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My Advice for Starting a Business : zenhabits

By Leo Babauta. Recently I encouraged my 13-year-old daughter Maia to start a vegan cupcake business, and it's so exciting to watch her get started. As I talked to her about starting, she had some worries: She didn't know ...
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Rescooped by christina bell-bowers from New Customer - Passenger Experience
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Customer Journey Maps | Social Media Today

Customer Journey Maps | Social Media Today | Business | Scoop.it
How can you improve the customer experience if you don’t know what the journey is? Here's how to learn the true terrain your customers trek through just to buy your products or services.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 12, 2013 5:08 PM

As Jeannie highlights, the importance is to include them all before defining the final journey map.

 

This will then help you setup the right solutions and the right engagements at every touchpoint of this journey.

Andrew Cassidy's curator insight, September 15, 2013 3:16 PM

I'm a fan of customer journey maps. The mapping process itself can be a bit involved at times Here is a nice pragmatic overview.

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10 Quotes For Ultimate Business Motivation

10 Quotes For Ultimate Business Motivation | Business | Scoop.it
This collection of 10 quotes for ultimate business motivation will psyche you up and prepare you for battle.
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