Communication Skills
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10 Meaningless, Overused, and Boring Phrases You Should Cut from Your Resume

10 Meaningless, Overused, and Boring Phrases You Should Cut from Your Resume | Communication Skills | Scoop.it
Are you guilty of using any of these phrases on your resume?

Via Susan Myburgh
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Top 10 Ways to Improve Your Communication Skills

Top 10 Ways to Improve Your Communication Skills | Communication Skills | Scoop.it
Effective communication is one of the most important life skills we can learn—yet one we don’t usually put a lot of effort into.
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Top 10 Ways to Improve Your Communication Skills

Top 10 Ways to Improve Your Communication Skills | Communication Skills | Scoop.it
Effective communication is one of the most important life skills we can learn—yet one we don’t usually put a lot of effort into.
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8 skills you should have before starting a business

8 skills you should have before starting a business | Communication Skills | Scoop.it

Small businesses can be tough.

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How Good are Your Communication Skills? - from MindTools.com

How Good are Your Communication Skills? - from MindTools.com | Communication Skills | Scoop.it
Take this test to see how well you communicate, then use our tools and strategies to improve your communications skills.
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What Millennials Want in a Workplace Really Isn't So Crazy After All - Entrepreneur

What Millennials Want in a Workplace Really Isn't So Crazy After All - Entrepreneur | Communication Skills | Scoop.it
A new study from IBM posits that the generations are more similar that we might think.
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25 Ways To Make Students Better Learners - Edudemic

25 Ways To Make Students Better Learners - Edudemic | Communication Skills | Scoop.it
Here are some quick and useful tips and methods that are simple but actually help make students better learners.

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Edudemic's curator insight, June 6, 2013 2:42 PM

I’m not a huge fan of the term ’21st Century Skills’ or ’21st Century’ anything really. But this visual is too useful and good to not share. It uses the term-that-shall-not-be-named to be sure, but it’s got a lot of other useful tidbits.

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Communication & Soft-Skills For Successful Conversations - Top 5 ...

Communication & Soft-Skills For Successful Conversations - Top 5 ... | Communication Skills | Scoop.it
Learning how to use English with native speakers by choosing the right words, using pleasantries, asking questions, speaking clearly and using appropriate eye contact were popular topics from 2012 blogs viewed on ...
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Soft Skills Training Tip for the Day: How to Become a Stellar Communicator

Soft Skills Training Tip for the Day: How to Become a Stellar Communicator | Communication Skills | Scoop.it
Soft skills: The interpersonal skills that go beyond technical acumen, product knowledge, and sales savvy, are often viewed as difficult to train; employees (Soft Skills Training Tip for the Day: How to Become a Stellar Communicator
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Alexandra Levit's Water Cooler Wisdom: 4 Tips for Better Communication at Work

Alexandra Levit's Water Cooler Wisdom: 4 Tips for Better Communication at Work | Communication Skills | Scoop.it

Ask someone if they’re a good communicator at work, and 9 times out of 10 people will tell you they’re pretty good but will complain about their peers and managers being lousy at it—their boss never shares enough information, or...


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9 Tips to Improve Your Communication Skills

9 Tips to Improve Your Communication Skills | Communication Skills | Scoop.it

Communication is an essential part of work and home life. Understanding how to be a good communicator can be an important productivity tool, one that’s frequently neglected.


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Skills Converged > Active Listening Exercise: As Mark Just Said

Skills Converged > Active Listening Exercise: As Mark Just Said | Communication Skills | Scoop.it

"Most people are not good listeners. This is even more pronounced when people get excited about sharing their own views or thoughts and like to express them and share them with others quickly. The problem is that in their excitement they miss what has just been said. Over time this can develop into a bad habit leading to miscommunication and misunderstanding.

This exercise is designed to help delegates practice listening to others and avoid jumping in before they have shown that they have understood what is shared. After a few tries, participants will quickly learn to listen carefully and will significantly improve their communication skills by understanding other people’s positions and avoid repeating what has already been stated."


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Email in the Work Environment

Email in the Work Environment | Communication Skills | Scoop.it
Of all the communication methods in the workplace, 43 percent say email is the one most likely to create resentment between senders and receivers.

Via Don Dea
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Don Dea's curator insight, June 21, 2013 12:38 AM

While 92 percent of those surveyed agree email is an essential communication tool, 64 percent report having either sent or received an email that resulted in some sort of tension. Not to say other forms of communication are clear of feather-ruffling, 32 percent blame text messaging, and 9 percent get miffed using the phone. But email was the leader.

Nuala Dent's curator insight, June 21, 2013 5:20 AM

I can relate to the content of this article. Emails can have an adverse effect if not pitched correctly.

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Top 10 Ways to Improve Your Communication Skills

Top 10 Ways to Improve Your Communication Skills | Communication Skills | Scoop.it
Effective communication is one of the most important life skills we can learn—yet one we don’t usually put a lot of effort into. Whether you want to have better conversations in your social life or get your ideas across better at work, here are some essential tips for learning to to communicate more effectively.

Via Susan Myburgh
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Five Communication Skills That Make Good Leaders Great - Forbes

Five Communication Skills That Make Good Leaders Great - Forbes | Communication Skills | Scoop.it

Whether you’re the CEO of a Fortune 500 company, or a teenage entrepreneur just starting out, communication skills are vitally important. Great leaders motivate, encourage and inspire. They also train people, share new ideas and negotiate. These activities have one thing in common: They all require excellent communication. Here are four communication skills that make good leaders great:

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Five Communication Skills That Make Good Leaders Great - Forbes

Five Communication Skills That Make Good Leaders Great - Forbes | Communication Skills | Scoop.it

Whether you’re the CEO of a Fortune 500 company, or a teenage entrepreneur just starting out, communication skills are vitally important. Great leaders motivate, encourage and inspire. They also train people, share new ideas and negotiate. These activities have one thing in common: They all require excellent communication. Here are four communication skills that make good leaders great:

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Skills that Great Employees Have

Skills that Great Employees Have | Communication Skills | Scoop.it

Your academic or hard skills may be perfect on paper but if you don’t possess the below soft skills, there is a big chance that you won’t get hired by your dream company.

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Top 10 Ways to Improve Your Communication Skills

Top 10 Ways to Improve Your Communication Skills | Communication Skills | Scoop.it
Effective communication is one of the most important life skills we can learn—yet one we don’t usually put a lot of effort into. Whether you want to have better conversations in your social life or get your ideas across better at work, here are some essential tips for learning to to communicate more effectively.
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How to Make People Appreciate and Like You: 4 Steps

How to Make People Appreciate and Like You: 4 Steps | Communication Skills | Scoop.it
How to Make People Appreciate and Like You. When other people like you, the world can be a very wonderful place. People who like you are eager to help take care of your needs and desires. Enjoying relationships with other people is a major...
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These Diagrams Reveal How To Negotiate With People Around The World

These Diagrams Reveal How To Negotiate With People Around The World | Communication Skills | Scoop.it
Key insights for international business. (COMMINICATE PAP! http://t.co/WfYx5oXRtj)
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5 Ways to Improve Your Communication Skills

5 Ways to Improve Your Communication Skills | Communication Skills | Scoop.it
Improve your communication skills with 5 easy tips. (RT @ERAC_Jobs: Communication skills are top of the soft skills sought by employers.
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How to use your voice more effectively

How to use your voice more effectively | Communication Skills | Scoop.it
Good communication skills can help you stand out from the crowd at work, but most diploma and degree courses do not include voice training...

Via Charles Tiayon
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Employees prefer face-to-face communication over email, phone

A word to the wise: #FaceToFace is preferred workplace communication. Better get good at it.

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Improve Your Communication Skills

Improve Your Communication Skills | Communication Skills | Scoop.it
Communication skills is an important aspects of our life, be it when we are engaging with our partners, our friends or our work colleagues.Being able to inspire...

 

Read more:

http://interpersonalcommunicationblog.com/index.php/improve-your-communication-skills/

 


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5 Keys of Dealing with Workplace Conflict - Forbes

5 Keys of Dealing with Workplace Conflict - Forbes | Communication Skills | Scoop.it
Here’s the thing - leadership and conflict go hand-in-hand. Leadership is a full-contact sport, and if you cannot or will not address conflict in a healthy, productive fashion, you should not be in a leadership role. From my perspective, the issues surrounding conflict resolution can be best summed-up by adhering to the following ethos; ”Don’t fear conflict; embrace it – it’s your job.” While you can try and avoid conflict (bad idea), you cannot escape conflict. The fact of the matter is conflict in the workplace is unavoidable. It will find you whether you look for it (good idea – more later) or not. The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just resolution to conflict will serve you well as a leader – the inability to do so may well be your downfall.How many times over the years have you witnessed otherwise savvy professionals self-destruct because they wouldn’t engage out of a fear of conflict? Putting one’s head in the sand and hoping that conflict will pass you by is not the most effective methodology for problem solving. Conflict rarely resolves itself – in fact, conflict normally escalates if not dealt with proactively and properly. It is not at all uncommon to see what might have been a non-event manifest itself into a monumental problem if not resolved early on.

One of my favorite examples of what I described in the paragraph above is the weak leader who cannot deal with subordinates who use emotional deceit as a weapon of destruction.  Every workplace is plagued with manipulative people who use emotion to create conflict in order to cover-up for their lack of substance. These are the drama queens/kings that when confronted about wrongdoing and/or lack of performance are quick to point the finger in another direction. They are adept at using emotional tirades which often include crocodile tears, blameshifting, little lies, half truths and other trite manipulations to get away with total lack of substance. The only thing worse than what I’ve just described is leadership that doesn’t recognize it and/or does nothing about it. Real leaders don’t play favorites, don’t get involved in drama, and they certainly don’t tolerate manipulative, self-serving behavior.

Developing effective conflict resolution skill sets are an essential component of a building a sustainable business model. Unresolved conflict often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration. Perhaps most importantly for leaders, good conflict resolution ability equals good employee retention. Leaderswho don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.

While conflict is a normal part of any social and organizational setting, the challenge of conflict lies in how one chooses to deal with it. Concealed, avoided or otherwise ignored, conflict will likely fester only to grow into resentment, create withdrawal or cause factional infighting within an organization.

So, what creates conflict in the workplace? Opposing positions, competitive tensions, power struggles, ego, pride, jealousy, performance discrepancies, compensation issues, just someone having a bad day, etc. While the answer to the previous question would appear to lead to the conclusion that just about anything and everything creates conflict, the reality is that the root of most conflict is either born out of poor communication or the inability to control one’s emotions. Let’s examine these 2 major causes of conflict:

Communication: If you reflect back upon conflicts you have encountered over the years, you’ll quickly recognize many of them resulted from a lack of information, poor information, no information, or misinformation. Let’s assume for a moment that you were lucky enough to have received good information, but didn’t know what to do with it…That is still a communication problem, which in turn can lead to conflict. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.

Emotions: Another common mistake made in workplace communications which leads to conflict is letting emotions drive decisions. I have witnessed otherwise savvy executives place the need for emotional superiority ahead of achieving their mission (not that they always understood this at the time). Case in point – have you ever witnessed an employee throw a fit of rage and draw the regrettable line in the sand in the heat of the moment? If you have, what you really watched was a person indulging their emotions rather than protecting their future.

The very bane of human existence, which is in fact human nature itself, will always create gaps in thinking & philosophy,  and no matter how much we all wish it wasn’t so…it is. So the question then becomes how to effectively deal with conflict when it arises. It is essential for organizational health and performance that conflict be accepted and addressed through effective conflict resolution processes. While having a conflict resolution structure is important, effective utilization of conflict resolution processes is ultimately dependant upon the ability of all parties to understand the benefits of conflict resolution, and perhaps more importantly, their desire to resolve the matter. The following tips will help to more effective handle conflicts in the workplace:

1. Define Acceptable Behavior: You know what they say about assuming…Just having a definition for what constitutes acceptable behavior is a positive step in avoiding conflict. Creating a framework for decisioning, using a published delegation of authority statement, encouraging sound business practices in collaboration, team building, leadership development, and talent management will all help avoid conflicts. Having clearly defined job descriptions so that people know what’s expected of them, and a well articulated chain of command to allow for effective communication will also help avoid conflicts. Clearly and publicly make it known what will and won’t be tolerated.

2. Hit Conflict Head-on: While you can’t always prevent conflicts, it has been my experience that the secret to conflict resolution is in fact conflict prevention where possible. By actually seeking out areas of potential conflict and proactively intervening in a just and decisive fashion you will likely prevent certain conflicts from ever arising. If a conflict does flair up, you will likely minimize its severity by dealing with it quickly. Time spent identifying and understanding natural tensions will help to avoid unnecessary conflict.

3. Understanding the WIIFM Factor: Understanding the other professionals WIIFM (What’s In It For Me) position is critical. It is absolutely essential to understand other’s motivations prior to weighing in. The way to avoid conflict is to help those around you achieve their objectives. If you approach conflict from the perspective of taking the action that will help others best achieve their goals you will find few obstacles will stand in your way with regard to resolving conflict.

4. The Importance Factor: Pick your battles and avoid conflict for the sake of conflict. However if the issue is important enough to create a conflict then it is surely important enough to resolve. If the issue, circumstance, or situation is important enough, and there is enough at stake, people will do what is necessary to open lines of communication and close positional and/or philosophical gaps.

5. View Conflict as Opportunity: Hidden within virtually every conflict is the potential for a tremendous teaching/learning opportunity. Where there is disagreement there is an inherent potential for growth and development. If you’re a CEO who doesn’t leverage conflict for team building and leadership development purposes you’re missing a great opportunity. Divergent positions addressed properly can stimulate innovation and learning in ways like minds can’t even imagine. Smart leaders look for the upside in all differing opinions.

Bottom line…I believe resolution can normally be found with conflicts where there is a sincere desire to do so. Turning the other cheek, compromise, forgiveness, compassion, empathy, finding common ground, being an active listener, service above self, and numerous other approaches will always allow one to be successful in building rapport if the underlying desire is strong enough. However, when all else fails and positional gaps cannot be closed, resolve the issue not by playing favorites, but by doing the right thing.

As always, I’m interested in your thoughts, experiences and comments…


Via David Ludlow, Ricard Lloria
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