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My dog ate my Brammo hat. I was upset and wrote to Brammo explaining what happened in order to purchase a replacement. A few days later I received a package from Brammo. In the box, was a new hat, some promo stickers, and a chew toy for my dog. lol This service is what separates the great companies and the ones that don't care about their fan base. Thanks Brammo! Attached is a pic of my dog with the hat and the toy!