contact center
12 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Detlev Artelt
Scoop.it!

voice compass .::. voice goes mainstream - W&W Informatik: Systematische Qualitätsmessung im Contact Center

voice compass .::. voice goes mainstream - W&W Informatik: Systematische Qualitätsmessung im Contact Center | contact center | Scoop.it
Durch automatisierte Umfragen zur optimalen Servicequalität (Kundenservice optimieren durch automatisierte Befragungen http://t.co/Ix2ZSNU7D6 http://t.co/PIBTON330n)...
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

StarTek reboot: Call center renovating building, key staff hired ahead of a ... - Enid News & Eagle

StarTek reboot: Call center renovating building, key staff hired ahead of a ... - Enid News & Eagle | contact center | Scoop.it
StarTek reboot: Call center renovating building, key staff hired ahead of a ...
Enid News & Eagle
More than a year after shutting down operations, a call center that once employed hundreds of people is planning a return to Enid.
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

Mobile Business Communications

Mobile Business Communications | contact center | Scoop.it
The mobile evolution - Interesting information about the evolution in mobile communications.
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

Mitchell's RepairCenter Expands Customer Communication Methods - FenderBender

Mitchell's RepairCenter Expands Customer Communication Methods - FenderBender | contact center | Scoop.it
Mitchell's RepairCenter Expands Customer Communication Methods
FenderBender
Sept.
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

Improve your customer communication in 20 seconds using the 'find ...

A company recently asked me to review one of their proposals. I quickly realised they had made the common mistake of talking too much about themselves and their proposition, and too little about its impact on the beneficiary.
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

The Making of TechWiseTV Episode 133; Call Center Software ...

The Making of TechWiseTV Episode 133; Call Center Software ... | contact center | Scoop.it
It's certainly true that voice isn't my favorite technology. Not that is bad or that I dislike it…it just doesn't hold my interest like routing and.
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

Customer Communication Startup Intercom Raises $6M Round Led ...

Customer Communication Startup Intercom Raises $6M Round Led ... | contact center | Scoop.it
Intercom, a startup promising to help online businesses to communicate with their customers in a more personalized way, has raised a $6 million Series A. I..
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

2020 Vision — Executive Business Forum, 25.September 2013, Hockenheimring

2020 Vision — Executive Business Forum, 25.September 2013, Hockenheimring | contact center | Scoop.it
Executive Business Forum, 25.September 2013, Hockenheimring ("Contact Center gehen in die Cloud" sagt Wolfhart Krischke von @EnghouseInterac und zeigt Visionen http://t.co/DxXLEeeP61 am Hockenheimring)...
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

Internet Jobs at Home: Remote Customer Support - EricWelke.com

Internet Jobs at Home: Remote Customer Support - EricWelke.com | contact center | Scoop.it
Internet jobs at home like remote customer support aren’t limited by a scope of responsibility. Since workload can vary and can even be seasonal, a representative is often called upon to do other tasks.
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

Reasons Why All Employees Need Internal Customer Service Training - Business 2 Community

Reasons Why All Employees Need Internal Customer Service Training - Business 2 Community | contact center | Scoop.it
Business 2 Community Reasons Why All Employees Need Internal Customer Service Training Business 2 Community While everyone agrees that service and support people need to be nice to their external customers (the ones who pay for our products and...
more...
No comment yet.
Scooped by Detlev Artelt
Scoop.it!

4 Reasons Why Customer Communication is Essential for Startups

4 Reasons Why Customer Communication is Essential for Startups | contact center | Scoop.it
When it comes to building a successful business based on need, entrepreneurs must “always be talking” -- not closing.
more...
No comment yet.