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Datafloq - Is Artificial Intelligence About To Change Doing Business Forever?

The potential of Artificial Intelligence for organisations is enormous and it seems the AI market will grow to a multiple billion dollar market.
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Rescooped by Klint Carmickle from Business: Economics, Marketing, Strategy
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How to Use Customer Experience Maps to Develop a Winning Content Marketing Strategy - Copyblogger

How to Use Customer Experience Maps to Develop a Winning Content Marketing Strategy - Copyblogger | Contact Center Solutions | Scoop.it
With customer experience maps, you can learn from the customer's perspective. The craft your content marketing strategy from data analysis and storytelling.

Via Pantelis Chiotellis
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Google is funding “an artificial intelligence for data science”

Google is funding “an artificial intelligence for data science” | Contact Center Solutions | Scoop.it
Google announced on Tuesday that it is funding a project, called Automatic Statistician, that bills itself as “an artificial intelligence for data science.”
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Infographic: Is your social customer service operation ready for the holiday season?

Infographic: Is your social customer service operation ready for the holiday season? | Contact Center Solutions | Scoop.it
The holiday season is the most important time of year for most retailers. Unsurprisingly this is also the time of year when the most strain is put on their customer service teams.

Via Colin Taylor TRG
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13 Startling Customer Service Statistics

13 Startling Customer Service Statistics | Contact Center Solutions | Scoop.it
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands an…

Via Denise, Colin Taylor TRG
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Denise's curator insight, November 3, 2014 12:46 PM

You can make a difference! Read our "Zero to Hero" in customer service for some free tips and tricks http://vasoftusa.com/index.php/your-on-your-way/

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Why Silver-Platter Customer Service is Worth the Cost

Don't fight feedback--embrace it and turn pain into profit.

Via Colin Taylor TRG
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Two Major Threats To Superior Customer Experience - Business 2 Community

Two Major Threats To Superior Customer Experience - Business 2 Community | Contact Center Solutions | Scoop.it
Inadequacy of connection between customer experience investment and financial benefits.
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Artificial Intelligence – The Future of Inbound Call Center

Artificial Intelligence – The Future of Inbound Call Center | Contact Center Solutions | Scoop.it
Since the first call center came into existence in the late 70s, there has been an ascent in technological advancement pertaining to the industry. However, in terms of any major revolution, the last 12-15 years have been rather disappointing. Even though BPO companies have changed the face of inbound and outbound call center services by […]
Klint Carmickle's insight:

Improve the Customer Experience with Artificial Intelligence 

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How Artificial Intelligence affects financial markets

How Artificial Intelligence affects financial markets | Contact Center Solutions | Scoop.it
  The dawn of the 21st century has brought many novelties with it, Robo Advisor among them. Today, financial markets are not just monitored by humans.
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The Cloud Will Drive Agility Into Your Customer Experience Ecosystem

The Cloud Will Drive Agility Into Your Customer Experience Ecosystem | Contact Center Solutions | Scoop.it
This past June, Forrester began a conversation about what ails the networks of customers, partners, and employees we call customer experience ecosystems.

Via Colin Taylor TRG
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Ask.com: Customer Experience is About Making Customers Want to Come Back - Loyalty360

Ask.com: Customer Experience is About Making Customers Want to Come Back - Loyalty360 | Contact Center Solutions | Scoop.it
Loyalty360 interviews Ask.com’s Global Customer Care Manager, Eric McKirdy

Via Colin Taylor TRG
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Increasing Customer-Focus in Voice of the Customer for Business Results | CustomerThink

Increasing Customer-Focus in Voice of the Customer for Business Results | CustomerThink | Contact Center Solutions | Scoop.it
Increasing Customer-Focus in Voice of the Customer for Business Results: http://t.co/uqhVsjqjBA via @CustomerThink #VoC #csat #custserv

Via Colin Taylor TRG
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Customer Service? Your Business Is Important To Us, So Please Hold While We Figure It Out

Customer Service? Your Business Is Important To Us, So Please Hold While We Figure It Out | Contact Center Solutions | Scoop.it
Over the last few weeks I have had to deal with a wide variety of service providers, as I'm moving to another state. The following may not come as a total surprise to you, but times are still dismal
in most of Customer Service Land. I've counted a staggering number of misaligned, misdirected and disconnected (literally) phone calls and other electronic interactions.

Via Colin Taylor TRG
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6 Customer Service Blunders That Make People Really Cranky

6 Customer Service Blunders That Make People Really Cranky | Contact Center Solutions | Scoop.it
Nobody wants to intentionally alienate a customer or prospect, but some companies manage to do it anyway. Avoid these blunders so you don't become one of them!

Via Colin Taylor TRG
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Colin Taylor TRG's curator insight, December 9, 2014 7:26 AM

Some great examples of what not to do in your #custserv

To this list I would add:

Don't transfer customers needlessly...someone has to own the interaction,

Don't immediately grill them with 30 questions to prove their identity... Find out how they want you to help first, there will be time to verify who they are later,

#callcenter #contactcenter #cx #cctr

 

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Why Businesses are Choosing Cloud Based Call Centers

Why Businesses are Choosing Cloud Based Call Centers | Contact Center Solutions | Scoop.it
Deciding which technology to adopt for your business can be quite a challenge. (Why put your call center in the cloud?
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