Communications Services customer care transformation
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Communications Services customer care transformation
Crowdsourcing is transforming how internet and communications services are providing customer service.
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Real Life Gamification: The Good, the Bad, and the...by Michael Wu (lithium)

Real Life Gamification: The Good, the Bad, and the...by Michael Wu (lithium) | Communications Services customer care transformation | Scoop.it
Michael Wu, Ph.D. is Lithium's Principal Scientist of Analytics, digging into the complex dynamics of social interaction and group behavior in onl

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Olivier Alzéari's curator insight, December 11, 2012 1:05 PM

analyze three gamification strategies that have been implemented in different areas of our lives. Some of these are successful, yet some are doom to fail, and I’ll attempt to explain why.

The Good: Speed Camera Lottery
The Bad: Golf Game for Lead Assignment
The Ugly: Gamifying Store Check-ins at GAP


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How the bubble of Content Creation increases the value of Content Curation

How the bubble of Content Creation increases the value of Content Curation | Communications Services customer care transformation | Scoop.it

"My 2013 prediction warned of the continued fall in the value of online content which would lead to the production of ever more content as media companies tried to maintain ad revenues.

You can think of it as a towering tsunami of content, or as a massive bubble of content inflation.

Just as inflation devalues currencies, content inflation is devaluing content."


Via Guillaume Decugis
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Guillaume Decugis's comment, February 19, 2013 7:00 PM
I think I do but I'm not sure of the connexion you make with content inflation/dilution?
Tagmotion's comment, March 3, 2013 10:59 PM
If we look at content inflation through the lens of making money, it's clear that in terms of monetization through advertising, the internet is the first medium in history where ad inventory grows exponentially every year. Broadcasters are only making real money from iconic TV programs that attract big audiences on the web, for which advertisers will pay a premium to reach. Curating iconic programs - so that relevant segments show up as search results - turns content inflation on its head. Now you have content that's tagged, curated & discoverable at a granular level. And that specificity translates to more highly-targeted advertising which, of course, commands a premium.
Tagmotion's curator insight, March 3, 2013 11:01 PM

See my comment in the stream.

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Managing and leveraging online retail globalisation for future success

Managing and leveraging online retail globalisation for future success | Communications Services customer care transformation | Scoop.it
As the Internet breaks down country barriers, the time is now for Australian business to ride the online retail globalisation wave and reach out to a new audience of international consumers.

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Les dix idées reçues du e-commerce l Etude web-acheteurs PWC

Etude web-acheteurs : Les dix idées reçues du e-commerce France et International 2ème étude mondiale web-acheteurs Price Waterhouse Coopers Décembre 2012


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Bertrand Jonquois's curator insight, February 3, 2013 4:49 PM

Etude web-acheteurs : Les dix idées reçues du e-commerce France et International l Décembre 2012

Davy Dauvergne's curator insight, February 5, 2013 4:35 AM

L'étude la plus pertinente sur le sujet! Merci PWC

Jérôme MONANGE's curator insight, February 6, 2013 6:29 PM

les web-acheteurs préfèrent acheter en magasin et d'autres surprises à découvrir dans cette étude

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How To Co-Create Your Customer Experience: Sweat The Details ...

How To Co-Create Your Customer Experience: Sweat The Details ... | Communications Services customer care transformation | Scoop.it
It's Valentine's Day, so shout it as loud as you can: “I love my customers!” Now, prove it by designing products, services, and experiences that actually meet their needs. How are you going to do that?
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Does a promising future await Service Design and Customer Experience? | CustomerThink

Does a promising future await Service Design and Customer Experience? | CustomerThink | Communications Services customer care transformation | Scoop.it
Does a promising future await Service Design and Customer Experience? http://t.co/VNLHBQAB #customer #cex
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Transforming Customer Experience: The Convergence of Social, Mobile, and BPM - CIO

Transforming Customer Experience: The Convergence of Social, Mobile, and BPM - CIO | Communications Services customer care transformation | Scoop.it

To stay ahead in today's rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets,...

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What is Gamification, Really? by Michael Wu (Lithium)

What is Gamification, Really? by Michael Wu (Lithium) | Communications Services customer care transformation | Scoop.it
Michael Wu, Ph.D. is Lithium's Principal Scientist of Analytics, digging into the complex dynamics of social interaction and group behavior in onl

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Olivier Alzéari's curator insight, December 11, 2012 12:55 PM

extended definition of gamification (However gamification and serious games are related)

Q1: What is gamification?
Q2: What is it not?

N.B. date de 2011

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The Book RevolutionScoop.it

The Book RevolutionScoop.it | Communications Services customer care transformation | Scoop.it
.Books are the vessels for some of our earliest learning and repositories of our earliest information. Consider epic poetry (Dante’s Inferno), folklore (Grimm’s Fairytales), tales (Chaucer’s Canterbury Tales), and religious texts (the Bible, T...
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Le mobile est-il l'avenir des magasins physiques ?

Le mobile est-il l'avenir des magasins physiques ? | Communications Services customer care transformation | Scoop.it
Quels sont les usages les plus fréquents des consommateurs qui dégainent leur smartphone en boutique ? Et quels dispositifs les enseignes mettent-elles en place de leur coté ? Décryptage.

Via Nicolas Prigent, Bertrand Jonquois, Davy Dauvergne
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Bertrand Jonquois's comment, February 1, 2013 3:45 AM
l'usage mobile en magasin varie considérablement en fonction de la nature de l'enseigne.
Cecile Morel's curator insight, February 1, 2013 4:48 AM

Un bon article avec des exemples concrets d'usage mobile en point de vente en France. Mais toujours de la complexité pour le consommateur : télécharger l'appli, la lançant une fois en point de vente, savoir flasher un QR code... Et si on pouvait faire sans toucher au mobile?

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Aberdeen Publishes Customer Experience & Service Management ...

Aberdeen Publishes Customer Experience & Service Management ... | Communications Services customer care transformation | Scoop.it
Research Workforce Management, CIO/CMO Alignment, Network and Performance Optimization //
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Service Design Workshop: Designing the Customer Experience

Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in kno
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Drive More Value from Your Customer Experience Strategy

ow.ly Watch Michael Fauscette, Group VP of IDC's Software Business Solutions share insights on how companies can leverage customer communities ...youtube.com
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Analysis: French reprieve on deficit may be short-lived

Analysis: French reprieve on deficit may be short-lived | Communications Services customer care transformation | Scoop.it
PARIS (Reuters) - France's admission that it will miss its 2013 public deficit target looks to have escaped punishment for now, with bond markets still granting it cheap borrowing and the European Union's (RT“@Bank_Able: "Budget has not been...
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