Automóvel Sustentável
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O carro do futuro agora!
Curated by Marcelo Xogum
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Rescooped by Marcelo Xogum from Office Environments Of The Future
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Stress: the new workplace epidemic

Stress: the new workplace epidemic | Automóvel Sustentável | Scoop.it
Five years of rolling redundancy and change programs have taken their toll on many employees and increasing numbers are struggling with anxiety and depression.

Via Color-Art
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Prof. Hankell's curator insight, September 16, 2013 1:53 PM

STRESS = Lack of enough resources to meet expectations... Prof. Alfred Hankell

Rescooped by Marcelo Xogum from New Customer - Passenger Experience
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Customer Journey Maps | Social Media Today

Customer Journey Maps | Social Media Today | Automóvel Sustentável | Scoop.it
How can you improve the customer experience if you don’t know what the journey is? Here's how to learn the true terrain your customers trek through just to buy your products or services.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 12, 2013 5:08 PM

As Jeannie highlights, the importance is to include them all before defining the final journey map.

 

This will then help you setup the right solutions and the right engagements at every touchpoint of this journey.

Andrew Cassidy's curator insight, September 15, 2013 3:16 PM

I'm a fan of customer journey maps. The mapping process itself can be a bit involved at times Here is a nice pragmatic overview.