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IRCTC offers train tickets on non-internet mobile phones from July 1 - Business Standard

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In an effort to ease its ticketing services to facilitate passengers and to tap the mobile phone market, Indian Railways Catering and Tourism Corporation (IRCTC),a public sector undertaking of the ministry of railways, will be launching  a pilot project of ticketing through non-internet-based mobile phones with effect from July 1 onwards.

The project will enable people using non-internet based mobile phones to easily access railway ticketing services through SMS/Interactive Voice Response System/ Unstructured Supplementary Service Data (USSD). “The scheme is user-friendly, secure and also eco-friendly, as no print out is required,” a railways ministry statement said. The plan was announced in the railways Budget this year.


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Railways to launch SMS-based service for hygiene complaints - Daily News & Analysis

Railways to launch SMS-based service for hygiene complaints - Daily News & Analysis | Bulk SMS Services In Hyderabad | Bulk SMS Service Providers | Scoop.it

Railways have decided to launch an SMS-based service for immediate response to passenger complaints regarding housekeeping service in coaches.

The service will be launched on a few select trains to facilitate passengers to contact onboard staff through SMS or phone call for complaints related to cleanliness in coaches, toilets and other problems faced during journey.

An On-site Passenger Complaint Redressal System (OPCRS) is being developed as envisaged in the Rail Budget 2013-14, a senior Railway Ministry official said.

The service is likely to be launched in either Mumbai Rajdhani or Bangalore Rajdhani as a pilot project soon.

As per the system, a passenger can send SMS for any issue related to coach housekeeping like dirty toilets, compartment or absence of liquid soap.

"Passengers will SMS his PNR on a common number like one being used for PNR inquiry," the official said.

Railways have asked for a three-digit number from the Department of Telecommunication for the purpose.

Once the SMS is sent, the information will be registered on OPCRS connected with GSM network, and it will be immediately routed to a GSM hand held unit (mobile phone) available with housekeeping supervisor on train.

Simultaneously, an acknowledgement would be sent on the mobile phone of the complainant with a complaint ID with instruction to disclose the ID to the housekeeping supervisor after he attends to the problem to his satisfaction.

Housekeeping supervisor on receipt of passenger information would locate him, get briefing of his requirements and attend to the problem besides giving him feedback.

After the job is done, housekeeping supervisor would request for complaint ID from the passenger and send it via SMS from the hand held unit back to OPCRS. It will send the feedback to the complainant for closure of his complaint.

"In case the passenger does not disclose the complaint ID, it is presumed that the complaint has not been disposed off to the satisfaction of passengers," the official said.


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IRCTC announces SMS ticketing service for Indian rail Passengers

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From July onwards, the Indian rail passengers will be able to book tickets using their mobile phones, as IRCTC, a subsidiary of the Indian Railways has recently announced the launch of SMS ticketing services for the ...
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IRCTC to launch SMS-based Rail ticketing service from 1 July - Oneindia

New Delhi, June 11: Come July and you can book your train ticket by sending an SMS. Keeping an eye on the growing mobile phone market in India, IRCTC will launch SMS-based ticketing from 1 July and a dedicated number will be announced soon for this.

Describing the step as environment-friendly as no print-out is required, a senior IRCTC official said "mobile-based booking provides the users ease and convenience of booking tickets from anywhere and anytime. There will be no requirement of a printout because the ticketing message will be considered as valid during the journey." As per the requirement, one has to register the mobile number with IRCTC as well as one's bank. The Bank provides MMID (Mobile Money Identifier) and OTP (one time password) for authorisation of payment. The official said SMS booking is very simple as a passenger has to type the train number, destination, journey date, class and passenger details like name, age and gender on the SMS box. "The sender will receive transaction ID and then make payment through sending another SMS Nowby typing PAY followed by the transaction ID, MMID as received from the bank and password, said the official adding "with this the passenger's ticket is booked." The service is available to all mobile subscribers and Rs 3 is being charged per SMS and payment gateway charges are Rs 5 for ticket amount up to Rs 5000 and Rs 10 for more than Rs 5000.

Read more at: http://news.oneindia.in/2013/06/12/irctc-launch-sms-based-ticketing-1236126.html


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