ESL CALL CENTER CULTURE COSTA RICA
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ESL CALL CENTER CULTURE COSTA RICA
Many of the Central American offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the north American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the north, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.
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outsourcing costa rica, costa rica outsourcing,call center costa rica, call centers in costa rica, costa rican call center, costa rican call centers, BPO, business process outsourcing, business pro...

Costa Rica's Call Center is a state of the art outsourcing company located in the Central American country of Costa Rica.
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From day one, our new customer service and sales agents go through our specialized Early System Programming (ESP) where we train BPO agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making outbound cold calls, but not everyone has the ability to be a professional bilingual telemarketer that produces results. A call center agent may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain outbound BPO telemarketing campaigns.

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VIDEO ARCADE GAME ROOM AT COSTA RICA'S CALL CENTER

PURA VIDA. CCC has invested wisely in an employee "free play" arcade break room at our BPO company . I wanted to personally encourage all wealthy busines
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BPO INDUSTRY CELEBRATES A 10 YEAR ANNIVERSARY FOR COSTA RICA'S CALL CENTER
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Stretch 1984 Mercedes Benz 300D in Costa Rica

Stretch 1984 Mercedes Benz 300D in Costa Rica | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
This 1984 Mercedes Benz 300D appears to be an OEM factory made limo, and though its original delivery market is unclear, the small Euro bumpers and flush-fitting headlamps are definitely preferred. Described as reliable and economical, it certainly won't be quick as even standard wheelbase, nat
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1984 MERCEDES 300D W123 LONG WHEELBASE SEDAN LIMOUSINE COSTA RICA

1984 MERCEDES 300D W123 LONG WHEELBASE SEDAN LIMOUSINE COSTA RICA | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
The 1984 Mercedes 300D w123 Limousine Costa Rica offered a unique combination of luxury, exclusivity, economy and reliability that could not possibly be matched by any other brand making it the vehicle of choice by countless diplomats, executives and other such entities. These luxurious Mercedes 300D Long Wheelbase cars still command a strong demand internationally for its high degree of ride comfort and great spaciousness and predictably. Classic 300D Limos join the exclusive vehicle fleet of diplomatic embassies and the era\'s top celebrities and social elite. \n\nCCC purchased and is restoring a 1984 300d mercedes w123 long wheelbase sedan Limousine for all of COSTA RICA\'S CALL CENTER\'S clients. Her name is DAISY. \n\nRichard Blank, the proud owner of a classic Mercedes Limo, wanted a similar customer relationship experience just like the famous REMINGTON STEELE back in the 1980s. Yet, there was a lot of work to do that is still in progress: a custom made wood Art Deco wet bar, new chrome, black interior, killer paint job, limo tint, new rims and restored classic hub caps. We changed her to an automatic transmission and placed in the best alarm and sound system. Finally, a very special mix of retro style for the personal touch while crusing in style the beautful costal and city highways of Costa Rica. \n\nhttp://costaricascallcenter.blogspot.com/2017/04/300d-mercedes-w123-long-wheelbase-sedan.html\n\nhttp://barnfinds.com/limo-face-off-mercedes-300d-vs-ford-granada/#FXDhSyHQu9oOtffg.99\n\nhttp://bringatrailer.com/2015/08/18/stretch-1984-mercedes-benz-300d-in-costa-rica/\n Slideshow 7578340 by richardblank
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CLASSIC 1984 MERCEDES 300D W123 LONG WHEELBASE LIMOUSINE COSTA RICA

CLASSIC 1984 MERCEDES 300D W123 LONG WHEELBASE LIMOUSINE COSTA RICA | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
CCC purchased and is restoring a 1984 300d mercedes w123 long wheelbase sedan Limousine for all of COSTA RICA'S CALL CENTER'S clients. Her name is DAISY.

Richard Blank, the proud owner of a classic Mercedes Limo, wanted a similar customer relationship experience just like the famous REMINGTON STEELE back in the 1980s. Yet, there was a lot of work to do that is still in progress: a custom made wood Art Deco wet bar, new chrome, black interior, killer paint job, limo tint, new rims and restored classic hub caps. We changed her to an automatic transmission and placed in the best alarm and sound system. Finally, a very special mix of retro style for the personal touch while crusing in style the beautful costal and city highways of Costa Rica. – A photo slideshow on PowerShow.com - id: 86daa0-Yzg3N
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Richard Blank | LinkedIn

Ver el perfil profesional de Richard Blank (Costa Rica) en LinkedIn. LinkedIn es la red de negocios más grande del mundo que ayuda a profesionales como Richard Blank a encontrar contactos internos para recomendar candidatos a un empleo, expertos de un sector y socios comerciales.
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RichardBlank's DeviantArt Gallery

RichardBlank's DeviantArt Gallery | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
DeviantArt is the world's largest online social community for artists and art enthusiasts, allowing people to connect through the creation and sharing of art.
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CALL CENTER VIDEO ARCADE MACHINE | Flickr - Photo Sharing!

CALL CENTER VIDEO ARCADE MACHINE | Flickr - Photo Sharing! | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
CALL CENTER VIDEO ARCADE MACHINE
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Richard Blank (richardblank)

Richard Blank (richardblank) | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona
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Costa Rica's Call Center

Costa Rica's Call Center | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
Costa Rica's Call Center, San José (Costa Rica). 1172 J’aime · 17 en parlent · 13 personnes étaient ici. CALL CENTER IN COSTA RICA
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Richard Blank - Google+

Richard Blank - Google+ | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
Richard Blank - Telemarketing Professor - COSTA RICA - Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.

At the beginning of the decade, Mr. Blank
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VIDEO ARCADE GAME ROOM AT COSTA RICA'S CALL CENTER - YouTube

PURA VIDA. CCC has invested wisely in an employee "free play" arcade game room at our outsourced call center. I wanted to personally encourage all wealthy bu...
richardblank's insight:



Today, CCC firmly stands behind having our call center employees experience the authentic arcade sounds, sights and real time retro competition.
Our new video arcade room has given CCC another strong gust of wind in our sails. Costa Rica's Call Center will continue to reward our amazing staff by a pace of 1 new arcade machine per 44 new telemarketing agents hired and hitting their monthly quota.

The employee friendly call center environment became more pleasurable immediately which can offset a demanding telemarketing career. Any BPO boss could only imagine and wish for laughter, smiles, spirited jokes and high energy at their LATIN AMERICA N office on a Monday morning before shift.
The reality today is that CCC has become the only call center to have gifted their entire staff a video arcade game room to have fun, period. All agents are given the option to arrive early to play the games or they may choose to stay inside and enjoy the machines during the evening while waiting for their ride to safely take them home.
A smart motivational technique used for CCC BPO agents is to compete on the machines in the game room.

One way in which a telemarketer's confidence could be made stronger or broken down is through an arcade experience during their work day. LATIN AMERICA Ns have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks.

In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in LATIN AMERICA by creating a strategic play environment.
High end arcade video games will reinforce a call center agent's focus, mind set to win and motor skills while off of the phones during their free time. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade.
More new friendships have blossomed in the game room at CCC call center LATIN AMERICA.

Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC. To date, Costa Rica's Call Center is the only BPO in LATIN AMERICA with a retro arcade game room, period.

The average age of our LATIN AMERICA N call center agents correspond with the virtual gaming boom. Every CCC agent that grew up mastering Nintendo has amazing skills and a strategic thought process.

Combining a bilingual telemarketer's gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense for any outsourcing company.

Everyone in LATIN AMERICA that works at a call center possesses certain cognitive attributes to win an arcade game. Naturally, the CCC staff will harness and transfer that energy and high confidence to a telemarketing floor after a hot streak in the game room.

The new generation of online gamers has stated that they prefer the feel of an authentic arcade game machine setup: joystick, eye level monitor and properly spaced buttons. CCC wants to bring back the real unique arcade game experience to LATIN AMERICA for all telemarketers verses a hand held controller game that is found on any standard flat screen TV in San Jose.

All video arcade games at CCC are free for our highly engaged employees.

Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward to CCC. The most common reaction from the agents is that they are "letting off steam". CCC telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette.
CCC personally challenges all business owners to incorporate a video arcade within their establishment and not to charge a cent.
It is obvious that we take care of our employee's well mental state while bonding through other mediums besides long meetings or just traditional work place activities that produce average telemarketing results.

Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen.

Bottom line, make our meetings productive in multiple ways when communicating with today's new work place demographic in call centers.
Recess play has been lost in memories of youth and days long gone. Not at CCC. We ensure that everyone knows how to enjoy their time and has fun at least once a day at our call center.

Telemarketing and video games do have something in common regarding performance, success, higher retention and employee satisfaction.

A professional telemarketer's natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break.

Our gamification call center has a solution to chain smoking telemarketers. The BPO agents are smoking less at Costa Rica's Call Center. Does this industry create stress? Yes it does. Yet, many forgo a smoke break to spend 15 minutes playing the video games to relax and increase their health. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room.

CCC promotes the best environment as to find a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer from CENTRAL AMERICA leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.

Free gamification play for all CCC agents, period. The games are a gift to all of the hard working telemarketers in LATIN AMERICA. Some companies charge their employees to play their games. Our call center staff has earned their retro arcade game room which is now famous for being the best in LATIN AMERICA.
We have the space for the arcade and plenty of electricity to entertain over 100 telemarketing agents during their free time. The recreational advantage at our call center speaks volumes and has yet to be matched in LATIN AMERICA let alone COSTA RICA. Once the word spread, the private arcade was packed since day 1 with our amazing staff having a great time.

The arcade boom of the 1980s was represented by a quarter that would reserve your spot. At CCC, we work on an honor system and it shows since everyone is given a turn to play. Naturally, some gamers last longer than others and show an old playground dominance mentality on the arcade machines which appears to be respected in LATIN AMERICA.

There may be a queue on our predictive dialer, but there is never a long wait to start playing arcade games at CCC LATIN AMERICA.

https://www.facebook.com/groups/124243581255385/

https://www.youtube.com/watch?v=cYE04hh6BwM

www.outsourcingtocostarica.com

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BEST CALL CENTER EXPERIENCE TELEMARKETING ESL TRAINING http://www.BILINGUALVIRTUALEXECUTIVEASSISTANTS.CO

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Costa Rica's Call Center Public Group | Facebook

Costa Rica's Call Center Public Group | Facebook | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
Costa Rica's Call Center has 26,604 members. Costa Rica’s Call Center (CCC) is a state of the art outsourcing company located in the Centra
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BPO INDUSTRY CELEBRATES A 10 YEAR ANNIVERSARY FOR COSTA RICA'S CALL CENTER
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Limo Face Off: Mercedes 300D Vs Ford Granada

Limo Face Off: Mercedes 300D Vs Ford Granada | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
So, you own a classic car. What does it do? Does it go on Sunday drives, finding solace on country lanes? Does it take up space in the garage, consuming time and funds with abandon? The... more»
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CLASSIC MERCEDES 300D W123 LIMOUSINE IN COSTA RICA

CLASSIC MERCEDES 300D W123 LIMOUSINE IN COSTA RICA | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
CCC purchased and is restoring a 1984 300d mercedes w123 long wheelbase sedan Limousine for all of COSTA RICA'S CALL CENTER'S clients. Her name is DAISY.

Richard Blank, the proud owner of a classic Mercedes Limo, wanted a similar customer relationship experience just like the famous REMINGTON STEELE back in the 1980s. Yet, there was a lot of work to do that is still in progress: a custom made wood Art Deco wet bar, new chrome, black interior, killer paint job, limo tint, new rims and restored classic hub caps. We changed her to an automatic transmission and placed in the best alarm and sound system. Finally, a very special mix of retro style for the personal touch while crusing in style the beautful costal and city highways of Costa Rica.

The 1984 Mercedes 300D w123 Limousine offered a unique combination of luxury, exclusivity, economy and reliability that could not possibly be matched by any other brand making it the vehicle of choice by countless diplomats, executives and other such entities. These luxurious Mercedes 300D Long Wheelbase cars still command a strong demand internationally for its high degree of ride comfort and great spaciousness and predictably. Classic 300D Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite.
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CLASSIC-1984-MERCEDES-300 W123 LONG WHEELBASE SEDAN LIMOUSINE COSTA RICA

The 1984 Mercedes 300D w123 Limousine Costa Rica offered a unique combination of luxury, exclusivity, economy and reliability that could not possibly be matched by any other brand making it the vehicle of choice by countless diplomats, executives and other such entities. These luxurious Mercedes 300D Long Wheelbase cars still command a strong demand internationally for its high degree of ride comfort and great spaciousness and predictably. Classic 300D Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite.

CCC purchased and is restoring a 1984 300d mercedes w123 long wheelbase sedan Limousine for all of COSTA RICA'S CALL CENTER'S clients. Her name is DAISY.

Richard Blank, the proud owner of a classic Mercedes Limo, wanted a similar customer relationship experience just like the famous REMINGTON STEELE back in the 1980s. Yet, there was a lot of work to do that is still in progress: a custom made wood Art Deco wet bar, new chrome, black interior, killer paint job, limo tint, new rims and restored classic hub caps. We changed her to an automatic transmission and placed in the best alarm and sound system. Finally, a very special mix of retro style for the personal touch while crusing in style the beautful costal and city highways of Costa Rica.

http://costaricascallcenter.blogspot.com/2017/04/300d-mercedes-w123-long-wheelbase-sedan.html

http://barnfinds.com/limo-face-off-mercedes-300d-vs-ford-granada/#FXDhSyHQu9oOtffg.99

http://bringatrailer.com/2015/08/18/stretch-1984-mercedes-benz-300d-in-costa-rica/
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300D Mercedes W123 Long Wheelbase Sedan Costa Rica

300D Mercedes W123 Long Wheelbase Sedan Costa Rica | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
CCC purchased and is restoring a 1984 300d mercedes w123 long wheelbase sedan Limousine for all of COSTA RICA'S CALL CENTER'S clients
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VIDEO ARCADE GAME ROOM AT COSTA RICA'S CALL CENTER - YouTube

PURA VIDA. CCC has invested wisely in an employee "free play" arcade game room at our outsourced call center. I wanted to personally encourage all wealthy bu...
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Richard's Likes | StumbleUpon.com

Richard's Likes | StumbleUpon.com | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it
Follow other StumbleUpon users to see their favorite websites, videos, photos and images from across the Web.
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Today, CCC firmly stands behind having our call center employees experience the authentic arcade sounds, sights and real time retro competition.
Our new video arcade room has given CCC another strong gust of wind in our sails. Costa Rica's Call Center will continue to reward our amazing staff by a pace of 1 new arcade machine per 44 new telemarketing agents hired and hitting their monthly quota.

The employee friendly call center environment became more pleasurable immediately which can offset a demanding telemarketing career. Any BPO boss could only imagine and wish for laughter, smiles, spirited jokes and high energy at their LATIN AMERICA N office on a Monday morning before shift.
The reality today is that CCC has become the only call center to have gifted their entire staff a video arcade game room to have fun, period. All agents are given the option to arrive early to play the games or they may choose to stay inside and enjoy the machines during the evening while waiting for their ride to safely take them home.
A smart motivational technique used for CCC BPO agents is to compete on the machines in the game room.

One way in which a telemarketer's confidence could be made stronger or broken down is through an arcade experience during their work day. LATIN AMERICA Ns have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks.

In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in LATIN AMERICA by creating a strategic play environment.
High end arcade video games will reinforce a call center agent's focus, mind set to win and motor skills while off of the phones during their free time. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade.
More new friendships have blossomed in the game room at CCC call center LATIN AMERICA.

Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC. To date, Costa Rica's Call Center is the only BPO in LATIN AMERICA with a retro arcade game room, period.

The average age of our LATIN AMERICA N call center agents correspond with the virtual gaming boom. Every CCC agent that grew up mastering Nintendo has amazing skills and a strategic thought process.

Combining a bilingual telemarketer's gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense for any outsourcing company.

Everyone in LATIN AMERICA that works at a call center possesses certain cognitive attributes to win an arcade game. Naturally, the CCC staff will harness and transfer that energy and high confidence to a telemarketing floor after a hot streak in the game room.

The new generation of online gamers has stated that they prefer the feel of an authentic arcade game machine setup: joystick, eye level monitor and properly spaced buttons. CCC wants to bring back the real unique arcade game experience to LATIN AMERICA for all telemarketers verses a hand held controller game that is found on any standard flat screen TV in San Jose.

All video arcade games at CCC are free for our highly engaged employees.

Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward to CCC. The most common reaction from the agents is that they are "letting off steam". CCC telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette.
CCC personally challenges all business owners to incorporate a video arcade within their establishment and not to charge a cent.
It is obvious that we take care of our employee's well mental state while bonding through other mediums besides long meetings or just traditional work place activities that produce average telemarketing results.

Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen.

Bottom line, make our meetings productive in multiple ways when communicating with today's new work place demographic in call centers.
Recess play has been lost in memories of youth and days long gone. Not at CCC. We ensure that everyone knows how to enjoy their time and has fun at least once a day at our call center.

Telemarketing and video games do have something in common regarding performance, success, higher retention and employee satisfaction.

A professional telemarketer's natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break.

Our gamification call center has a solution to chain smoking telemarketers. The BPO agents are smoking less at Costa Rica's Call Center. Does this industry create stress? Yes it does. Yet, many forgo a smoke break to spend 15 minutes playing the video games to relax and increase their health. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room.

CCC promotes the best environment as to find a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer from CENTRAL AMERICA leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.

Free gamification play for all CCC agents, period. The games are a gift to all of the hard working telemarketers in LATIN AMERICA. Some companies charge their employees to play their games. Our call center staff has earned their retro arcade game room which is now famous for being the best in LATIN AMERICA.
We have the space for the arcade and plenty of electricity to entertain over 100 telemarketing agents during their free time. The recreational advantage at our call center speaks volumes and has yet to be matched in LATIN AMERICA let alone COSTA RICA. Once the word spread, the private arcade was packed since day 1 with our amazing staff having a great time.

The arcade boom of the 1980s was represented by a quarter that would reserve your spot. At CCC, we work on an honor system and it shows since everyone is given a turn to play. Naturally, some gamers last longer than others and show an old playground dominance mentality on the arcade machines which appears to be respected in LATIN AMERICA.

There may be a queue on our predictive dialer, but there is never a long wait to start playing arcade games at CCC LATIN AMERICA.

https://www.facebook.com/groups/124243581255385/

https://www.youtube.com/watch?v=cYE04hh6BwM

www.outsourcingtocostarica.com

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Costa Rica's Call Center is a BPO outsourcing company offering key telemarketing services to small and medium sized businesses.

Costa Rica's Call Center is a state of the art outsourcing company located in the Central American country of Costa Rica.
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richardblank's home

richardblank's home | ESL CALL CENTER CULTURE COSTA RICA | Scoop.it

The calling lists are not extinguished on the first contact as they are worked diligently and kept current until all potential outsourced leads are in your sales rotation. Since Central America bilingual sales people are typically the highest paid call center employees in an offshore organization, it makes sense to provide them pre-qualified leads so that their telemarketing production is highest by selling and not by cold calling.

Identifying and qualifying a prospect can be an expensive and complex task. It becomes even more so if you do not have mechanisms in place to capture that information for a sale. There will always be a set of well-matched candidates for the purchase of your product or service within a larger set of poorly matched candidates that must be filtered. The logical question is, do you personally have the time and energy to achieve new leads and reconnect with all prospects, including past and current clients? Your nearshore solution is to leave the prospecting calls to our Latin America call center so we can supply qualified hot leads, define the interest gauge of the prospect and determine the sales potential for you.

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