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Qualities that customers expect from call centre outsourcing agents

Qualities that customers expect from call centre outsourcing agents | Call Centre | Scoop.it

Customer support is very important to businesses who want to reach out to customers easily at any time. 

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Red Flags to Look For When Hiring a Call Centre | selectvoicecom.com.au

Red Flags to Look For When Hiring a Call Centre | selectvoicecom.com.au | Call Centre | Scoop.it

Philippine call centre's implement best practices to maintain excellent customer service and retain the brand's identity. 

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3 Most Effective Guidelines When Coaching Call Centre Agents | selectvoicecom.com.au

3 Most Effective Guidelines When Coaching Call Centre Agents | selectvoicecom.com.au | Call Centre | Scoop.it

Intensive coaching and training are very important to make sure that an outbound and inbound call centre agent's work is of top quality. 

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Types of Quality Assurance Procedures in Call Centres | selectvoicecom.com.au

Types of Quality Assurance Procedures in Call Centres | selectvoicecom.com.au | Call Centre | Scoop.it

Philippine contact centres monitor performance with (QA) quality assurance assessments. 

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The types of irate callers and ways to deal with them | selectvoicecom.com.au

The types of irate callers and ways to deal with them | selectvoicecom.com.au | Call Centre | Scoop.it

Customers seek the assistance of Philippine call centres for many reasons. More often than not, those who dial 1-800 numbers are subscribers who have issues and need assistance

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Most effective Call Centre Outsourcing Incentives | selectvoicecom.com.au

Most effective Call Centre Outsourcing Incentives | selectvoicecom.com.au | Call Centre | Scoop.it

Incentives are a great way to motivate and reward employees. 

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How to improve communication skills in a BPO | selectvoicecom.com.au

How to improve communication skills in a BPO | selectvoicecom.com.au | Call Centre | Scoop.it
A Philippine Call Centre need agents with good English communication skills for them to provide excellent customer experience and interaction to callers.
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Better productivity and workplace for call centre agents | selectvoicecom.com.au

Better productivity and workplace for call centre agents | selectvoicecom.com.au | Call Centre | Scoop.it

Attrition is very common in the Philippine call centre industry. Hiring, training and replacing agents in a short period of time accumulates more expenses. Read about how to avoid it.

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Improving agent listening and communication skills | selectvoicecom.com.au

Improving agent listening and communication skills | selectvoicecom.com.au | Call Centre | Scoop.it

Careful assessment and listening is essential in every customer service department. Successful calls are the result of an agent's effective communication and listening

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Addressing Outsourcing Matters | selectvoicecom.com.au

Addressing Outsourcing Matters | selectvoicecom.com.au | Call Centre | Scoop.it

Seeking the services of a Philippine contact centre is essential for a brand's increased customer service satisfactory rate. 

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Applying Filipino values in the Call Centre | selectvoicecom.com.au

Applying Filipino values in the Call Centre | selectvoicecom.com.au | Call Centre | Scoop.it

Simple everyday scenarios that let the Filipino culture help agents in their productivity.

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Handling call issues in a Philippine call centre | selectvoicecom.com.au

Handling call issues in a Philippine call centre | selectvoicecom.com.au | Call Centre | Scoop.it

Call Centres in the Philippines are considered efficient and effective if they strive for excellent customer service. Here are ways on how to live up to the standards

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Customers expect their needs to be met when speaking to customer service associates. Read all about how to resolve their issues when handling calls. 

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Maintaining Productivity in a Philippine Call Center

Maintaining Productivity in a Philippine Call Center | Call Centre | Scoop.it

Boosting employee morale, having adequate office equipment and others are some of the factors that can make the workforce more productive. Find out more.

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Save your online reputation with Call Center Outsourcing | Articles

Save your online reputation with Call Center Outsourcing | Articles | Call Centre | Scoop.it

Here are ways to avoid being in the center of social media drama.


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Ways to Increase Agents Product Knowledge | Articles

Ways to Increase Agents Product Knowledge | Articles | Call Centre | Scoop.it

Complete product knowledge is an important key for providing excellent customer service and experience to the customers.


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Most Effective Ways to Turn an Irate Customer into a Happy one | Articles

Most Effective Ways to Turn an Irate Customer into a Happy one | Articles | Call Centre | Scoop.it
Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. Executive Boutique, New York, California, Philippines

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Ways to reduce hold time and dropped calls in Call Centers

Ways to reduce hold time and dropped calls in Call Centers | Call Centre | Scoop.it

It is a customer’s worst nightmare to be put on hold. Find out how to make transactions easier for your customers and feedback better for the call center.


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Types of Industries that outsource to Philippine Call Centers | Articles

Types of Industries that outsource to Philippine Call Centers | Articles | Call Centre | Scoop.it
Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. Executive Boutique, New York, California, Philippines

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Hiring the right type of agent for your call center campaign | Articles

Hiring the right type of agent for your call center campaign | Articles | Call Centre | Scoop.it

Not all Philippine call centers are the same. Outsourcing companies may handle accounts that are not another company’s niche. Before outsourcing to a BPO, you have to check if the call center employs specialist or generic agents.


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Effects of good communication lines in a call center | Articles

Effects of good communication lines in a call center | Articles | Call Centre | Scoop.it

Philippine BPO centers that improve communication channels have employees who are more productive and motivated. When agents have the freedom of professionally communicating with each other, teams become stronger and will give better performance results.


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Managing the effects of stress in a call center | Articles

Managing the effects of stress in a call center | Articles | Call Centre | Scoop.it

Stress is a common experience in any workplace. There are many factors that make it possible. Meeting deadlines, shifting schedules or the pressure to make sure that customer concerns are met while keeping metrics high are only some of the stress contributors. Here are ways on how to manage them and stay productive.
 

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Correcting Call Centre Agent Mistakes | selectvoicecom.com.au

Correcting Call Centre Agent Mistakes | selectvoicecom.com.au | Call Centre | Scoop.it

Good etiquette is very important especially when talking to someone on the phone. Read about how to correct agent bad habits and avoid them for good.

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Call Center Outsourcing Concerns Answered

Call Center Outsourcing Concerns Answered | Call Centre | Scoop.it

Flexible, affordable offshore Philippine call center, business process outsourcing and virtual office assistants. Customized business support services, inbound and outbound call centers and virtual assistants for small and midsized businesses. 


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Outsourcing to a call center is very important for companies who want their customer service to excel.

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ExecutiveBoutique's curator insight, April 23, 2014 4:22 AM

Are you hesitant to hire a call center? Here are answers to the most common questions to make you change your mind. 

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Phililippine Call Centre Client Retention | selectvoicecom.com.au

Phililippine Call Centre Client Retention | selectvoicecom.com.au | Call Centre | Scoop.it

Find out what steps to make to maintain customer retention 

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Dealing with problem employees at a call centre | selectvoicecom.com.au

Dealing with problem employees at a call centre | selectvoicecom.com.au | Call Centre | Scoop.it

Problem employees are everywhere. Here are ways to deal with employees who take too much of your time because of their behavior.

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ExecutiveBoutique's curator insight, March 19, 2014 5:25 AM

Helpful tips for managers from any industry with difficult employees.