Banking call center
141 views | +0 today
Follow
Banking call center
Trend of contact center of banks
Your new post is loading...
Your new post is loading...
Scooped by Pierre De Brabois
Scoop.it!

As Fraud Increases, Call Centers Become Key ... - Bank Innovation

As Fraud Increases, Call Centers Become Key ... - Bank Innovation | Banking call center | Scoop.it
Fraud is just a phone call away for most banks today. In a shift, call centers have become the weakest link in banks' security chains, rather than onlin...
more...
No comment yet.
Scooped by Pierre De Brabois
Scoop.it!

Volkswagen Bank improves debt recovery rate ... - Call Centre Clinic

Volkswagen Bank improves debt recovery rate ... - Call Centre Clinic | Banking call center | Scoop.it
Volkswagen Bank improves debt recovery rate with Altitude Software solution.
more...
No comment yet.
Scooped by Pierre De Brabois
Scoop.it!

How banks should evaluate their contact centers from the outside in

How banks should evaluate their contact centers from the outside in | Banking call center | Scoop.it
For contact centers to become more effective, banks should evaluate their contact centers from the outside in. Look at the customer experience first -- see if you're meeting their needs and where you might be falling short.
more...
No comment yet.
Scooped by Pierre De Brabois
Scoop.it!

Bank communication effectiveness during Global Financial Turmoil. «

Bank communication effectiveness during Global Financial Turmoil. « | Banking call center | Scoop.it
Customer feedback and listening systems - Call center inquiries and interactions - Customer relationship manager input - Account closures or withdrawals - Formal surveys and polls of customers. “Bank marketers, while ...
more...
No comment yet.
Scooped by Pierre De Brabois
Scoop.it!

35% of US banking customers are now "virtually domiciled,"

35% of US banking customers are now "virtually domiciled," | Banking call center | Scoop.it
US Consumers Continue to Leave the Branch; A New, "Virtual" Banking Segment is ...SYS-CON Media (press release)By PR Newswire NEW YORK, March 21, 2012 /PRNewswire/ -- New consumer research presented by the consulting firm Novantas at CBA Live 2012...
more...
No comment yet.
Scooped by Pierre De Brabois
Scoop.it!

MTB opens every day-24 hrs contact centre : business : daily sun

MTB opens every day-24 hrs contact centre : business : daily sun | Banking call center | Scoop.it
Mutual Trust Bank Limited (MTB) launched a round-the-clock customers contact centre at MTB Square at Tejgaon in the city recently. The centre will remain open 24 hours every day and the customers can contact to avail ...
more...
No comment yet.
Scooped by Pierre De Brabois
Scoop.it!

Credit Unions Harness the Power of Efficient Call Center Software

The number one reason people chose a local credit union over a big bank can be summed up in two words: customer service. Big banks, like Wells Fargo, Chase and Bank of America are outsourcing call centers, increasing ...
more...
No comment yet.
Scooped by Pierre De Brabois
Scoop.it!

REFLECTION NEWS » EBL Contact Center opens

Eastern Bank Ltd. (EBL) Thursday launched 24 hours a week Customer Service Call Centre titled as 'EBL Contact Center', at Gulshan in the city. Existing and potential EBL customers can quickly get answers to all the banking ...
more...
No comment yet.