Trilations Process & Performance Management
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Rescooped by Hendrik Verplancke from Kaizen Group
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Lean is Simple - YouTube

Paul Akers, of The American Innovator broadcast, shares the presentation he made to the Lean Construction Institute. This is an excellent opportunity to get ...

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What makes a KPI a KPI?  

I am always suspicious when I hear people discussing KPI’s.  It’s not that I don’t think key performance indicators should be monitored.  I just wonder whether the people doing the performing... (Really good thought piece What makes a KPI a KPI?
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Please give me a 10: How good measurements hurt customer satisfaction - Philadelphia Business Journal (blog)

Please give me a 10: How good measurements hurt customer satisfaction - Philadelphia Business Journal (blog) | Trilations Process & Performance Management | Scoop.it
Please give me a 10: How good measurements hurt customer satisfaction
Philadelphia Business Journal (blog)
Managers know that systems for measuring performance are foundational for leading teams that perform well.
Hendrik Verplancke's insight:

Performance measurement needs to be truly integrated in your organization before it can become performance management. Otherwise it can have perverse effects.

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