Business Plans
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In business...Know you numbers!

I was helping a young entrepreneur with his business plan this week. In the midst of the process he asked me about bookkeeping. I told him that HE had to be his own bookkeeper. He was aghast and said: “I haven’t got the time for that!”; to whic...
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Hiring a lawyer for your Small Business

If you are starting a new business, hire a lawyer now – right now. You may not need one today; however you will for sure need one soon and often. You are the customer in this case; so go and find someone who you like. Meet him or her and see if you...
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Avoid these mistakes when writing a Business Plan

When most people think about writing a business plan their palms get clammy and they reach for a spoon to dig out their eyes. Then, when they start, they do it all wrong.  I have identified the 3 major mistakes that entrepreneurs make when writing a...
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Hiring a lawyer for your Small Business

If you are starting a new business, hire a lawyer now – right now. You may not need one today; however you will for sure need one soon and often. You are the customer in this case; so go and find someone who you like. Meet him or her and see if you...
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Why restaurants need a bookkeeper

As a restaurant owner, you are very busy with and more times than not, have something on your mind. Who will be on the door tonight? Did we prep the kitchen enough for the big game? Ar the servers remembering that new training we implemented? Then th...
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Your only as good as your worst employee

In any restaurant you have the employee who just doesn’t fit or won’t play. Everyone knows they don’t fit but they stay on the schedule because the owner/manager thinks they NEED them. They don’t. There is always going to be a “worst” emp...
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Sugar bowls tell you about cleanliness

If you want to know how well a restaurant is managed, take a sugar bowl, remove all the little packets of sugar and sweetener and see what you find in the bottom of the bowl. If the bottom of the bowl is clean, the kitchen will be clean and if not, j...
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Restaurant Rant: Check the damn men's room

How many times have you gone into a washroom at a restaurant and been met with a disaster.  Paper towels everywhere, water coming from somewhere, a stink you can’t put your finger on, garbage overflowing and more. How can that possibly be? How can...
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Comment cards in restaurants are useless

I have been a customer at restaurants for years and the one thing that still never ceases to amaze me is how useless a comment card is. We dutifully fill them out and nothing changes. Why? If there is a negative comment the comment never sees the lig...
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A bartenders true job is not to serve drinks

When someone goes to the bar rather than asking to sit at a table, they do so for a reason. They want someone to talk to. Think about it. If you were going to a restaurant and wanted to be left alone to work or get something straightened out in your ...
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Decaf coffee tells you how well a restaurant is run

You can tell how well a business is run by the promptness of the delivery of de-caf coffee. If it arrives immediately you can be assured that it is the same coffee that was made hours previously.  There aren’t a lot of de-caf drinkers out there so...
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How to write a winning business plan

The secret to a truly successful business plan lies in your financial piece. If your forecast is realistic (and profitable) then banks will lend. The one thing you don't need in the modern business environment is a 300 page business plan filled with ...
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Positve attitudes outside of business can increase revenues

This article is by Ross H Morgan.   If you are struggling at work, struggling with your finances, struggling with your happiness, NOT closing deals or NOT getting YES’s anymore…it is most likely because of your attitude. Your mental st...
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3 Biggest Mistakes in writing a Business Plan

When most people think about writing a business plan their palms get clammy and they reach for a spoon to dig out their eyes. Then, when they start, they do it all wrong.  I have identified the 3 major mistakes that entrepreneurs make when writing a...
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3 Biggest Mistakes in writing a Business Plan

When most people think about writing a business plan their palms get clammy and they reach for a spoon to dig out their eyes. Then, when they start, they do it all wrong.  I have identified the 3 major mistakes that entrepreneurs make when writing a...
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Priorities for a small business

If you are going to be successful in business you have to understand what is important. Being busy is NOT important. Working hard is NOT important. Looking successful is NOT important. If you are always running around and working from dawn to dusk th...
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Put your best people on the door

I love it when the host or hostess at a restaurant can’t “read” people. It is so obvious. There are different reasons why you are at a restaurant. Maybe you want a quiet family dinner. Maybe you want to have raucous good time or maybe this is y...
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Truth wins in the restaurant business

Restaurant hosts and hostesses are taught to lie at a very early time in their employment cycle. “How long will it be?” Five minutes? Right and then they argue with you when you challenge them. Just think if the door person was honest. If I hea...
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Marketing and sales are two different things

The restaurant business is full of stores that spend thousands of dollars on marketing and then do a poor job on sales. Getting people to the door is the job of the marketer.  That is done by advertising or setting up reward programs or using social...
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Let your servers be themselves

I see too often in the restaurant business where the owner/manager tries to change people to be the same as everyone else. How wrong is that? Robotic servers have no charm and look and feel wooden. Instead, the owner/manager should let people be them...
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Restaurant training is all about the best service

The purpose of training is simple. Get your employees thinking about the customer;  “What does this person think is outstanding service?” If they have been trained properly the employee will not be worrying about anything else. An untrained e...
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A bartenders true job

When someone goes to the bar rather than asking to sit at a table, they do so for a reason. They want someone to talk to. Think about it. If you were going to a restaurant and wanted to be left alone to work or get something straightened out in your ...
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Does Your Website Make You Money?

"Your website is an extension of your office and your sales team. It needs to make you money just like people do and when it's not, it is time for training."   The following is an article from Ross H Morgan.     91% is the number ...
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Make time in the restaurant business

The restaurant business never slows down. It doesn't take breaks. It doesn't go on vacation. It can seem like there is never enough time in the day but unfortunately you have to make time. If you can't then consider taking a look within. You might so...
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Hiring attitude over talent

When you are either in business or thinking of going into business it is imperative to hire the right people.  Remember, you are only as good as your worst employee.  When hiring employees, managers are frequently faced with the age-old question...
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