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Customer Relationship Management - 12 Bizarre Customer Service Queries [INFOGRAPHIC]

The customer service desk, one aspect of Customer Relationship Management, and 12 of the silliest requests ever to have graced the phone lines.
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Call Center Coaching: 5 Tips to Ensure Your Success

Call Center Coaching: 5 Tips to Ensure Your Success | Call Center Jobs | Scoop.it
Managing staff—in any form--is hard work and requires a well-stocked repertoire of people skills, business acumen, and the ability to juggle multiple projects...
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Contact Center Management: How to Develop an Effective Team

Contact Center Management: How to Develop an Effective Team | Call Center Jobs | Scoop.it

Cus­tomer ser­vice train­ing has been proven to increase team effec­tive­ness by pro­mot­ing the impor­tance of inter­nal cus­tomer ser­vice and team work.

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Leveraging Social CRM - 10 Tips for B2B Salespeople

Leveraging Social CRM - 10 Tips for B2B Salespeople | Call Center Jobs | Scoop.it
Social CRM (SCRM) has the potential to radically change all of this because social media is first and foremost about relationships. It puts the R back in CRM.
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The State of the Call Center 2012

The State of the Call Center 2012 | Call Center Jobs | Scoop.it

Effective phone support is easy to use and resolves customer issues quickly. Implementing the right technology can remove the barriers that prevent your call center from consistently delivering positive customer service experiences.

 
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How Customer Service on Social Media Helps Your Brand [Infographic]

How Customer Service on Social Media Helps Your Brand [Infographic] | Call Center Jobs | Scoop.it

If you don’t use social media as part of your customer service strategy yet – you should. Customers expect brands to maintain an active social media presence. They have a very strong voice, and social media really amplifies that voice exponentially.

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