Competitive Edge
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Competitive Edge
Creating your Unique Value Proposition to gain your Competitive Edge.
Curated by Marc Kneepkens
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15 Customer Service Skills that Every Employee Needs

15 Customer Service Skills that Every Employee Needs | Competitive Edge | Scoop.it
There are 15 customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down.

Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers.

Below I'll cover the 15 most-needed skills to master this incredibly important position. Read more: click image or title.

 

FREE Business Plan Template here: http://bit.l/1aKy7km

Growthink teaches how to FUND, build, grow, and sell a great business: http://bit.ly/2hn5ROb

“Hey Dave!
I bought one of your business planning templates and have been receiving your emails and videos for a few months now…
I just wanted to say thanks for cranking out such amazing work!
You're doing an incredible job, and I know entrepreneurs everywhere are benefiting from it!
Please, keep it up!
Wishing you all the best!”
Colin Pape
President
ShopCity.com, Inc

Marc Kneepkens's insight:

It's common sense, but sometimes it's good to get a reminder. #CustomerService is the glue that holds your business together.

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Rescooped by Marc Kneepkens from Entrepreneurship, Innovation
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How Big Data Is Transforming The Mobile Industry

How Big Data Is Transforming The Mobile Industry | Competitive Edge | Scoop.it
As our personal and business lives migrate into mobile, there's virtually no end to big data applications.

The world is awash in data.

CIBC, a Canadian bank, predicts that information-generation growth will increase 50 times over the next decade. IDC, a market research firm, similarly forecasts a 44-fold increase in data volumes between 2009 and 2020. Mobile is playing a large part in driving this explosion in data.

Apple upended the electronics business six years ago with the release of the iPhone. The iPhone ushered in an era when design, both of software and hardware, became the paramount concept in the tech world.

Could data be the paradigm that anchors the next revolution? Many think so. 

In a recent report from BI Intelligence on Big Data and Mobile, we define big data, examine mobile's connection to it, analyze its potential, practical applications, and pitfalls, look at how it's collected, and answer some of the most frequently asked questions about big data and mobile.

Here's an overview of the relationship between big data and mobile:

  • First, big data needs to be defined:

To read the full article, click on the title

Get your Free Business Plan Template here:

https://growthink.infusionsoft.com/go/freebptemplate/gt4045/

Via Marylene Delbourg-Delphis
Marc Kneepkens's insight:

Mobile is definitely changing the information landscape. Value will make the difference.



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Marc Kneepkens's curator insight, July 23, 2013 7:49 AM
Adapting is the norm know, mobile is changing the online world. Value will make the difference.
Rescooped by Marc Kneepkens from Innovation, Entrepreneurship, Creative Misfits
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Why Your Significant Other’s Buy-In Matters for Your Startup

Why Your Significant Other’s Buy-In Matters for Your Startup | Competitive Edge | Scoop.it
Even in the most resilient relationships, being the spouse or partner of an entrepreneur can take its toll. This spouse shares 5 ways to avoid resentment. 

When Ned Tozun and I married, he vowed during the ceremony that our life together would always be an adventure. I assure you he has over-delivered on that promise, thanks to his entrepreneurial career and his startup, d.light. The business has been like the child no one wants: helpless yet uncontrollable, demanding yet insatiable, and remarkably adept at coming between mom and dad.

A startup is always a family affair—the good news is your business and your relationship can flourish together.

In the last decade, the effort required to grow d.light led to countless missed holidays and broken appointments; it has contributed to physical illness and emotional meltdowns for both of us; it moved us to China for three-and-a-half years; it delayed our timeline for starting a family and upended my own career.

Unsurprisingly, Ned and I have had years-long disagreements about work-life balance, time management, and our family’s quality of life. We all know entrepreneurs whose marriages have suffered, even fallen apart, because of the stress and intensity of the startup journey. Even in the most resilient relationships, the ongoing instability and resulting resentment can take a significant toll. Read more: click image or title.



Get your Free Business Plan Template here: http://bit.l/1aKy7km



Via Cat George
Marc Kneepkens's insight:

Great points for any couple in business. Living with #entrepreneurs or #startups is definitely a challenge. Turning it into a learning experience that allows you to grow closer is pretty awesome. Nice article.

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