Competitive Edge
58.2K views | +0 today
Follow
Competitive Edge
Creating your Unique Value Proposition to gain your Competitive Edge.
Curated by Marc Kneepkens
Your new post is loading...
Your new post is loading...
Rescooped by Marc Kneepkens from Business Development
Scoop.it!

How to Give Feedback That Actually Helps People Grow

How to Give Feedback That Actually Helps People Grow | Competitive Edge | Scoop.it

If there's one thing all management experience has taught me, it's that feedback is one of the most important parts of the relationship between an employer and employee. It is also one of the most complicated--especially when it comes to critical feedback.

 

But constructive criticism is very much a necessary part of work life, so it needs to be handled well and in real-time.

 

Kim Scott's Radical Candor is a great way to think about delivering feedback that might not always be easy to hear, but is important nonetheless. Kim, a former Google and Apple executive, often points to an experience during her early days at Google when her then-boss Sheryl Sandberg told her she said "um" too often during an otherwise slam-dunk presentation. Sheryl was clear in her criticism and suggested Kim get a speech coach (at Google's expense) to address the issue. Here is a further explanation of why this works: Read more: click image or title.

 

 

FREE Business Plan Template here: http://bit.l/1aKy7km

Growthink teaches how to FUND, build, grow, and sell a great business: http://bit.ly/2hn5ROb


Via The Learning Factor, Ahmad Abboud
Marc Kneepkens's insight:

How #feedback will influence the success of your company or #startup. Communication is key.

more...
The Learning Factor's curator insight, February 28, 2017 5:40 PM

As a manager, it's important to deliver feedback that walks the fine line of being both positive and instructive.

CCM Consultancy's curator insight, March 1, 2017 12:37 AM

Fostering an authentic connection builds trust over time, and if employees trust you, they will be less inclined to feel like you're being overly critical when you critique their performance.

Scooped by Marc Kneepkens
Scoop.it!

The Tools Early-Stage Startups Actually Need to Understand Their Customers

The Tools Early-Stage Startups Actually Need to Understand Their Customers | Competitive Edge | Scoop.it
Segment Co-founder and CEO Peter Reinhardt has personally test-driven a tool a week for the last three years. Here he shares the toolkit you need to get the most out of your customer data.

After 18 months of struggling to get traction with two product ideas, Segment started its turnaround. What followed was a two-year stretch of growth from four to 60 people, thousands of new customers and $44 million over several rounds of financing. What was the trigger for such a significant inflection point? In the lead up to the sea change, Co-founder and CEO Peter Reinhardt and the team at Segment started to heavily lean into qualitative feedback tools like live chat widget Olark. It was embedded on each page and everyone from the newest hire to the co-founders were constantly learning from everyone using their product.

It’s hard to pin all this momentum on tools, but knowing how to leverage them is at the core of Segment’s business. The startup makes it easy to collect customer data and send it to any tool for any purpose, from analytics to marketing automation. That’s why Reinhardt has become intimately familiar with every tool that he can find that enhances customer data, personally test-driving about a tool per week for the last three years. Segment has integrated hundreds of tools to help over 6,000 customers, including Product Hunt, Atlassian and Instacart, build and refine their toolkit.

In this interview, Reinhardt draws from his extensive evaluation of tools to share how and when resource-constrained startups should select them. Here, he weighs in on the build-versus-buy debate, provides recommendations on which tools to consider across eight distinct categories, outlines the pitfalls to avoid when choosing tools and when to declare tools successful. Read more: click image or title

Get your Free Business Plan Template here: http://bit.l/1aKy7km

Marc Kneepkens's insight:

Here is a high quality article on how to create success by using qualitative #feedback #tools

more...
No comment yet.
Scooped by Marc Kneepkens
Scoop.it!

Why should startups think more about customer feedback than building new features everyday? | Startups FM

Why should startups think more about customer feedback than building new features everyday? | Startups FM | Competitive Edge | Scoop.it

Startup founders basking in the glory of their game-changing project, VC funds and the adulation of compliant employees often forget who’s the boss. It’s the customer that holds the power of life and death over every startup, and it’s usually a good idea to listen carefully to someone who’s capable of knocking your head off. Think of it as a navigational assistance system that provides direction based on where you are and where you want to be.

Feedbacks are required right from the beginning

In fact, the process of collecting feedback, analyzing it and implementing changes based on the feedback must begin when your startup is still a germ of an idea, and must be factored in at every stage thereon from pre-launch to early traction and the subsequent growth phase. The benefits of collecting feedback at each stage are different, and so are the methods used for collection and analysis of CSAT (customer satisfaction) data.


To read the full article, click on the title.


Get your Free Business Plan Template here:

Marc Kneepkens's insight:

Definitely easy to forget, but of prime importance in your endeavors to build a great company: customer service!

Important point, if you want to build a company that makes a difference, communicate with your clients, find out what they want.

See what Southwest Airlines did to get the edge!

more...
No comment yet.
Rescooped by Marc Kneepkens from Startup - Growth Hacking
Scoop.it!

Where to Promote your Pre-Launch Startup for Free — Medium

Where to Promote your Pre-Launch Startup for Free — Medium | Competitive Edge | Scoop.it

What are effective ways to get user validation, boost sign-ups to our beta program and promote our pre-launch startup (without virtually any budget)?

That’s the question we asked ourselves at NomadApp and many other startup founders might ask themselves, too. Here we’ve collected a list of 10 places where you can promote your startup for free.



Get your Free Business Plan Template here: http://bit.l/1aKy7km


Via Pantelis Chiotellis
Marc Kneepkens's insight:

Want some great #feedback on your #startup? Here are some good sites. Check it out.

more...
No comment yet.
Scooped by Marc Kneepkens
Scoop.it!

This is the Product Death Cycle. Why it happens, and how to break out of it

This is the Product Death Cycle. Why it happens, and how to break out of it | Competitive Edge | Scoop.it

The hardest part of any new product launch is the beginning, when it’s not quite working, and you’re iterating and molding the experience to fix it. It may be the hardest phase, but it’s also the most fun. The Product Death Cycle All of this was on my mind when I saw a great tweet from  about a year ago, on the Product Death Cycle, when things go wrong. David Bland, a management consultant based in San Francisco, tweeted this diagram:

This is what I’m calling the Product Death Cycle
– @davidjbland

A year ago when I saw this, I retweeted this diagram right away, and a year later, it’s hit 1,400+ RTs overall. This diagram has resonated with a ton of people because sadly, we’ve seen this Product Death Cycle happen many times. We’ve maybe even fallen into it ourselves – it’s all too easy. I’ve written about this phase before, in After the Techcrunch bump: Life in the Trough of Sorrow.  As well as some thoughts and strategies related to getting to product/market fit sooner rather than later.

Let’s talk about each step of this cycle, why it happens, and present a list of questions/provocations that might allow us to escape.

Read more: click image or title.



Need funding?

Get your Free Business Plan Template here: http://bit.l/1aKy7km

Marc Kneepkens's insight:

Great analysis by Andrew Chen. Create that business model that keeps on producing new clients.

more...
No comment yet.