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Improving the customer experience with self-service

Improving the customer experience with self-service | Bilingual Call Center Philippines | Scoop.it
Self-service can help improve the overall customer experience by empowering customers to solve the issues they're currently facing.
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Drive your employees to success with gamification - Bilingual Call Center Philippines

Drive your employees to success with gamification - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Gamification combines work and play to motivate your employees to work harder and smarter. Ideally, this can improve your call center's employee engagement.
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How to choose a bilingual call center for your outsourcing needs - Bilingual Call Center Philippines

How to choose a bilingual call center for your outsourcing needs - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Choosing a bilingual call center for your outsourcing needs is a long process. Here are five tips to help you make the best decision.
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4 Benefits of training your outsourced customer support reps - Bilingual Call Center Philippines

4 Benefits of training your outsourced customer support reps - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Training your customer support reps yourself can lead to these great advantages.
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5 Features of culturally adaptive call centers - Bilingual Call Center Philippines

5 Features of culturally adaptive call centers - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
These are the five features you should look for in a prospective call center before officially deciding to outsource to them.
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4 Reasons why diverse call center teams are highly productive - Bilingual Call Center Philippines

4 Reasons why diverse call center teams are highly productive - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Bilingual call centers, often composed of diverse teams, can help you deliver a much better customer experience.
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4 Benefits of boosting employee engagement in a call center - Bilingual Call Center Philippines

4 Benefits of boosting employee engagement in a call center - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Here's why brand owners and call center managers must work together to boost employee engagement.
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5 Tips for building a cultural sensitivity training program - Bilingual Call Center Philippines

5 Tips for building a cultural sensitivity training program - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Launch a successful cultural sensitivity training program for your bilingual call center agents by following these tips!
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3 Aspects your bilingual customer support strategy must have - Bilingual Call Center Philippines

3 Aspects your bilingual customer support strategy must have - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Build an effective bilingual customer support strategy by paying attention to these three key aspects.
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How to interview prospective bilingual call center agents - Bilingual Call Center Philippines

How to interview prospective bilingual call center agents - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Do your applicants have the necessary skills to succeed in a bilingual call center? Here are job interview tips to help you assess their performance.
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Top 4 industries that need a bilingual call center - Bilingual Call Center Philippines

Top 4 industries that need a bilingual call center - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
If your business is in any of these industries, that’s a clear sign that you need bilingual outsourcing services.
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How office culture affects a call center's productivity - Bilingual Call Center Philippines

How office culture affects a call center's productivity - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Here’s why you need to choose a bilingual call center with happy employees and a company culture that inspires productivity.
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Call center best practices to beat the holiday rush - Bilingual Call Center Philippines

Call center best practices to beat the holiday rush - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
We may be halfway through the busiest time of the year, but bilingual call centers can quickly implement these holiday practices.
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Conflict in the call center: Inevitable, but important - Bilingual Call Center Philippines

Conflict in the call center: Inevitable, but important - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
No workplace is perfect. Conflict is bound to happen in your call center, but it doesn't mean it's all bad. Conflict in the workplace is normal and healthy.
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5 Tactics to drive your call center's employee engagement initiatives - Bilingual Call Center Philippines

5 Tactics to drive your call center's employee engagement initiatives - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Driving your bilingual call center's employee engagement ensures productivity and lessens employee attrition. Learn 5 tactics to help you boost engagement.
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5 Unmistakable signs that a call center is customer-centric - Bilingual Call Center Philippines

5 Unmistakable signs that a call center is customer-centric - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Customer-centric bilingual call centers practice these five things in order to improve their clientele's experience.
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5 Signs that you've chosen the right bilingual call center - Bilingual Call Center Philippines

5 Signs that you've chosen the right bilingual call center - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Here are the 5 things that will tell you that the bilingual call center you've partnered with is the right high-performing business for you.
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9 Mistakes that destroy business partnerships - Bilingual Call Center Philippines

9 Mistakes that destroy business partnerships - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Avoid these mistakes that can ruin your business partnership with a customer support provider.
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How to manage an outsourced customer support program - Bilingual Call Center Philippines

How to manage an outsourced customer support program - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
To maximize the benefits of working with a bilingual call center, you need to stay on top of your outsourced customer support program.
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The real value of multilingual call centers - Bilingual Call Center Philippines

The real value of multilingual call centers - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Multilingual call centers do more than just break linguage barriers.
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5 Tips for conducting an online consumer research - Bilingual Call Center Philippines

5 Tips for conducting an online consumer research - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Online consumer research lets brands get to know their target market and build a strong customer service strategy.
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5 Things that destroy business partnerships - Bilingual Call Center Philippines

5 Things that destroy business partnerships - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
For better customer service delivery, build a strong business partnership with your bilingual call center.
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Why technology matters when choosing a call center - Bilingual Call Center Philippines

Why technology matters when choosing a call center - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Before closing the deal with a prospective call center, scrutinize their tools and technology first.
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Remember these when drafting a call center deal - Bilingual Call Center Philippines

Remember these when drafting a call center deal - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
Don’t sign that call center deal just yet! Double-check these things first to avoid loopholes, hidden charges, and other future problems.
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Before closing the deal with a prospective call center, scrutinize their tools and technology first.
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5 Soft skills every bilingual call center agent needs - Bilingual Call Center Philippines

5 Soft skills every bilingual call center agent needs - Bilingual Call Center Philippines | Bilingual Call Center Philippines | Scoop.it
If you want to deliver a great customer experience, make sure your bilingual call center agents possess these skills.
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