This article summarizes the user support pitfalls facing enterprise IT shops as consumer devices proliferate among employees.  Calls out important issues around business productivity and time spent by employees troubleshooting their devices in the absence of a robust support infrastructure.

Those smartphones and tablets are wonderful, except when they're not. Instead of telling employees they're on their own, IT must bone up on consumer tech support.

More: http://www.informationweek.com/news/global-cio/interviews/232601410

Apple Inc., without much effort on its part, is making rapid headway in selling to corporations.

Fascinating look at the impact of consumerization on distributed data gathering -

As data and analytics tools become more prevalent and easier for people of all walks of life to access, this consumerization of data is opening up a glut of opportunities for quality of life improvements in different corners of the world.

The “consumerization of IT” - defined as the use of technologies that can easily be provisioned by non-technologists - is a hot topic among CIOs these days.

Consumerization is now the primary driver of the mobile universe, and CIOs must be ready to embrace a range of more-flexible approaches to their mobile strategy, according to Gartner, Inc.

Technology is changing the nature of work and the terms of management. By creating a work environment that is:

*Connected in terms of bringing people together where ever and when ever without restrictions based on position in the organization.

*Information intensive focusing on data and decisions as the key resources for creating value, directing processes and producing outcomes.

*Open in the sense that barriers to resources, expertise and productive capacity are falling in the world of globalized supply chain, trade and services.

*Innovation intensive as growth becomes harder to achieve, sustain and extend in a more competitive, complicated, and constrained market.  Where there is slow or challenging growth, there is a greater need for innovation.

Here's the money quotation:

"The BlackBerry was designed for businesses. Its true customers weren't its users but the people who run corporate information-technology departments."

This is fundamentally opposite of what's driving both iPhone / iPad design but also BYOD in general.

More: http://www.theglobeandmail.com/globe-investor/markets/markets-blog/the-real-problem-with-rim/article2329394/

The phenomenon is only growing stronger. Here's what IT and business leaders need to know.

Good survey of the key issues surrounding consumerization.  From an IT buyer / CIO perspective.  

The study was aimed at understanding the breadth and depth of this phenomenon; its drivers, benefits and drawbacks; and the strategies companies are using to manage it.

The Accenture Institute for High Performance creates strategic insights into key management issues through original research and analysis. Its management researchers combine world-class reputations with Accenture’s extensive consulting, technology and outsourcing experience to conduct innovative research and analysis into how organizations become and remain high-performance businesses.

Microsoft is encouraging third-party Kinect creativity more actively, recognizing that its device truly belongs to the world.

Writes Gibbs:

"In this blog I'll be covering information technology-related products and services that are moving from the enterprise and the Small and Medium Business (SMB) worlds down to the Small Office Home Office (SOHO) and consumer markets. It's about the trend for high tech products from the enterprise world to migrate towards consumers and for consumer products to migrate into the workplace. This two way migration is both disruptive and transformative to the how, why, and when we do business."