Contact Center Outsourcing
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Le service client multi-canal, une vis sans fin? | Satisfaction et fidélité clients

Le service client multi-canal, une vis sans fin? | Satisfaction et fidélité clients | Contact Center Outsourcing | Scoop.it
Laurent RUBIE's insight:

My bet is on predictive analysis.

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Souleymane DIAO's curator insight, December 9, 2013 4:03 AM

via (@christianbarbaray)

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“In-contract” smartphone obsolescence damaging customer satisfaction - WDS

“In-contract” smartphone obsolescence damaging customer satisfaction - WDS | Contact Center Outsourcing | Scoop.it
3rd July 2013, Poole, UK:The rapid pace of device obsolescence can be damaging to mobile operator loyalty, according to a new UK study by WDS, A Xerox Company.
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Call Centers Suffer From Big Data Overload

Call Centers Suffer From Big Data Overload | Contact Center Outsourcing | Scoop.it
Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.
Laurent RUBIE's insight:
Ask the experts how to put Big Data to use
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Les appareils sous Android seraient plus sujets aux pannes matérielles que ceux sous Windows Phone ou iOS selon WDS

Les appareils sous Android seraient plus sujets aux pannes matérielles que ceux sous Windows Phone ou iOS selon WDS | Contact Center Outsourcing | Scoop.it

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