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True Omnichannel: Breaking Down The Silos of Customer Frustration

True Omnichannel: Breaking Down The Silos of Customer Frustration | Consulting | Scoop.it
"Companies with extremely strong omnichannel customer engagement retain on
average 89% of their customers, compared to 33% for companies with weak
omnichannel customer engagement"
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Baker Norris Appoints Tracy Thompson Chief Marketing Officer

Baker Norris Appoints Tracy Thompson Chief Marketing Officer | Consulting | Scoop.it
Baker Norris, the management consulting firm, today announced that Tracy
Thompson has been appointed chief marketing officer (CMO) and executive
vice president of business development. Thompson will report directly to
Baker Norris CEO, Chuck Baker.
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Operational Execution

Operational Execution | Consulting | Scoop.it
Operational Execution and Customer Experience Improvement Baker Norris team
of senior consultants will target your specific need and provide real world
solutionsto strengthen business results
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Social Media Management Services

Social Media Management Services | Consulting | Scoop.it
Every business has different needs and problems, which is why we are
committed to implementing custom solutions unique to each business. By
creating likeable communities, content and campaigns we tell strong stories
for various brands.
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Customer Relationship Marketing Manager

Customer Relationship Marketing Manager | Consulting | Scoop.it
This role will be pivotal in demonstrating the value of putting the
customer at the heart of their organization as business continues to expand
within digital services.
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Marketing Operations Analyst

Marketing Operations Analyst | Consulting | Scoop.it
 The primary focus of this role will be leveraging and manipulating data in
ways that support multi-channel marketing programs for target acquisition,
reactivation and installed base cross-sell/up-sell campaigns.
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CEO Of Bloomingdale's: 'If You Don't Have Trust, You Have No Leadership'

CEO Of Bloomingdale's: 'If You Don't Have Trust, You Have No Leadership' | Consulting | Scoop.it
Michael Gould says at the end of the day, people don't remember numbers.
Tracy Thompson's insight:

Love this! "All anyone’s going to remember is, did they give me an opportunity to be more than I thought I could be?"

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Weekend Read: Practice Makes An Entrepreneur

Weekend Read: Practice Makes An Entrepreneur | Consulting | Scoop.it
GUEST MENTOR Jessica Jackley, co-founder of Kiva: We badly need more women entrepreneurs. Companies with women in meaningful leadership roles have a greater chance at success than those without. Return on equity is higher.
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How 50 Cups of Coffee Can Change Your Life

How 50 Cups of Coffee Can Change Your Life | Consulting | Scoop.it
Raising investment, changing careers, or leaving your city? Then you owe it to yourself to have coffee with 50 people.
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How Women Are Growing Small Business

How Women Are Growing Small Business | Consulting | Scoop.it
They're smart, they're ambitious, and they're changing the business landscape. Here's why you should pay attention.
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Work, Forever: Why Interning at 60 Is the New Retirement Plan

Work, Forever: Why Interning at 60 Is the New Retirement Plan | Consulting | Scoop.it
A growing market for fellowships that targets older workers connects private-sector expertise with nonprofits in need of help.
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Soup out of your Keurig coffee machine?

Soup out of your Keurig coffee machine? | Consulting | Scoop.it
Green Mountain Coffee, the maker of Keurig coffee machines, announced a deal with Campbell Soup to sell single-serve K-cups that will brew a cup of chicken broth.
Tracy Thompson's insight:

This is one of those 'why didn't I think of that' kind of things. 

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Will Disgruntled Customers Buy Twitter Ads to Air Grievances Now?

Will Disgruntled Customers Buy Twitter Ads to Air Grievances Now? | Consulting | Scoop.it
how savvy use of twitter's self-serve ad tools turned a social media dust-up into a pr disaster for british airways.
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When Is It Right to Add a Contact Center to Your Business?

When Is It Right to Add a Contact Center to Your Business? | Consulting | Scoop.it
When should you add a contact center to your business? It’s a question that
many businesses struggle to answer. After all, no company wants to shell
out millions of dollars on costly infrastructure, agents and the physical
space to house them.
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Operational Execution

Operational Execution | Consulting | Scoop.it
Operational Execution and Customer Experience Improvement

The Baker Norris team of senior consultants will target your specific need
and provide real world solutions to strengthen business results
more...
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Business Development Services

Business Development Services | Consulting | Scoop.it
The purpose of marketing is to build brand awareness and most importantly
generate qualified prospects for the sales team. Baker Norris's core
competency is high level lead development. 
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Consulting Firms, Baker Consulting and The Norris Group, Merge

Consulting Firms, Baker Consulting and The Norris Group, Merge | Consulting | Scoop.it
Continuing its growth as the firm approaches its sixteenth anniversary,
Baker Consulting announced today that it has merged with The Norris Group,
a consulting firm with expertise in Business Process Outsourcing (BPO), to
form Baker Norris.
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Social Media Manager

Social Media Manager | Consulting | Scoop.it
The ideal Social Media Manager will work with management to develop an
innovative and effective Social Media strategy and budget plan, focusing on
analytics and company direction.
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Senior Management Consultant

Senior Management Consultant | Consulting | Scoop.it
Baker Norris utilizes a consultative selling approach designed to help
clients grow their businesses. The position will also be responsible for
retaining clients by building relationships and growing portfolios through
relationship management and cross consulting.
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Home Run Business: Home is Where the Profits Are

Home Run Business: Home is Where the Profits Are | Consulting | Scoop.it
How to look and act big when you're running a home-based business.
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Why Everyone Will Have to Become an Entrepreneur (Infographic)

Why Everyone Will Have to Become an Entrepreneur (Infographic) | Consulting | Scoop.it
From those doing manual labor to those in the C-suite, workers of all kinds are facing more pressure to embrace an entrepreneurial way of thinking.
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Flipping the Funnel: From Exposure to Engagement – Think Insights – Google

Flipping the Funnel: From Exposure to Engagement – Think Insights – Google | Consulting | Scoop.it
52% of CMOs lay awake at night thinking about effective customer engagement. If this sounds like you, fear not! The Engagement Project has you covered. This infographic demonstrates the essence of the Project with some data to share with your teams.
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The Person Versus Personal Branding

The Person Versus Personal Branding | Consulting | Scoop.it
Now that what we have to offer in the service economy is ourselves, the rules of branding extend to us.
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4 Steps to Joining the Professional Conversation on LinkedIn

4 Steps to Joining the Professional Conversation on LinkedIn | Consulting | Scoop.it
Everyday, millions of professional conversations take place on LinkedIn. LinkedIn is a powerful way to gather important professional insights and establish your expertise with people who matter to you.
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