Contact Centre Solutions
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Contact Centre Solutions
Avaya ACD, Workforce Optimisation, Voice Self-Service and Interaction Management updates
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Avaya Support - Geared for Performance or on Track to Fail? - 4th December - Sabio

On Tuesday 4th December Sabio will unveil a complete re-organisation of support services for Avaya architecture, with proactive intervention. Sabio ha...
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Sabio sponsors ECCCSA 2012 mobile app to support this year’s European Call Centre & Customer Service Awards - Sabio

Sabio sponsors ECCCSA 2012 mobile app to support this year’s European Call Centre & Customer Service Awards - Sabio | Contact Centre Solutions | Scoop.it
Once again, Sabio is proud to sponsor the European Call Centre and Customer Service Awards at the Hilton Hotel, London on 2nd October. Sabio has been...
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Call Centre Consultancy news and events - Sabio

Call Centre Consultancy news and events - Sabio | Contact Centre Solutions | Scoop.it
Phew! – a busy start to Sabio's new financial year, kicking off with CCExpo on Tuesday and the European Call Centre and Customer Service Awards (#ECCC...
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The relevance of apps in contact centre performance - Sabio

The relevance of apps in contact centre performance - Sabio | Contact Centre Solutions | Scoop.it
With UK smartphone penetration now approaching 50%, it's clear that our powerful mobile devices - and the wide range of apps available for them – have...
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How to build an award winning Contact Centre -15th November 2012 - Sabio

In today's competitive environment businesses are striving to build an award winning Contact Centre that delivers exceptional customer service whilst...
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European Call Centre and Customer Service Awards - 2nd October - Sabio

European Call Centre and Customer Service Awards - 2nd October - Sabio | Contact Centre Solutions | Scoop.it
Once again, Sabio is proud to sponsor the European Call Centre and Customer Service Awards at the Hilton Hotel, London on 2nd October. Sabio has been...
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Professional Planning Forum, Best Practice Seminar in Glasgow - 11th September - Sabio

Professional Planning Forum, Best Practice Seminar in Glasgow - 11th September - Sabio | Contact Centre Solutions | Scoop.it
The Professional Planning Forum, Best Practice Seminar in Glasgow on 11th September 2012 is looking to be another great PPF event. As main sponsors, M...
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Customer Service? We've got an app for that! white paper - Sabio

Customer Service? We've got an app for that! white paper - Sabio | Contact Centre Solutions | Scoop.it
The Smartphone is here to stay and its penetration into the consumer market is increasing at a dramatic pace. Businesses have not yet exploited the po...
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Specialist IT Managed Services provider signs three-year contact centre technology support contract with Sabio - Sabio

Specialist IT Managed Services provider signs three-year contact centre technology support contract with Sabio - Sabio | Contact Centre Solutions | Scoop.it
Places core Avaya communications infrastructure support with Sabio’s proven, UK-based in-house multi-vendor support operation LONDON – 26 July, 2012...
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Q&A: Customer contact trends influencing contact centre technology - Sabio

The Customer Contact Association interviewed me recently about the customer contact trends we are watching here at Sabio. Here's the CCA's first quest...
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Have you ever seen a wallboard make a customer smile? - Sabio

The contact centre industry seems to have an on-going love affair with wallboards! Giant screens displaying up to the second information on queues, se...
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Avaya CMS (Call Management System) - Sabio

Avaya CMS (Call Management System) is a database, administration and reporting application to help businesses identify operational issues...
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Sabio wins Avaya UK TechShare 2012 Award for Excellence - Sabio

Sabio wins Avaya UK TechShare 2012 Award for Excellence - Sabio | Contact Centre Solutions | Scoop.it
Sabio specialists selected for Best Customer Implementation in Retail LONDON – 3rd July, 2012 – Sabio, the specialist contact centre and unified comm...
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6 years as a Sabio customer - BCW Video Case Study - Sabio

Business Hub manager for BCW Group John Storrie describes the journey experienced with Sabio's Contact Centre Solutions since 2006. Hear how the Glasg...
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Adherence – How do you measure yours? - Sabio

Adherence – How do you measure yours? - Sabio | Contact Centre Solutions | Scoop.it
The principle of agent adherence has been around for many years now, however it is still a process that many organisations don't realise the full bene...
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There's An App For That - Apple Ad Spoof - Sabio

Watch Sabio's Apple Ad Spoof about the relevance and importance of social media apps inside the Contact Centre.
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Capturing those marginal gains – Team GB style - Sabio

Of all the performances that made Team GB's Olympics performance so impressive this summer, it was perhaps those of British Cycling that set the stand...
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On Course For Workforce Optimisation - 20th September - Sabio

Understanding your customers and how your people deliver service is critical in providing a service that is over and above your competitors. Find out...
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Sabio celebrates Lebara's success at European Call Centre & Customer Service Awards - Sabio

Sabio celebrates Lebara's success at European Call Centre & Customer Service Awards - Sabio | Contact Centre Solutions | Scoop.it
Lebara wins the Large Contact Centre of the Year award at the recent European Call Centre & Customer Service Awards 15th October, 2012 - London -...
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Avaya Support from Avaya Platinum Partner Sabio

Avaya Support and Verint Support service description and updates from Sabio available at http://www.sabio.co.uk/support/avaya-support.html See inside the new...
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Leading customer services outsourcer selects Sabio for Avaya customer contact project - Sabio

Leading customer services outsourcer selects Sabio for Avaya customer contact project - Sabio | Contact Centre Solutions | Scoop.it
Indigo Lighthouse appoints specialist Avaya Connect Platinum partner Sabio to implement contact centre platform and Avaya IQ reporting and analytics...
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Speech analytics in public sector citizen contact centre - Sabio

Barry Ibbetson from Leeds City Council explains the benefits of getting to grips with multi-channel communications. How Sabio is supporting the Counci...
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Are we being over-surveyed? - Sabio

A recent article in Forbes magazine suggested there's much to be gained from collecting customer feedback and almost nothing to lose. While agreeing t...
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Avoiding the cost of unavailability - Sabio

When I'm asked, "what are the key steps to maintaining high Avaya system availability?" I always respond with "manage change more effectively". It's a...
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Interview: How Sabio adds value to Avaya Contact Centre with Avaya's CTO for EMEA Nigel Moulton - Sabio

Interview: How Sabio adds value to Avaya Contact Centre with Avaya's CTO for EMEA Nigel Moulton - Sabio | Contact Centre Solutions | Scoop.it
Sabio Commercial Director Andy Roberts interviews Nigel about his role of CTO for EMEA at Avaya, trends in contact centre technology and the role...
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