Crisis communication
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Crisis communication
Emergency Management, how are social media influencing our habits?
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Disaster Response and Assistance | Earthquake Assistance #emergencymanagement #crisiscommunicatie

Disaster Response and Assistance | Earthquake Assistance #emergencymanagement #crisiscommunicatie | Crisis communication | Scoop.it
Impressive map ! Social Media Earthquake Japan Mapped #eqjp http://tmapps.esri.com/earthquake
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MediaShift . How Mapping, SMS Platforms Saved Lives in Haiti Earthquake | #emergencymanagement #crisiscommunicatie

MediaShift . How Mapping, SMS Platforms Saved Lives in Haiti Earthquake | #emergencymanagement #crisiscommunicatie | Crisis communication | Scoop.it
Tomorrow marks the anniversary of the devastating earthquake that shook Haiti last January, killing more than 230,000 people and leaving several million inhabitants of the small island nation homeless. Though natural disasters are common, the humanitarian response this time was different: New media and communications technologies were used in unprecedented ways to aid the recovery effort.
In the weeks after the crisis, Haiti quickly became a real world laboratory for several new applications, such as interactive maps and SMS texting platforms. In the aftermath of the quake, these tools were used for the first time on a large scale to create dialogue between citizens and relief workers, to help guide search-and-rescue teams and find people in need of critical supplies.
"The most notable innovations to emerge from Haiti were: the translation of crowdsourced data to actionable information; the use of SMS message broadcasting in a crisis; and crowdsourcing of open maps for humanitarian application," according to the report. A dizzying array of new media and information technology groups, Haitian diaspora networks and media development partners were involved in these initiatives (see the infographic below). Although these innovations had varying levels of impact in Haiti, they showcased the potential for use in future crises.One of the most notable developments was the application of Ushahidi, an online crisis mapping platform that was born only a few years earlier in Kenya. Ushahidi had already been used to map political violence, but it had not yet been used in the context of large-scale natural disasters. When the earthquake struck, an ad hoc coalition quickly took shape, anchored by a group of graduate students at Tufts University in Boston.

NOT NECESSARILY A SUCCESS STORY
However, the CDAC Report cautions against calling the Haitian experience a "new media success story," as some of the approaches -- attempted for the first time -- faltered. The crisis threw together volunteer technology communities and professional humanitarian organizations, without a common language and operating procedures. A lack of coordination and understanding of how to use and integrate the new tools into existing disaster relief structures further complicated efforts on the ground.

Disasters will continue to occur. But their damage can be mitigated by relief efforts that are well-planned and executed in concert with the local population. Digital media technologies offer a unique opportunity to advance these goals with the right on-the-ground coordination. As the report notes: Haiti demonstrated "the culmination of a vision and the beginning of the hard work of implementation."
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Let's All Build a MENA Protest Map | techPresident

Let's All Build a MENA Protest Map | techPresident | Crisis communication | Scoop.it
Wikipedia's entry for the "2010-2011 Middle East and Northern Africa protests" features, naturally, a color-coded map showing the severity of protests across the MENA region.

One neat twist: this being Wikipedia, that map is easily editable -- in this case updating the style sheet, a.k.a. CSS, behind the map -- and you can read through the somewhat fascinating change file. Wikipedia editors discuss and tweak this visual representation of protest over time, making notes like "added a visibility 'stick' for Bahrain," "added Western Sahara as related non-Arab protest," and, on Morocco, "1 (peaceful) march on Sunday...no more protests, can't be considered as major." Taken together, the edit log adds up to a visual record of the protest wave running through the Middle East and northern Africa, as seen through the eyes of Wikipedians.

Above: an animated glimpse at how Wikipedia's collaboratively-edited Middle East and Northern Africa protest map has changed over time.
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Twitter Faux Pas #crisiscommunication #exemple #howto

Twitter Faux Pas #crisiscommunication #exemple #howto | Crisis communication | Scoop.it
Superbe illustration d'un cas réel genre "faux pas" suite à un tweet pas trop convenable... Exemple à suivre !
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Neige, grèves, ou comment s’organiser ? Retour sur une situation de crise aux Pays-Bas avec Twitter et #lift | #communicationdecrise #emergencymanagement

Comment gérer les situations de crise telles que la météo, les grèves ou autres évènements qui s’introduisent dans votre quotidien et ne vous facilitent pas la vie ? L’attitude française classique est de se contenter des… constats. Ou parfois d‘une approche “storytelling“. “On” a toujours pas fait ce qu’il faut. C’est peut-être vrai, mais ça non plus, ne facilite pas notre vie dans de telles circonstances.
Voici une présentation / analyse d’une situation de crise : arrêt total des trains venant de et arrivant à Utrecht, au centre des Pays-Bas, un vendredi soir. Ou : comment les usagers se sont organisés, au point que les lits déployés dans des gymnases réquisitionnées, ont été repliés le soir même. Et tout cela par une inititative individuelle, qui s’est répandu via les réseaux Twitter.
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DoesNotUnderstand: Collaborative Technology for Coordinating #CrisisManagement (CT2CM) track of WETICE-2011 #call4papers @cwerkplaats

In crisis situations (natural or industrial disasters, riots, ...), the different actors managing crisis resolution have to act simultaneously in emergency situations to reduce its impacts on the real world. To achieve this common goal as quickly and efficiently as possible, these actors (police, military forces, medical organizations, NGOs but also emerging groups) have to collaborate and act in a coordinated way. In the term ‘coordination’, we include all the work needed for the actors, for the connected integration of their information systems and also for the flexible synchronization of their efforts, in order to handle the crisis in the most efficient way.
Coordination raises several problems such as the definition of the universe of discourse, without which it would be impossible to solve the various semantic conflicts that are bound to occur between several autonomous and heterogeneous actors and their ISs. It involves the finding of partners, emergent partners integration, their collective decisions, partners plans negotiation and the synchronization of the distributed and concurrent execution of their actions and plans.
Moreover, in a highly dynamic, open, unstable and uncertain environment, such as the one met in crisis context, coordination should be redesigned to be more reactive, pro-active, adaptive, robust and visible for all the partners while preserving the essential part of their autonomy. It is intended that this track should focus mainly on the benefits of adopting collaborative enabling information technologies such as: Agent based-systems, Collaborative BPMS, Semantic Web or Group Decision Support Systems (DSS).
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Social Media en de overheid | #smc070 #crisiscommunicatie

Social Media en de overheid | #smc070 #crisiscommunicatie | Crisis communication | Scoop.it
Het is de laatste tijd geen gelukkige combinatie, social media en de overheid. En sinds de brand in Moerdijk is het helemaal duidelijk dat men nog helemaal niet klaar is om social media in te zetten. Sterker nog, de basiscommunicatie was daar al niet op orde. Na het eeuwig grappige filmpje van Freek over Veiligheidsregio’s, lichtte Maike Delfgaauw van het Nationaal Crisiscentrum (NCC) toe hoe de rollen bij crisiscommunicatie verdeeld zijn. Het knelpunt zit vooral bij het (ontbreken van) mandaat. Het NCC van Veiligheid&Justitie kan namelijk alleen adviserend optreden bij crises. Gemeenten zijn zelf volledig verantwoordelijk en in the lead bij de communicatie tijdens een crisis. Frustrerend!
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Honshu Quake - CrisisCommons Wiki #emergencymanagement #crisiscommunicatie

Honshu Quake - CrisisCommons Wiki #emergencymanagement #crisiscommunicatie | Crisis communication | Scoop.it
CrisisCommons is currently monitoring information from the Honshu Quake which occurred on March 11, 2011. If you are interested in volunteering to help if assistance is needed please sign up here
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2011 Japanese Earthquake and Tsunami #emergencymanagement #crisiscommunicatie

A massive 8.8 magnitude earthquake hit the Pacific Ocean nearby Northeastern Japan at around 2:46pm on March 11 (JST) causing damage with blackouts, fire and tsunami. On this page we are providing the information regarding the disaster and damage with realtime updates. You can use Google Persons Finder to try to get or give information about persons susceptible to have been touched by the Tsunami or earthquake.

The large earthquake triggered a tsunami warning for countries all around the Pacific ocean.
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Xynthia, revue de presse du 23 juin 2010 #gestiondecrise #commdecrise #Xynthia #PaysBas

Xynthia, revue de presse du 23 juin 2010 #gestiondecrise #commdecrise #Xynthia #PaysBas | Crisis communication | Scoop.it
Revue de Presse23/10/2010 - article intéressant sur la gestion de crise aux Pays-Bas en cas d'inondations annoncées...
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Quels pays sont les plus adeptes de Twitter ? Les Pays-Bas passent à la 1ère place ! #ahhmesorigines :-)

Quels pays sont les plus adeptes de Twitter ? Les Pays-Bas passent à la 1ère place ! #ahhmesorigines :-) | Crisis communication | Scoop.it
Plus d'un internaute sur cinq utilisent Twitter aux Pays-Bas, au Brésil, au Vénézuela et au Japon.

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Twitter est bien un site de dimension internationale. Le service de microblogging est devenu populaire dans des pays très divers. Les Néerlandais en sont les plus adeptes, puisque 22,3 % des internautes de plus de 15 ans l'utilisent, selon les chiffres de Comscore portant sur décembre 2010. Twitter semble également très populaire au Brésil (21,8 %), au Vénézuela (21,1 %) et au Japon (20 %).
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How We Use Social Media During Emergencies [INFOGRAPHIC] #crisismanagement #emergencymanagement via @mashable #

How We Use Social Media During Emergencies [INFOGRAPHIC] #crisismanagement #emergencymanagement via @mashable # | Crisis communication | Scoop.it
The use of social media during national and international crises, both natural and political, is something that Mashable has followed with great interest over the past few years.

As a culture, we started becoming more aware of the power of social media during times of crisis, like when the Iran election in 2009 caused a furor, both on the ground and on Twitter. More recently, the Internet and social media played an important role in spreading news about the earthquake in Haiti and political revolution in Egypt.

But what about other kinds of natural disasters or crime? Can social media be used to good effect then?
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How Repressive Governments Benefit from Social Media | #gov20 #citizen20 #democracy20

THE FREEDOM TO TWEET, BLOG, AND POST VIDEOS is a way for activists to exercise their freedom of speech. But what happens when that freedom is turned on its head and used against those very same activists?

When governments want to stop the free flow of information—especially when the conversation threatens or criticizes said regimes—they move in and shut down the internet, as was the case during Egypt’s anti-government uprisings.

Rather than being a tool for democracy and open debate, social media can be a tool for repression. Abusive governments benefit from social media by using it against activists to disseminate false messages, or blocking it altogether. So is this liberation technology, or repression technology?
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Five things we can already learn from Queensland Police use of social media | Ben Proctor

Five things we can already learn from Queensland Police use of social media | Ben Proctor | Crisis communication | Scoop.it
Queensland has faced some serious challenges over the past few weeks. Catastrophic levels of flooding are now being followed by Cyclones and, of course, recovery after the waters have receded. Lots of agencies have been involved with greater of lesser degrees of success. Kim Stephens has had some good coverage of this. [update: (also here and here)]
The Police Service has been at the heart of it all and there is plenty we can learn from how they have conducted and continue to conduct themselves.
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