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Rescooped by Tess Hilson-Greener from iGeneration - 21st Century Education (Pedagogy & Digital Innovation)
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Three Ways to Record and Share Video Notes in Real-time via @rmbyrne 

Three Ways to Record and Share Video Notes in Real-time via @rmbyrne  | Learning | Scoop.it
Tools like EDpuzzle and TED-Ed are good for creating questions that you want your students to answer about videos that you share wit

Via Tom D'Amico (@TDOttawa)
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Rescooped by Tess Hilson-Greener from Customer Service
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Customer Experience ROI Opportunities in B2B Touchpoints | CustomerThink

Customer Experience ROI Opportunities in B2B Touchpoints | CustomerThink | Learning | Scoop.it

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Colin Taylor TRG's curator insight, January 19, 2015 10:12 AM

Nice article by Lynn Hunsaker on how to measure ROI and your #custexp investment- #custserv 

Rescooped by Tess Hilson-Greener from Diversity and inclusion
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BBC Chief Tony Hall Unveils Plan to Boost Diversity - Hollywood Reporter

BBC Chief Tony Hall Unveils Plan to Boost Diversity - Hollywood Reporter | Learning | Scoop.it
Hollywood Reporter BBC Chief Tony Hall Unveils Plan to Boost Diversity Hollywood Reporter The map to diversity includes a new top-level leadership development program, commissioning funding and training and "stretching targets" to make sure the BBC...

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Paul Deemer's curator insight, June 21, 2014 5:48 AM

BBC taking the lead on tackling diversity in terms of both workforce and service delivery. Lessons for the NHS?

Rescooped by Tess Hilson-Greener from Business Brainpower with the Human Touch
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6 Signs to Instantly Identify Someone With True Leadership Skills

6 Signs to Instantly Identify Someone With True Leadership Skills | Learning | Scoop.it

What are the defining attributes of great leaders? That's the age-old question thought leaders and scholars galore have been attempting to answer in mountains of books and literature. 

 

While great leadership, to an extent, can be personal and subjective to the follower, there are universal principles you can't argue with (but you can try). Speaking of those thought leaders and scholars, here are six traits that keep surfacing over and over again in the leadership literature and best-sellers.

1. They challenge their own assumptions.

Great leaders may be smart and know a lot, but they are humble enough to recognize there are smarter people in the room that they can learn from. They don't restrict themselves from opinions and input outside of their own. They surround themselves with diverse perspectives to help them answer questions like, "How do I know my decision is the right one?" or "Is there a better course of action here?"


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Ann Zaslow-Rethaber's curator insight, February 2, 1:45 PM

Interviewing Manager Candidates is without a doubt the most important job any high level executive can do. 

 

How can you determine if someone truly has stellar leadership capabilities, and the skills needed to take your company to the next level?

 

Thanks to human behavior analysts, we have some solid indicators that if you pay attention, can give you some insights into a candidates strengths, and weakness.

 

Can you guess which 6 signs indicate a persons leadership abilities?

Ian Berry's curator insight, February 2, 4:27 PM
Good 6 I reckon
CCM Consultancy's curator insight, February 4, 12:21 AM

Great leaders may be smart and know a lot, but they are humble enough to recognize there are smarter people in the room that they can learn from. They don't restrict themselves from opinions and input outside of their own. They surround themselves with diverse perspectives to help them answer questions like, "How do I know my decision is the right one?" or "Is there a better course of action here?"

Rescooped by Tess Hilson-Greener from Customer Service
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The customer experience tech and trends that will define 2015 | MyCustomer

The customer experience tech and trends that will define 2015 | MyCustomer | Learning | Scoop.it
The CX Index by Forrester demonstrates the impact that this is having on overall experience standards – 11% of brands are now rated as ‘excellent’ compared to 0% in 2007; while the number of brands scored as ‘poor’ or ‘very poor’ has dropped from 35% in 2007 to 11% today.

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Colin Taylor TRG's curator insight, January 19, 2015 10:28 AM

#VOC and #AgentEngagement are 2 of the top trends for 2015. Is your #custserv #callcenter ready?

Rescooped by Tess Hilson-Greener from Diversity and inclusion
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HR Magazine - Employers' manifesto calls for 'mandatory reporting' on diversity

HR Magazine - Employers' manifesto calls for 'mandatory reporting' on diversity | Learning | Scoop.it
Employers' manifesto calls for 'mandatory reporting' on diversity http://t.co/pumg2LZF3n

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Paul Deemer's curator insight, September 10, 2014 6:37 AM

Supported by NHS Employers