By Outsourcing Call Centers to India Clients want more than Cost Savings
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Practical Tips to Become Successful Outsourced Call Center

Practical Tips to Become Successful Outsourced Call Center | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
In order to become a renowned call center of your region, the outsourcing vendors can apply multiple techniques. Involving client’s representative to design training sessions and having a strong disaster recovery plan are necessary for contact centers.
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In order to become a renowned call center of your region, the outsourcing vendors can apply multiple techniques. Involving clients to design training sessions, focusing on reduction of call center attrition and having a strong disaster recovery plan are necessary for contact centers.
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call center supervisor - exhibiting the skills

call center supervisor - exhibiting the skills | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
The growth of a call center depends upon the quality of services provided by the calling agents. Therefore, it is the primary responsibility of the supervisor to monitor the calls at regular intervals.
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Contact Center supervisor are expected to excel at a variety of roles and responsibilities, epitomizing the title of “multi-tasker.” Not only must they manage representative, but also handle challenging customers, organize shifts, report call center metrics to call center management and ensure that quality objectives are being achieved.
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Manage a Massive Work Force in an International Call Center - Read It

Manage a Massive Work Force in an International Call Center - Read It | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Whether it is an inbound call center or outbound call center it is great challenge to forecast the non-phone activities.
CallCentersIndia's insight:
When we talk about workforce management it mainly deals with staffs in a business who are directly involved in the production a product or who perform a form a service; which ensures that the business benefits from the employee productivity. Read here how you can manage massive workforce in international call center.
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How to Become a Customer-Centric Call Center?

How to Become a Customer-Centric Call Center? | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
In order to turn your call center into customer-centric organization, you can encourage active listening among your executives. You can also focus on right call center metrics along with planned training of the agents.
CallCentersIndia's insight:
In order to turn your call center into customer centric organization, you can encourage active listening among your call center executive. You can also focus on right call center metrics along with planned training of the agents. Read below steps to create a more customer centric call center which include Visible, Customer-Focused Leadership, Understand Your Customers, Feedback Encourages improvements and Personalize Customer Experience.
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Factors to Analyze While Choosing Call Center Outsourcing Vendor

Factors to Analyze While Choosing Call Center Outsourcing Vendor | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
For choosing right call center for the business, the companies must analyze quality management efforts, expertise of customer support team and technological resources of the outsourcing vendor.
CallCentersIndia's insight:
For choosing the right call center for the business, the companies must analyze quality management efforts, expertise of customer support team and technological resources of the outsourcing vendor. Vcare Call Center is one such renowned vendor, which is inclined to offer success-oriented solution to its clients. Read here factors to analyze while choosing call center outsourcing partner.
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3 mantras to become the best customer service center

3 mantras to become the best customer service center | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Having a superior call center to serve as Customer Service Center is then a top priority for any business enterprises.
CallCentersIndia's insight:
Having a superior call center can be a valuable tool for any business to utilize. Because your contact center is the central point of interaction between your company and its customers, it’s important that your contact center and its agents be as effective as possible at increasing sales and providing great customer service. Here are some tips for best customer service center which include, Remember to Clarify Customer Complaints, Be Fast – Consistently, Make Proactive Service Contacts, Make Sure Self-Service Does Not Mean Poor Service, Have Faith in your Front Line Customer Service Staff and Work for and with People who believe in Service Excellence.
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Customer Survey- How to Make it Effective?

Customer Survey- How to Make it Effective? | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
This process involves a great research and at the same time, it consumes a major part of time in both sides.
CallCentersIndia's insight:
Whether you’re testing out new products or want response about your customer service, there comes a time when every business can benefit from a customer survey. Some important point for creating valuable customer survey which include, Do Preliminary Research, Determine the Target for Your Survey, Create an Enticing Subject Line, Write Simple Questions, Prioritize Your Questions, Add Your Own Branding, Focus On the Narrative, Not the Number, Choose Survey Methods that Garner Real Information in Real Time and ACT Upon the Results.
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Call Center Technology Tips - Workforce Management Software

Call Center Technology Tips - Workforce Management Software | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Workforce management software is an essential technology for modern call centers.
CallCentersIndia's insight:
As productivity tools, workforce management (WFM) solutions benefit the contact center, its agents and customers. The WFM technology not only provides more freedom to the employees over their work, but it also reduces a lot of overhead costs that would go into administration. This software permits you to track your workforce in numerous ways, keeping tabs on numbers of employees, on their punctuality, on their number of hours worked and more.
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Want to Make Your Contact Center Team Productive? Read Them Now!

Want to Make Your Contact Center Team Productive? Read Them Now! | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
The induction to a training session is not the only pillar that builds their level but there are certain other factors that enrich them to have a better work flow.
CallCentersIndia's insight:
The call center team performance is one of the most discussed topics about the grooming of the calling agents and how they can build a better confidence level in their working time. If you and your team are highly productive there is always a room for improvement. Here are some tips for call center senior how they improve their team productivity.
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It is never too late to play the trump card of outsourcing

It is never too late to play the trump card of outsourcing | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
The benefits of outsourcing are not restricted to profits via reduced expenditure.
CallCentersIndia's insight:
The trend of outsourcing is building more momentum and it offers major benefits if done the right way. Call Center outsourcing company can give you much higher margins, enable you to focus on more high-fee value-add activities and enable growth or flexibility. You can achieve so much having effectively a high ROI human resource on tap. An outsourcing partner is the only one who assures you that any call does not go unanswered.
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How do I - handle stress in my team?

How do I - handle stress in my team? | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Dealing with difficult or angry customers, Lack of time away from the phone, Having to keep on top of administration, Poor team work or lack of support from colleagues
CallCentersIndia's insight:
Call Center work can be stressful.  So how can we ensure that call agents can remain stress free? Here are some supportive tips for call centre managers on how to be more productive and manage stress in team which include Be Nice to the nastiest customers, have fun with colleagues, Mirror the caller’s speaking style, Avoid getting frustrated, De-Stress and do something you enjoy, Set up a morale motivation committee, Open-handed management, De-Clutter Your Desk and Improve internal communication.
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How Vcare Became Trusted Brand in Call Center Industry

How Vcare Became Trusted Brand in Call Center Industry | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
With around 17 years in call center industry, Vcare continues to evolve through utilization of several management trends and customer support techniques. Multichannel support, data mining exercises and workforce management have turned the firm into renown
CallCentersIndia's insight:
With around 17 years in call center industry, Vcare continues to evolve through utilization of several management trends and customer support techniques. Multichannel support, Data Mining exercises and workforce management have turned the firm into renowned outsourcing vendor.
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How Vcare’s Billing & OSS Solutions Revolutionized the Telecom Sector?

How Vcare’s Billing & OSS Solutions Revolutionized the Telecom Sector? | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Vcare Call Center is a renowned firm that introduced telecom billing and OSS solution for the telecom sector. This system automated the billing process, minimized the errors and gave better satisfaction to telecom subscribers.
CallCentersIndia's insight:
Vcare Call Center is a renowned firm that introduced telecom billing and OSS Solution for the telecom sector. Vcare’s Billing and OSS Solutions system is utilized by several telecom service providers from various countries. It is also implemented by those firms which plan to expand their services in other countries. Vcare’s OSS Systems have four main components which include: The Use of Standardized Data Structures and Applications, Support for Process Automation, Collection and Storage for a Wide Variety of Operational Data and Supporting Technologies.
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10 Reasons - Why You Should Be Work In A BPO

10 Reasons - Why You Should Be Work In A BPO | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Finished college and planning to join a BPO ? You get good food for free and lots of recreational activities like gym, swimming pool, billiards, Internet for free.
CallCentersIndia's insight:
Call center agent also means great benefits galore. On best of the high pay that they are receiving, employees get other advantages such as HMO coverage and allowances. Read here benefit of working as a call center agent in international call center.
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7 Techniques to Reduce Agent Attrition in Call Centers

7 Techniques to Reduce Agent Attrition in Call Centers | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Call centers need to apply a blend of techniques for reducing attrition at the workplace. Proper orientation of new agents, recognition of efforts along with promotions on regular basis is necessary to ensure that employees prefer to stay with your firm.
CallCentersIndia's insight:
Call centers need to apply a blend of techniques for reducing attrition at the workplace. Proper orientation of new agents, recognition of efforts along with promotions on regular basis is necessary to ensure that employees prefer to stay with your firm.
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The Ten on Ten Tips To Improve Call Center Listening Skills

The Ten on Ten Tips To Improve Call Center Listening Skills | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
The major chunk of services comprises listening patiently about the complaints, feedback and requests from customers.
CallCentersIndia's insight:
The role of the customer calling representative in handling the customers is a key role in developing ethical business relations with their clients. Improving the listening skills of call center agent within the call center is vital. Here are some of the tips that will surely help the calling agents to perform better.
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Tips to Stop Attrition in Call Centers

Tips to Stop Attrition in Call Centers | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
UK contact centre industry wastes close to half a million pounds every month as a result of its average 24% staff attrition rate. Live testing of agents, which is called mock call.
CallCentersIndia's insight:
In the current Call Centre industry, the attrition rate can often cause problems and may be as high as 20 or 30% annually. Read here some effective steps to help reduce call center agent attrition which include, Optimize recruiting and hiring, Enhance training programs, Enhance customer satisfaction focused monitoring, Establish clear communication channels, Enhance recognition and rewards programs, Provide skill development programs, Offer continuous opportunities for promotion, Provide excellent software and tools, Improve work conditions, Learn to recognise and appreciate good work, Let employees know they are valued, Focus on Metrics that Drive Positive Agent Experience, Maintain a Culture of Agent Ownership and Perpetuate Cross-Functional Feedback Systems.
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Choosing the 'Best One' for your Call Center Needs

Choosing the 'Best One' for your Call Center Needs | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
BPO business in India has been expanding and has known no bounds as more and more companies are selecting India for their business needs.
CallCentersIndia's insight:
No doubt, the core thing for your business is choosing the result oriented call center outsourcing partner. Because you are selecting a partner that is an extension of your business. But it is very difficult to find best call center outsourcing partner. Read here how you can choose best partner for call center outsourcing services.
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10 Tips to Write Effective RFP for Call Center Outsourcing

10 Tips to Write Effective RFP for Call Center Outsourcing | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Companies must use a proper blend of technique to prepare finest request for proposal (RFP) while choosing call centers. Some tips include asking hypothetical questions and adding graphs.
CallCentersIndia's insight:
Companies must use a proper blend of technique to prepare finest request for proposal (RFP) while choosing call centers. RFP provides a detailed picture of your needs to the vendor that ensures that process runs smoothly in the future. Some tips include asking hypothetical questions, adding graphs and statistics and asking about vendor’s technology in detailed manner.
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Why Companies Prefer Outsourcing of Technical Support Process?

Why Companies Prefer Outsourcing of Technical Support Process? | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
A company can attain multiple advantages by outsourcing technical support process. Major advantages include access to technically skilled staff, rise control and flexibility in the services.
CallCentersIndia's insight:
In the competitive business environment, the importance of technical support outsourcing is increasing. If you want to rapid growth in business, you might to require a dedicated and experienced outsourcing partner who will work around the clock and deliver higher value to customers. A company can attain multiple advantages by outsourcing technical support process. Major advantages include access to technically skilled staff, rise control and flexibility in the services.
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Ten Top Things to Consider before finalizing Call Center Outsourcing

Ten Top Things to Consider before finalizing Call Center Outsourcing | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
BPO contact center and one stop shop for ll your business needs, however you need to know that they have the capabilities, infrastructure and manpower to do so.
CallCentersIndia's insight:
Have you reached the point where call center outsourcing service has immediate necessity? Congratulations on your expanding business. Here are some points to consider before finalizing call center outsourcing partner. Important point which include, Experience and expertise, Customer support representative, call volume, Accent, Specialization, Redundancy & Disaster planning, Quality improvement, Latest technology, Have You Researched?, Follow-up, Security and get the right support for your program.
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How to be a Good Customer Care Executive?

How to be a Good Customer Care Executive? | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Our management team has over 25 years of combined call centers experience and providing call center outsourcing, help desk/technical support services, back office services and etc. Our voice quality is unparalleled because of our Enterprise Class CISCO IP
CallCentersIndia's insight:
Customer cares representatives are the key strength for any successful organization, and keep you connect with your potential customers. Here are some basic customer service skills that are essential for success in the customer service industry which include Superior Communication Skills, Knowledge of the Product, Time Management Skills, Willing to go the Extra Mile to Please Customers, Ability to "Read" Customers, Continuous Improvement, A Good Work Ethic and Persuasion Skills.
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How to Build Good Rapport over Telephonic Conversations

How to Build Good Rapport over Telephonic Conversations | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Offshore call centers are always trying to build rapport with the callers in order to achieve desired results. Further, a comfortable ‘state’ where both the parties can talk comfortably is most effective for the business.
CallCentersIndia's insight:
Call Center agents can be the first and only contact point for customers. Thus, positive interactions with well-trained agent will increase customer lifetime value and brand awareness. Here are some essential tips for excellent call center etiquette which include Start the conversation with a ‘warm up’, Be sensitive to the tone of your voice, Use words that your caller uses, Let the caller know you are listening, Use the Name, Ask the right questions, Speak clearly, Be professional and Be confident.
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Which Industries are Inclined Towards Customer Support Outsourcing?

Which Industries are Inclined Towards Customer Support Outsourcing? | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
Call center outsourcing comes with numerous benefits due to which multiple industries are inclined towards this practice. Telecom sector, healthcare and real estate are major industries that cannot function effectively without customer care process.
CallCentersIndia's insight:
In today’s business oriented & competitive world, building best relationship with customers is incredibly important to achieve success.  Call centre companies have been highly popular and praised worldwide. Call Center Outsourcing comes with numerous benefits due to which multiple industries are inclined towards this practice. Telecom sector, Health care and Real Estate are some major industries that cannot function effectively without a robust customer care process.
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Customer Service Challenge: Handling Irate Callers

Customer Service Challenge: Handling Irate Callers | By Outsourcing Call Centers to India Clients want more than Cost Savings | Scoop.it
As people grow older, anger comes more easily than a smile. Scolding becomes a habit and frustration becomes a lingering emotion. Customer Care Agents are unfortunately an easy punching bag.
CallCentersIndia's insight:
As a customer service call center agent, this is the biggest challenge to face angry callers on a daily basis. How you can handle these types of angry callers. Read here some basic steps to handling an irate caller. Let the Client Vent, Without Interrupting, Help the Client Focus on Their Current Needs, Actively Listen, Allow the Client to Express their Opinions, Never Argue Back, Kill Them with Kindness, Acknowledge the Client's Emotions and Apologize, if Appropriate and Relieve Your Stress.
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