenkamp offers a thoughtful post on social media and tragedy. 

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Search me: online reputation management

Search me: online reputation management | Crisis communications | Scoop.it

Past scandals, bad photos, critical comments: the internet has a long memory. As the EU considers the 'right to be forgotten', we investigate the growing business of online reputation management – and learn how you can airbrush your own past.


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Reputation Management: When Your Business is Disparaged Online | Forbes

Reputation Management: When Your Business is Disparaged Online | Forbes | Crisis communications | Scoop.it

“Question: Where do you hide a dead body? Answer: On the third page of Google results.” – Lori Randall Stradtman, Online Reputation Management for Dummies. Yes, we’ve come that far. The theme of internet reputation has even spawned a genre of jokes....

 

... While reputation management as an industry may not yet have de facto appreciation, the issues it addresses can instantly command your respect. Even if your business is too small for a reputation management department or program, the principle behind the science is one every company ought to master: Communicate. When an issue happens, and ideally well before an issue can happen, your business should make the effort to communicate accurately, often and well. With this goal in mind, here are six tips to help you manage your venture’s reputation online...


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Jeff Domansky's curator insight, April 29, 2013 4:37 PM

Great advice for reputation and crisis communication managers. Nothing beats communicate\ions in a crisis, online or off-line.