Contact Center Philippines
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Improve customer support by instilling purpose in CSRs

Improve customer support by instilling purpose in CSRs | Contact Center Philippines | Scoop.it
Your CSRs should work with a purpose and not just accomplish what is written on their job description. This is the secret to great customer experience.
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3 Tips for providing high quality customer service via email | CustomerThink

3 Tips for providing high quality customer service via email | CustomerThink | Contact Center Philippines | Scoop.it
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3 Tips for adapting a customer service language

3 Tips for adapting a customer service language | Contact Center Philippines | Scoop.it
Here’s how your frontline employees can speak in a way that would capture your customers’ loyalty.
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Why nurturing gets better results than networking

Why nurturing gets better results than networking | Contact Center Philippines | Scoop.it
Nurturing present contacts and leads is the secret behind building a solid business network.
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Why include image moderation in your social media game plan

Why include image moderation in your social media game plan | Contact Center Philippines | Scoop.it
Here’s why outsourcing image moderation services to call centers in the Philippines can be a good way to protect your online credibility.
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Ways to increase blog followers - Philippine Outsourcing

After creating a blog, the next part of the work is to reach your target audience. Here are some tips to maximize your exposure and increase followers.
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Speed and innovation: What customers expect in 2015

Speed and innovation: What customers expect in 2015 | Contact Center Philippines | Scoop.it
This year, customers expect businesses to use tech more in order to deliver their needs.
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How outsourcing to a Farsi call center impacts growth

How outsourcing to a Farsi call center impacts growth | Contact Center Philippines | Scoop.it
How can outsourcing to a Farsi call center help your business? It empowere you to give customer service that exactly meets your customers’ expectations.
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How your business language can make or break customer service

How your business language can make or break customer service | Contact Center Philippines | Scoop.it
Words are powerful, especially in the customer service industry where conversation is a big tool for success.
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3 Basic steps to reduce customer strife

A quick guide to lessen friction between customers and agents in call centers in the Philippines . In this day and age, the world has gotten accustomed to relying on "instants" – from instant...
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3 Digital marketing strategies to avoid in 2015

3 Digital marketing strategies to avoid in 2015 | Contact Center Philippines | Scoop.it

Before the year ends, don’t forget to rid your digital marketing strategies of these bad habits.

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Boosting call center performance through enhanced product knowledge

Boosting call center performance through enhanced product knowledge | Contact Center Philippines | Scoop.it
Reinforcing product knowledge is a must in improving your call center’s customer service and sales performance.
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How to get the most out of your expiring BPO contract

How to get the most out of your expiring BPO contract | Contact Center Philippines | Scoop.it
Early preparation is always key to harnessing all the opportunities you could get from a BPO contract renewal.
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Who’s leading the social customer service race? | Open Access BPO

Who’s leading the social customer service race? | Open Access BPO | Contact Center Philippines | Scoop.it
Here are the industries that are doing social customer service well.

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How aspiring call center agents can ace interviews

How aspiring call center agents can ace interviews | Contact Center Philippines | Scoop.it
Jobseekers wanting to be part of the Philippine call center industry , here are some guidelines to impress your interviewers. The demand for customer service representatives is increasing as the call center industry continues to boom. With the number of applicants, how exactly can you stand out?…
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How gamification can transform your call center in 2015

How gamification can transform your call center in 2015 | Contact Center Philippines | Scoop.it
There are many ways gamification can impact your call center. Here’s what you need to know about this trend.
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Cross-channel fraud: A bigger threat to Philippine call centers

Cross-channel fraud: A bigger threat to Philippine call centers | Contact Center Philippines | Scoop.it
Philippine Call centers must invest in fraud detection strategies in order to protect their clients’ financial accounts.
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3 Tips for optimizing IVR systems

3 Tips for optimizing IVR systems | Contact Center Philippines | Scoop.it
Open Access BPO lists down 3 basic steps to maximize your call center's IVR system to improve operations and boost iv.
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How every call center in the Philippines ensures camaraderie among agents

How every call center in the Philippines ensures camaraderie among agents | Contact Center Philippines | Scoop.it
It's common for every call center in the Philippines to face challenges in keeping their teams intact . This is a prevalent issue in dynamic environments like call centers where employees come from different age brackets and backgrounds. It may be nerve-wracking for team leaders to put…
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How to Maximize LinkedIn to Widen Customer Reach

How to Maximize LinkedIn to Widen Customer Reach | Contact Center Philippines | Scoop.it
Connect with your customers through one of the most powerful social media platforms: LinkedIn.
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Common IVR mistakes to avoid - Open Access BPO

Common IVR mistakes to avoid - Open Access BPO | Contact Center Philippines | Scoop.it
Is your company's call center division using an IVR? Here are some of the mistakes you need to avoid to take advantage of its features.
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The most in demand BPO jobs in 2014

The most in demand BPO jobs in 2014 | Contact Center Philippines | Scoop.it
These are 2014’s most sought after occupations in the Philippines under the BPO industry.
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How SMBs can step up their game on Pinterest

How SMBs can step up their game on Pinterest | Contact Center Philippines | Scoop.it
Pinterest is a great platform where you can both be a creative curator and a wise marketer at the same time.
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A look back at 2014 trends that shaped BPO in the Philippines

A look back at 2014 trends that shaped BPO in the Philippines | Contact Center Philippines | Scoop.it
Numerous trends were forecasted to shape the Philippine business process outsourcing (BPO) industry in 2014. Different experts from different BPO segments had predictions for their fields of expertise and for the outsourcing world as a whole, but there are forecasts that stood out because of how specialists unanimously back them up. What are those trends,... Read More
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Dominate Asian market by outsourcing to Chinese Call Center

Dominate Asian market by outsourcing to Chinese Call Center | Contact Center Philippines | Scoop.it
Bilingualism has always been a key instrument in the expansion of operations of several international businesses. Welcoming customers from different parts of the world can only mean bigger challenges for your customer service team, especially since transcending language barriers is an inevitable responsibility. If you aim to strengthen your presence in Asia, especially in Chinese-speaking... Read More

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Which format is ahead of the digital marketing race?

Which format is ahead of the digital marketing race? | Contact Center Philippines | Scoop.it
You what type of markets can be tapped by different ad formats and how each of them works.
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