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Delivering World-Class Service on a Startup Budget

Delivering World-Class Service on a Startup Budget | Competitive Edge | Scoop.it
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.

The late Maya Angelou once said “I’ve learned that people will forget what you said, people will forget what you did but people will never forget how you made them feel.” This is as true in business as it is in life: Outstanding service can help a company stand out and be remembered in a crowded marketplace.

Unfortunately, many startup founders believe that great customer service can’t be delivered until their company has reached sufficient scale. While it’s true that customer service can’t be streamlined and automated to the same extent as some other business operations, even the leanest of startup teams can create a wonderful experience if they have the right mindset.

Here are three ways your company can provide world-class service on a startup budget:

To read the full article, click on the title or image.




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Creating your Unique Value Proposition to gain your Competitive Edge.
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5 Ways to Turn Any Crisis Into A Successful Opportunity

5 Ways to Turn Any Crisis Into A Successful Opportunity | Competitive Edge | Scoop.it

Entrepreneurs face obstacles from the moment they wake up in the morning, whether they’re trying to satisfy investors, struggling to meet payroll, dealing with unexpected complications or delivering a new product to the market. 

Of course, not everyone is cut out for these rough seas. But some individuals stand out as being particularly well-suited for dealing with what investor and advisor Ben Horowitz calls the "hard things"

It's these entrepreneurs who turn what seems to be an unending stream of difficulty into advantage. They emerge from obstacles stronger and more successful.

Read more: click image or title.

 

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Marc Kneepkens's insight:

The real #entrepreneur turns adversity into advantage.

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Extra! Extra! How To Get Press Coverage For Your Small Business 

Extra! Extra! How To Get Press Coverage For Your Small Business  | Competitive Edge | Scoop.it
"Small business owners wear a lot of hats, including the one of Accountant, Customer Service Specialist, and Product Manager. So, they might not always have the time to put on the “marketer’s hat”. While mom-and-pop shops should definitely focus on delivering that amazing small business experience, they shouldn’t forget to market that amazing experience to the outside world." Read more: click image or title.
 
 

Via Jay
Marc Kneepkens's insight:

How to go about getting #press coverage? 

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Xinxiang Yulong Textile's curator insight, November 2, 5:44 AM
A Good article
Malibongwe Ndwandwe's curator insight, November 8, 4:39 AM

Entrepreneurship is the process of designing, launching and running a new business, which is more often than not, initially a small business, offering a product, process or service for sale or hire. The people who create these businesses are called entrepreneurs.

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The Four Cringe-Worthy Mistakes Too Many Startups Make with Data

The Four Cringe-Worthy Mistakes Too Many Startups Make with Data | Competitive Edge | Scoop.it
HotelTonight's Chief Data and Strategy Officer talks about how startups should set up and mine their data to drive insights that actually make a difference.

If there’s one thing that grinds Amanda Richardson’s gears, it’s fads.

As Chief Data and Strategy Officer for HotelTonight (she was previously their VP Product), she oversees 400 to 500 data events for an app with millions of monthly users. Her team registers hundreds of events from every user session. She’s steeped in the data world and is a keen observer of how other companies are increasingly leveraging data to make decisions. But what she sees are a number of trends and approaches to data that aren’t just lazy, but also ineffective, misleading, and costing companies a ton of opportunity. Read more: click image or title.

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Marc Kneepkens's insight:

Learn about #Data from an experienced leader.

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Richard Branson Explains Why He's Different From Elon Musk, and What He Looks For When Investing in Startups

Richard Branson Explains Why He's Different From Elon Musk, and What He Looks For When Investing in Startups | Competitive Edge | Scoop.it

The Virgin Group found says, "I'd happily invest in a company that ends up failing in order to find a young entrepreneur who will go on to change the world.

Two of my favorite things are taking calculated risks and helping to grow businesses. I've built my career on these pillars with Virgin, but I have always made targeted investments outside the Group, too,...Read more: click image or title.

 

The World's #1 Business Plan Template: click here


Via THE OFFICIAL ANDREASCY
Marc Kneepkens's insight:

Great article with Richard #Branson opening up. Excerpted from Finding My Virginity: The New Autobiography by Richard Branson

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How to Build a Successful, Effective Landing Page

How to Build a Successful, Effective Landing Page | Competitive Edge | Scoop.it
Your landing page wasn’t up to par-- or not existent at all?

It’s happened to every marketer. After spending months crafting the perfect marketing campaign, the traction you were hoping for isn’t there. Read more: click image or title.

 

 

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Via Jay
Marc Kneepkens's insight:

Your #LandingPage is your first contact and needs to be your best salesman. 

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Non disclosure agreements (NDA) for startup fundraising don’t matter, so don’t ask

Non disclosure agreements (NDA) for startup fundraising don’t matter, so don’t ask | Competitive Edge | Scoop.it

Non disclosure agreements, NDA, confidentiality agreements or even proprietary information agreement, what are they good for? Well I’ll tell you. ‘Will you sign my NDA?’ is a very frequent question first time founders have. It’s also really bad one. There has been a lot written on this topic. To save you time googling, I’ve put together a pretty definitive blog together. If you are short of time, just read the tl;dr. Or just this:don’t ask for an NDA, no one will sign it and you look dumb. Read more: click image or title.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

 


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Marc Kneepkens's curator insight, October 3, 10:57 AM

#NDA: Not a good idea for a #startup. 

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How to Get a Job at a Crypto Startup – AngelList Blog

How to Get a Job at a Crypto Startup – AngelList Blog | Competitive Edge | Scoop.it

From startups like Coinbase to protocol creators like Filecoin, cryptocurrency companies are seeing unparalleled investment and growth in recent months. And while many new technologies (e.g. AI, self-driving cars, VR) are being worked on by the largest tech companies, cryptocurrency remains one of the largest non-corporate startup opportunities. Read more: click image or title.

 

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The Next Billion-Dollar Startups 2017

The Next Billion-Dollar Startups 2017 | Competitive Edge | Scoop.it

Every year for the past three, Forbes has gone looking for 25 young U.S. firms with a strong shot at reaching a valuation of $1 billion. We scrutinized companies’ track records and business plans, and quizzed founders, investors, customers and competitors. Read more: click image or title.

 

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Marc Kneepkens's insight:

New #startups well on their way to make it big.

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This 14-Year-Old Founder Explains How to Market to Teenagers on Social Media

This 14-Year-Old Founder Explains How to Market to Teenagers on Social Media | Competitive Edge | Scoop.it
You only have a few seconds to make an impression with teens on Snapchat or Instagram.

Everyone knows that the root of marketing is understanding your audience. Knowing who they are, and where they are. Are they reading magazines? Tweeting on Twitter? Engaging in LinkedIn groups? Reading trade publications? Watching online videos? Knowing your audience is the single most important thing for a business owner to understand. Read more: click image or title.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

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Via malek
Marc Kneepkens's insight:

Amazing how #marketing has evolved. #Teen #influencers certainly make an impression in that specific segment.

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malek's curator insight, September 26, 8:03 PM

most CMOs and CEOs never thought they would be looking to teenagers for advice on their brand or how to create a relevant, dynamic and lasting relationship with their brand, but if that is your audience, then it certainly makes sense to understand how teenagers' brains work.

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How climate change triggers earthquakes, tsunamis and volcanoes

How climate change triggers earthquakes, tsunamis and volcanoes | Competitive Edge | Scoop.it

Global warming may not only cause more destructive hurricanes, it could also be shaking the ground beneath our feet.

Devastating hurricane? More than 1,000 lives lost? It must be climate change! Almost inevitably, Hurricane Matthew’s recent rampage across the Caribbean and south-eastern US has been fingered by some as a backlash of global warming driven by humanity’s polluting activities, but does this really stack up?

Read more: click image or title.

 

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Via THE OFFICIAL ANDREASCY, Marc Kneepkens
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Marc Kneepkens's curator insight, September 22, 11:37 AM

It's all connected. Climate change is part of what is happening on this planet. It is not limited to hurricanes. It's all unfolding as we speak.

Keith Ramos's curator insight, September 29, 9:34 PM
According to this article, global warming may be a main culprit in triggering increased numbers of natural disasters. Some of these natural disasters include hurricanes, tornados, and even earthquakes. According to the article, natural disasters won't occur more frequently due to global warming, but they will be more catastrophic. This is very important to monitor because according to trends, the Earth is heating up at an accelerated rate. In a general consensus the article's main purpose is to heed us to expect the unexpected when it comes to natural disasters and stay prepared. 

R- This article is reputable because is provides various known natural disasters and the information was provided by known experts in these fields of science.

A- The evidence provided in this article has the ability to be observed because it portrays issues that are all around us, and we can make observations on whether the severity of these cases are in accordance with the article.

V- The article doesn't appear to have vested interests, but maybe the articles provide this information in order to make people buy supplies to prepare for natural disasters.

E- The expertise in this article is provided by Chi-Ching Liu of the Institute of Earth Sciences at Taipei’s Academia Sinica and his colleagues, as well as Bill McGuire, who is professor emeritus in geophysical and climate hazards at UCL, and also other experts in these fields of science. 

N- The article comes across as somewhat biased because it doesn't provide any evidence that may counter the claims made

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I asked a series of execs how they spend the weekend — and the same phrase kept coming up

I asked a series of execs how they spend the weekend — and the same phrase kept coming up | Competitive Edge | Scoop.it

"It works for the rest of us, too."

  • Business Insider spoke with New York City-based execs and learned that many work on the weekends.
  • For the most part, they're doing "big-picture" thinking and strategizing.
  • It's a good routine for anyone to emulate, regardless of your role in your organization.
 Read more: click image or title. 
 

FREE Business Plan Template here: http://bit.l/1aKy7km

 

Via Jay
Marc Kneepkens's insight:

You're building something great... it won't go away over the weekend.

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10 Tips for Compelling LinkedIn Company Page Posts [Infographic] 

10 Tips for Compelling LinkedIn Company Page Posts [Infographic]  | Competitive Edge | Scoop.it

With more than 500 million members, and a focused, professional audience base, LinkedIn is a must for most companies, but especially those in the B2B sector.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

 

 


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malek's curator insight, September 11, 8:06 AM

LinkedIn’s excellent content team have created this new guide on what to post 

M. Philip Oliver's curator insight, September 14, 1:34 PM
Thanks Malek
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16 reasons why your investment proposal/business plan won’t get read! 

16 reasons why your investment proposal/business plan won’t get read!  | Competitive Edge | Scoop.it

Increase your chances, improve your investment proposal or presentation to get business funding.

 

Check your investment proposal for the following errors or shortcomings: Read more: click image or title.

 

 

Marc Kneepkens's insight:

Your #BusinessPlan is essential to obtain funding. Make sure you get it right from the start.

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Marc Kneepkens's curator insight, September 1, 8:00 AM

Let's be serious now. The presentations and #businessplans I see every day are 95% ridiculous. Get informed.

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​Your industry will be disrupted (again) in three years

​Your industry will be disrupted (again) in three years | Competitive Edge | Scoop.it

Whatever industry you’re in, a rethink will be due soon, says SAS’ Evan Stubbs. And that goes for the forty year old analytics company too. Read more: click image or title.

 

The World's #1 Business Plan Template: click here

 


Via Paulo Gervasio
Marc Kneepkens's insight:

#Technology, #AI, #robotics, #IoT, all are part of the exponential changing spiral we're experiencing now. 

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Watch a hacker take control of a robot vacuum cleaner to spy on its Owner

Watch a hacker take control of a robot vacuum cleaner to spy on its Owner | Competitive Edge | Scoop.it
Experts from cyber firm Check Point, who dubbed the flaws "HomeHack", were able to use the flaws to take control of LG user accounts which, by extension, gave them access.

 

Click on image to see the video.

 

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Via TechinBiz
Marc Kneepkens's insight:

New challenges in the #tech world, #IOT and #Robotics

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11 Places to Learn Leadership Skills That Will Make You a More Confident Leader Without Costing You…

11 Places to Learn Leadership Skills That Will Make You a More Confident Leader Without Costing You… | Competitive Edge | Scoop.it

Most people fall into two camps: natural born leaders and the rest of us

.While some people were gifted with the charisma and confidence required to make leading others a breeze, everyone else has to cultivate these skills through time, dedication, and hard work.

But, signing up for long classes that focus on leadership isn’t ideal for many, especially if you are focused on building or running a business. Plus, the financial investment required for some courses can leave such training out of reach if you’re fighting with a limited budget.

Does that mean you have to put aside your dreams of being the simmering unicorn of leadership wisdom your team needs to succeed? Well, of course not. There are plenty of free resources that can help you increase your competency, often on your own schedule.

These classes let you access high-quality educational resources (some are even from leading universities) without asking for a dime. Here are 11 places that will help you increase your skill level on a rocket-like trajectory. Read more: click image or title.

 

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What One CEO Did When 45 of Her Employees Quit

What One CEO Did When 45 of Her Employees Quit | Competitive Edge | Scoop.it

Kristen Hadeed, entrepreneur and CEO of Student Maid, shares her biggest screw-ups from her early years and how they shaped her into the leader she is today.

If you're tired of reading cliché "fail forward" or "failing is succeeding" stories, you're in luck. This isn't one of those.  

This is about the mistakes--big ones--that my professional speaker colleague Kristen Hadeed, entrepreneur and CEO of Student Maid, made over her last 10 years in business. She recently gathered these experiences into her book, Permission to Screw Up. Read more: click image or title.

 

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Via Alldens Lane
Marc Kneepkens's insight:

Learning from #failure, there is a strategy for it.

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The Rock Test: A Hack for Men Who Don’t Want To Be Accused of Sexual Harassment

The Rock Test: A Hack for Men Who Don’t Want To Be Accused of Sexual Harassment | Competitive Edge | Scoop.it

Are you a man confused on how to treat the women you work with? Do you feel like if you can’t say or do *anything* you don’t know what to say or do at all? Well stress no more! This life hack will have you treating women like people in no time. Read more: click image or title.

 

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Marc Kneepkens's insight:

Dealing with women in business... here's a little 'hack'.

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5 Scientifically-Proven Tips That Prevent Dementia - Blue Zones

5 Scientifically-Proven Tips That Prevent Dementia - Blue Zones | Competitive Edge | Scoop.it
Alzheimer’s is the 6th leading cause of death in the United States and there are more than 5 million people currently suffer from the mental disintegration caused by Alzheimer’s Disease (AD). The number of people affected by the disease is expected to triple by 2050 and costs are projected to be more than $380 billion …

 

https://superfoodbox.life/


Via Mark Kaylor
Marc Kneepkens's insight:

And, as the picture suggests, listen to and/or play music. 

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Mark Kaylor's curator insight, October 2, 12:50 PM
Walking about 5 miles per week increases brain volume, and correlates well with prevention of AD and other forms of dementia.
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Opinion | Speaking Ill of Hugh Hefner

Opinion | Speaking Ill of Hugh Hefner | Competitive Edge | Scoop.it
An honest obituary for a wicked American.

Hugh Hefner, gone to his reward at the age of 91, was a pornographer and chauvinist who got rich on masturbation, consumerism and the exploitation of women, aged into a leering grotesque in a captain’s hat, and died a pack rat in a decaying manse where porn blared during his pathetic orgies. Read more: click image or title.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

 

 

Marc Kneepkens's insight:

A different view...   Great article.

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How to Convince Your Boss to Let You Work from Home

How to Convince Your Boss to Let You Work from Home | Competitive Edge | Scoop.it

Pitch the idea right and have answers to the inevitable objections and you could be one of the lucky ones.

Multiple studies have shown that employees are happier and get more done when they have the option to work from home. Unfortunately, some bosses wrongly believe that employees are more productive when they're all in the same physical area.

Regardless of what your boss believes, its in your best interest (and your boss's best interest, too) for you to secure the right to work from home as much as you want. Here's how you pitch the idea and how to respond to the inevitable objections. Read more: click image or title.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

Growthink teaches how to FUND, build, grow, and sell a great business: http://bit.ly/2hn5ROb


Via Anita
Marc Kneepkens's insight:

It's true, a win-win for everyone. 

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Anita's curator insight, September 27, 11:25 AM
Working from home is growing in acceptance if you are trusted and ask in the right way.
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“Convince Me” said the Investor. “No” said the Founder.

“Convince Me” said the Investor. “No” said the Founder. | Competitive Edge | Scoop.it

It's in a founder's natural disposition to want to convince people of their point of view. And while engaging substantively with those who disagree is often an excellent way to both stress test your assumptions and increase your ability to tell your story, figuring out when to stop and disengage is critical for your productivity and sanity. Especially during fundraising. Read more: click image or title.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

Growthink teaches how to FUND, build, grow, and sell a great business: http://bit.ly/2hn5ROb

Marc Kneepkens's insight:

Great story. Bye, bye.

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Ready to scale? Not if you haven't gone through these 3 steps first

Ready to scale? Not if you haven't gone through these 3 steps first | Competitive Edge | Scoop.it

The Startup Genome analysis, which investigated 650 Internet startups, found that “premature scaling is the most common reason for startups to perform poorly and lose the battle early on”.

Read more: click image or title.

 

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Via Guillaume Decugis
Marc Kneepkens's insight:

..."Premature scaling, thus, is a startup killer. But what, exactly, is premature scaling?

And how can you prevent it from leading to the death of your company? In this article I’ll provide detailed answers to these two questions as well as outline various key strategies for successfully growing your business."

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Guillaume Decugis's curator insight, September 18, 3:08 AM
Great summary of what premature scaling is. And how to ensure you validate the right steps before attempting to scale.
ava smith's curator insight, September 22, 12:14 AM
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13 Things You Should Give Up If You Want To Be Successful

13 Things You Should Give Up If You Want To Be Successful | Competitive Edge | Scoop.it
“On your last day on earth, the person you became will meet the person you could have become.” — Anonymous Sometimes, to become successful and get closer to the person we can become, we don’t need to…

Via Enzo Calamo, massimo facchinetti
Marc Kneepkens's insight:

Great picture, great points.

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Varshedemps's curator insight, September 17, 8:52 PM

This article is a good read if you need self-motivation. This breaks down helpful tips if you want to set yourself in a good mindset. Being successful begins with a positive and healthy mind. Self-motivation should be equivalent to drinking water. In order to stay hydrated you must drink lots of water, if you go without you body begins to shut down.

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Here's everything that happens in one minute on the internet

Here's everything that happens in one minute on the internet | Competitive Edge | Scoop.it

The scale of the internet is so great, that it doesn’t make sense to look at the information on a monthly basis, or even to use daily figures.

Just a month ago, it was revealed that Facebook has more than two billion active monthly users. That means that in any given month, more than 25% of Earth’s population logs in to their Facebook account at least once.

This kind of scale is almost impossible to grasp. Read more: click image or title.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

Marc Kneepkens's insight:

In order to grasp the size of the #internet we are looking at what happens every minute!

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Varshedemps's curator insight, September 17, 9:00 PM

Every minute millions of people are active on some form of social media platform. Companies take advantage of these platforms to make advertisements. Companies will also use popular influencers to promote products, simply because people have built on online relationship with them and trust them.