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How to know if your organizational culture is turning toxic, and what to do about it.
The good news is that they are all reversible.
Excerpts:
The signs that there is more trouble ahead:
Communication decreases. Decisions are made in secret. People mistrust official statements.
Criticism and blame increase. Scapegoats are sacrificed. Self-doubt is masked by attack. External forces are blamed, personal responsibility avoided.
Focus turns inward. People become self-absorbed and lose sight of the wider context — customers, constituencies, markets, or the world.
Rifts widen and inequities grow. Internal rivalries escalate. Power differentials and social distance between groups and levels make collaboration difficult.
Rosabeth Moss Kanter's post features research from her book, Confidence. It's worth a look, if for nothing else than to better deal with that pervasive "culture eats strategy for lunch" quote. ~ D